I just came back from Bravo and it was the worst experience. The so-called "manager" Romelo was the most rude person and should never have contact with customers. I went to the Miami store at 10400 NW 7th Avenue to pick up last minute supplies for a corporate event and the young lady that checked me out somehow inadvertently forgot to give me a reciept. When I returned 30 minutes later asking for a reprint of the receipt, I was told that they don't keep any records of the transactions. First Romelo tried to tell me that once a credit card was charged, the record just disappeared. I insisted that since I used my American Express, that I guaranteed that they had to keep receipts, especially if there was ever a challenged transaction. His next attempt at not helping me was to tell me that he could not leave what he was doing, even though the store was empty and when I walked in he was only busy chatting up a young female cashier. Finally, Romelo let me know that couldn't care less about helping and I should come back in the morning when "someone who cares" (his words, not mine) may be in.
Never have I ever been treated so badly in a place of business. The rude, condescending and disgusting manner in which Romelo conducted business has made me a former Bravo customer. Publix, here I come. I supported Bravo in an attempt to do business with the underdog grocer and make a statement against the big deceptive behavior of the upscale retailers. Never again. Whole Foods, Wal-Mart and Publix, may have horrible politics, but at least they train their staff to have basic courtesy. I would rather pay twice the price for a product than give anyone who employs the likes of Romelo. read more