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    Brazos Town Center

    4.0 (1 review)

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    Marshalls

    Marshalls

    2.6(11 reviews)
    0.3 mi
    $$

    Service absolutely blohhhhZzzzz…read more Pretentious at best. Employees buzz around you like you're a miscreant thief. Truly felt uncomfortable there and when I asked one employee a question he didn't know the answer but said with a touch of sass "Whatever we have is on those shelves" did a quick run way model turn and sashed away. As if i was the dummy for asking where the iPhone 16 cases were Meh the makeup area is cool But its the staff that gets me on this place they whisper, hover and act like they own the place They assume anyone who is wearing a 'disheveled ' outfit is a thief. When I left I didn't buy anything but they watched and lightly gasped as if they were surprised the alarms didn't go off I was in a bad mood the rest of the night. Those women were just so unkind and unprofessional it actually legit hurt my feelings. It put me in a bad mood the rest of the night bc they didn't treat me like a guest they made feel like a peasant. And kept whispering. I've never left a store (well maybe a restaurant) slightly pissed off but this time it did. I wanted to march back in and say something of course I didn't. But seriously the energy there was pretentious and it made them look tacky, classless, and no etiquette This place really P*ssed me off I felt angry bc I felt disrespected and ignored. If that's marshalls 'brand '& their view of customer service then they marshallbeoutofbiznesssooon but rly. Refine the employees to be less haughty Hunnay this ain't Neiman's so quit acting like it Anyways no hard feelings i just wanted to express this bc I didn't deserve it. No one dies. Place is clean tho.

    I'm not sure they give employees breaks but the staff would rather eat than check out customers…read more Kinda sad and also I don't want your crumbs on my clothes I'm buying

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    Marshalls - Women's section

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    Five Below

    Five Below

    2.6(5 reviews)
    0.1 mi
    $

    Clear bags are needed for Sigma Gamma Rho Sorority Public Meeting today because Vice President…read moreKamala Harris will be speaking tonight. This store has everything you need. Glad I came.

    Don't go to this location! Drive to Richmond or sugar land. The staff is poorly trained or…read moreincompetent. Asked for a gift receipt, associate didn't know how to give me one, the supervisor or manager claims they can't give me one because I was polite and let them help other customers while I waited for her to resolve. She blamed me for not asking, versus the associate (or educating the associate). Claims they can't give one, she basically was like too bad, and I protested. *i* suggest they refund me and I repurchase, which was a headache for the employee to figure out too. They did an even exchange and No gift receipt again! ZERO PROBLEM SOLVING SKILLS. She calls the GM and they say to write name and accept photo copy of receipt and give the true receipt to my gift receiver. Ok, great. Fast forward one week and I need to return a keyboard THAT DOESNT EVEN WORK. I show photo receipt to the manager, she tells me I can't return it because it's already been returned (because of the even exchange). Blames ME for not having right receipt, when I took a pic of their signature and all on receipt like THEY told me to. She calls her GM again, says I can only do store credit? Fine whatever. But then she refunds me less $ than it's worth, I point it out, she claims it's different item because the name showed differently. I show her how item number is the exact same, she then calls GM again and they said it's less $ because I don't have a receipt. LADY, I DO! Somehow they figure it out, I get my gift card for right around. TDLR: train your staff on how to do gift receipts and have competent people with problem solving skills and good customer service! Oh, and not have faulty products?! I was polite the entire time but got zero apology and zero suggestions to reconcile that *i* didn't come up with on my own!

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    Brazos Town Center - shoppingcenters - Updated May 2026

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