I realize my last review was 9 years ago for Crew Car Wash, but clearly in 9 years things have…read morechanged in my perspective. Now this place is like McDonald's. They are running on auto pilot and collecting the cash. They have a corner on the market a bit with location and history of being in this spot. Get in line, hand over your money, be on your way. Now it appears that the price I noted 9 years ago was $19 and this time my car wash was $18, so that says something. And then $2 for 8 minutes of self-vacuuming. When I return home to detail the inside further myself, the outside windows remain smudged and dirty. Upon closer inspection, this is when I noticed how dirty the outside of my car remained. I understand a drive-thru car is not a hand wash job and it cannot get everything. But my car was dirty before and remained so after...noticeably. My new rating of a 2 is because my car remained filthy....full stop. There are so many employees out front of Crew Car Wash when I am there, taking money and getting you properly on the conveyor belt. Like noticeably a lot. Some of those employees could be better utilized with a bucket of suds and a scrub brush to simply brush down those spots on your front bumper/headlights and tailgate a bit before a car enters the conveyor belt. Nothing too labor intensive. In Vegas and elsewhere where I regularly have cars washed, this is standard. It would have probably gotten off a chunk of the dirt, bugs, grime that remained on my vehicle and thus not warranted a 2 on Yelp. I know, life is about managing expectations and clearly I need to lower them here at Crew Car Wash. Maybe even some of those employees doing a bit of drying on the tail end would be nice. People like me provide tips for stuff like that and this would catch the window smudges I am talking about that were real bad. Again, lots of staff up front that could be a bit nicer upon taking my money, but indeed the service quality needs to be much improved. All show, but no dice. Not sure I am returning anytime soon.

I'm not good at keeping cars pristine. So, when I go, the car wash machine and workers usually have…read moretheir work cut out. I'm always very pleased with the results. If not, I have gone back thru a second time and they will allow me to pass thru to make it the best possible. Workers are always knowledgeable and efficient. Overall, It's a very good investment and value to get their little coupon books. I don't immediately have pics to share of my personal vehicles. But similar to each of these have gone thru the washing system.

I've been going here for several years and never had a problem. They recently "upgraded" their…read moresystem and it is horrible. Leaves your car dirty and without polish. Even before leaving the wash you can tell it's going to be bad as the water doesn't bead. It's like the system is skipping steps or missing chemicals. Could achieve the same results with a garden hose and sprayer.

You'll waste your money! Paid $21 with the added Ceramic coat and tires look horrible, mirrors look…read morehorrible and didn't even get all the bugs off the right side of my windshield! DO NOT WASTE YOUR MONEY HERE!!

Amazing service above and beyond highly recommend 10 out of 10. If I could give it ten stars, I…read moretotally would. Totally worth the drive from monticello to get the car washed here.

Is car wash is a scam. They pulled me into the car wash quickly. I bumped in the car in front of…read moreme. They said they'd take care of. It wouldn't show me the video and never took accountability. What a scam. Literally, the service attendant flagged me in and I was uncomfortable doing so but you kept pushing me and next I know I'm in the car wash. Can't see the car in front of me and I feel a bump: So they show my insurance cover the video and blame me. I never got to see the video and I'm not sure my insurance company did either. The manager quickly came out and stopped me from taking pictures of the car that I supposedly hit and taking pictures of the area in the accident. It's all set up to prevent paying. Car wash is a scam. Recommend when they flag you in you wait for car lengths and then go in instead of letting them push your capacity and if you hit somebody in front of you paying for it like I did.

Our van was pretty dirty but I did expect more for a $7 car wash. Since it is brushless it left…read moredirt streaks down each side our van. I went back for another wash since I had a business meeting the following day. The second wash did nothing for the dirt streak. Wasted money

Pretty decent, fast car wash. My car was egged one night and I took it here to get it washed in the…read moreautomatic lane. The lane was closed and the change machine ate half my money. I went back the next day and the manager refunded my money *and* gave me a free car wash for my trouble.

UPDATE: The owner reached out to me and offered a refund so I updated the stars here. I think it's…read morestill confusing but apparently there is a button to press separate from turning the water to off. I have mixed feelings about this place. I went here to wash my car late at night and I saw who I think was the owner cleaning up the place. It seems like they take good care of it. However, the sign says that it's three dollars for 5 minutes of water. I used less than 10 minutes of water, but I got charged $15 when it should've been $6. I opened a dispute, but the company said that what I paid was accurate and I should not get a refund. Just warning you that the prices they display and the prices you pay are not the same. It's probably better to pay in cash and see if that works. That way you won't get ripped off.

Ever since I came to Bloomington for college 2 years ago I've been going here for my car wash…read more I enjoy taking time to clean and detail my car, and the car wash services near the IU campus are always packed even for the self-service. The price here is good, not many people waiting in line and I leave satisfied every time I visit.

I went to this car wash about a week or so ago to wash my equinox. I went through one of the car…read morewashes closest to the middle. And paid $14. Afterwards I went to put tire dressing on and my wheels were still black. I went in one of the self wash bays closest to the middle and spent another $3 in attempt to further clean my wheels. Afterwards I left a concern in the box with my name address phone number and email. I was very disappointed that I didn't hear from anyone even if it was to say sorry but that was a lot of money and I shouldn't have had to spend that much

Used to come here all the time. Really good washes. Some older man came up to me and told me i…read morecouldn't install my decals (that have to be applied freshly after a wash) in a open self service bay that absolutely nobody is waiting for. mind your business and i'll be out of your hair in no time

$14 and I can use the vacuum the carpet wash machine the actual car wash the blow dryers everything…read morefor only $14. I've never been to a car wash that's like that that car wash is absolutely the best car wash I've ever been to and everything so clean too.

the fact they keep raising the price to enter into this carwash but do nothing to fix the sprays is…read moreabsolutely insane work, the "carpet shampooer" all it does the entire time is leak on its self like sum toddler. & on top of that the scent gun has a time limit like these mfs dont make bank off the bs pricing. 2/5 wouldn't recommend!

Crew Carwash has become terrible for the average person. They only want customers to be in their…read moreunlimited plan...which they show in every thing the do. I have been a customer of the 6 wash books. But no more. Crew has converted half the lanes to Unlimited only and the unlimited are allowed to go through while the ticketed customers have to wait. And wait. And wait. Unless you're willing to pay to be an unlimited customer, you're going to be a frustrated customer. And their website and their attendants reflects the same. I just tried to get a car wash in Bloomington (In) on 3rd street and the attendant just ignored me for 10-15 minutes...so going when they're less busy, the middle of the day, doesn't work either. I'm better off just throwing away a full book of Crew carwash coupons because they worthless if I can't get into the carwash.

Staff was amazing and friendly! My husband is a Veteran and received a free car wash today to honor…read moreVeterans Day. Great Job Crew Car wash! We will definitely be returning customers!