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    Breastfeeding & Beyond

    5.0 (12 reviews)
    Closed 9:00 am - 7:00 pm

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    Review Highlights - Breastfeeding & Beyond

    We weren't going in blind, but Irene's background of expertise is so through she knows what is not expected.

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    Susan Forrester, MA, IBCLC, RLC

    Susan Forrester, MA, IBCLC, RLC

    5.0(6 reviews)
    31.1 km

    Susan single handily saved my breastfeeding relationship with my daughter. She took my Aetna…read moreinsurance which was a godsend. I had come to her a broken and struggling mother who's baby was destroying me mentally and physically. She reassured me that my daughter was indeed tongue tied, and that it needed revision before I would be able to be successful, even when everyone else told be she was fine. She introduced me to pace bottle feeding, and pumping to increase and persevere my supply in the meantime. Once my daughters tongue tie was fixed and my body healed Susan was then able to teach me to latch her and we continued to breastfeed over a year. Her love and support was invaluable to me. Her support groups connected me with friends whom three years later are still part of my circle. Anyone who is struggling with breastfeeding or just looking for more support look no further than Susan. I am now pregnant with my second child and I will be making appointments as soon as he is here! Thank you again Susan for all you have done for me and my family.

    Susan's knowledge, guidance, resources, and overall support have been invaluable to my family. Both…read moreof my kids have had very different feeding journeys - and because of this, we have been able to utilize Susan every step of the way. From identifying oral ties, breastfeeding, bottle challenges, pumping, general discomfort - Susan has been our go to for many concerns. After birth, I received a lot of conflicting information and guidance from various lactation consultants at the hospital - the first time I met with Susan she immediately streamlined all the mixed messages I had received and drastically simplified what I was doing so I could stress less and enjoy my baby more. Thanks to Susan I was able to breastfeed my first for two years! And beyond breastfeeding, thanks to her we were able to address issues that may have impacted my son later in life. For my second baby, I decided to book a prenatal appointment with Susan. I went into the hospital feeling confident, prepared and smarter about how I wanted my feeding journey to look. I'm so glad I did this because it couldn't have been more different than my first. Make the appointment - It is with full confidence that I recommend Susan!

    Photos
    Susan Forrester, MA, IBCLC, RLC - Weighing a baby before and after breastfeeding.

    Weighing a baby before and after breastfeeding.

    Susan Forrester, MA, IBCLC, RLC - I have the best job in the world! One of "my" happily breastfeed babies.

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    I have the best job in the world! One of "my" happily breastfeed babies.

    Frances Stewart Agency - Our twins nurses are multiple specialists and teach the families how to care for the babies
 simultaneously.

    Frances Stewart Agency

    3.0(26 reviews)
    121.3 kmUpper East Side

    I called to inquire about something and received the most disgusting customer service! There was a…read morelack of phone etiquette, I was rushed off the phone before I even finished asking my questions and when I called back to let them know how disheartening the experience was, the person on the other line was still nasty and rude. Find another Agency! If they're this disgusting over the phone I can only imagine how they will treat your children when you're not around.

    Summary: Couldn't trust the nurse with our newborn and the…read moreagency had a poor response. She fell asleep while our baby was on her and the agency expected us to pay. The second night our baby nurse was with us, we caught her asleep with the baby on her chest. At 5am, I called out her name multiple times to initiate breastfeeding and for her to bring the baby to me. When she didn't respond, I realized she was asleep. Immediately concerned, my husband turned on all the lights in the room and yet still had to rouse her awake. We felt deeply uncomfortable finding her in a position that put our two week old baby in danger - any healthcare worker for babies would know that sleeping with the infant puts the baby at a greater risk of SIDS. When my husband told her she wasn't needed anymore and should go home, the nurse asked if she did anything wrong. She didn't know? Then she blamed me for her falling asleep with the baby. What was also upsetting was that the agency pushed us hard to still compensate the nurse. We got a lot of agency pushback, even on the secondary issues outlined below. They were more interested in siding with the nurse rather than hearing our concerns. They fed us a line mentioned by another reviewer here "we have never had any issues with this nurse before". I really did not buy that, and I found it unsettling the agency had so many lines to back their nurse even when their own promises to the client were unmet. The agency still expected us to pay the nurse, however if they felt strongly she should be compensated, then they should front the bill... not the consumer. How else are poor practices going to be corrected? Initially they were only willing to credit their agency fee, but we were adamant and eventually we reached an agreement to pay for the first night only -- which we had said from the start we were willing to do. There were also a few issues with this baby nurse at the onset - the agency asked for personality that would be a good fit and 'takes initiative' with 'provides coaching' were top of the list. Services like 'maintaining the nursery space' were not followed through on - after the first night, for example, I was cleaning poop off the wall and diaper caddy from a 'projectile' diaper change that had happened in the first half of her shift (the agency in her defense: "Had this happened on multiple occasions?"). The nurse had no issues spending her time watching videos from her phone. She also provided 'coaching' based on outdated medical practices (such as cleaning the umbilical cord site with alcohol) so my husband and I felt we were doing most of the coaching. And her assistance with breastfeeding made it clear she didn't know the basics. She also interjected to the lactation consultant I was meeting with virtually- never mind I hadn't invited her to partake in the calls. All this despite 20 years with the agency... There were also issues with the agency. We were not provided a method of communication for over the weekend in the event issues like this arise. We were just given the nurse's name, but no phone number. We received no email confirmation of the booking. We had no indication of how to pay and we were not sent a contract. The booking was made for Friday and I couldn't speak to anyone until business hours Monday. There is no email listed online and no one available outside business hours. When I called first thing Monday morning, they asked why I hadn't left a voicemail. But how would I have known to do that when their automated message says to call back during business hours? Fortunately I'd sent a message via their website's contact form detailing the issues the morning we let the nurse go. Of course the nurse had already called and had a different story. The agency was proud of their low turnover rate - I suspect there was no reprimand for this nurse. I'd never work with this agency again.

    Photos
    Frances Stewart Agency - Lovingly watching over the baby

    Lovingly watching over the baby

    Frances Stewart Agency - Family gathering for the holidays

    Family gathering for the holidays

    Frances Stewart Agency - Wide awake after a good nights sleep

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    Wide awake after a good nights sleep

    Breastfeeding & Beyond - lactationservices - Updated May 2026

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