I have had the worst time trying to get anything accomplished through the site and the phone number. They obviously have my information because when I call the number and give my DOB it knows who I am. Instead of getting a person it prompts me to leave a voicemail. NowI have had several calls back from an automated service asking me to complete the same routine over and over again with no results, appointments or real human interaction..or it just calls and hangs up in my face.. I regret even giving my information to this company. read more

My experience with Brave Health has been incredibly frustrating and disappointing. After I originally requested to be reassigned away from a psychologist named Abby towards the end of 2025 due to ostracized, criticized and unsupported making my interaction with her uncomfortable during appointments, I was still reassigned back to the same provider months later despite previous communication about the issue. Because of the delays and lack of follow-through, I've now gone an extended period without proper continuity of care or access to my medication management. Attempting to contact the office has also been difficult, with repeated voicemails and little to no timely communication back. That being said, I do want to acknowledge that not everyone at Brave Health has been a negative experience. Tyler, one of the therapists there, and Alex, who does EMDR, have both been wonderful, compassionate, and genuinely supportive providers. They are honestly a large part of why I have stayed with Brave Health as long as I have instead of already seeking therapy elsewhere. Unfortunately, despite having positive experiences with certain therapists, my experience with psychiatric care and provider reassignment has been so poorly managed that I am now considering finding a psychologist outside of Brave Health altogether. Mental health care requires professionalism, compassion, responsiveness, and respect for patient concerns. Patients seeking support should not feel ignored or stuck in limbo while trying to access care. read more

Just now , August 2026, receiving a bill from December 2025. Nearly $300 and had no idea it was coming. Scheduling and contacting them was a nightmare and I will never use them again. read more

This was my 1st time to ever get therapy. I started it and my therapist, ghosted me and disappeared 5 sessions in before I ever actually got any help. I wasn't even done unloading all of my secrets and problems. When you call the number all you get is an AI system. You cannot get ahold of a real human being. You go through that whole system for what I don't know only to be asked to leave a message. 2 days later someone called me back and asked me what I needed. WHAT?!?! I said: I need to make an appointment with my therapist. She said, I'll have to check his schedule. That was 2 weeks ago. I have emailed and I have called. No one responds. I am NEVER going to do therapy again after this experience because I don't need the extra added trauma of reliving the things I went through by having to tell them to someone ever again only for them to disappear before I ever even got any help. These people are incredibly unethical to start therapy with someone who is asking and looking for help who is obviously in an emotionally vulnerable stage that they need this only to have the therapist who you told your secrets and problems to to disappear on you with zero communication and the company itself gives you zero communication after this happens. You got 5 sessions paid for by Medicaid. I wasn't finished but I damn sure will never do therapy again with ANYONE after this experience. Edit: Be Brave finally called me today to let me know my therapist no longer works with them and do I want another therapist. No I don't because y'all are unprofessional, unethical and unreliable. I am never dealing with you again! read more

If you are in need of mental health services or even god forbid an IOP do NOT go here. These guys have been canvassing Florida therapists for clients but they are a complete joke. Especially for people in need of therapy plus medication management. It's very difficult to get a live person, lots of prompts to leave voicemail or send an email, and once you connect all communication after is via text. Call backs are challenging and appointments are scheduled without notice, people are also randomly discharged. The place is chaotic and poorly run. There are actual established online IOPs if you need help, unfortunately this is not one of them. I write this to hopefully save a life. Because the negligence of this place could actually harm someone. Have your PCP or doctor find something else for you in network and if you are a hospital or IOP DO NOT refer people here who really need it. This may be good if you have some mild depression, don't mind waiting for care, and are okay with talking with a counselor. If you're on here looking for online or in person in Florida you can message me and I'd be happy to share actual resources that help. read more

Disorganized Billing Machine. Brave Health is a predatory "billable hours" factory. My experience has been a cycle of ghosted calls, broken text links, and zero transparency. They abruptly discontinued my providers multiple times without notice. When you actually get a session, therapists just run the clock with repetitive intake questions instead of providing care. They don't care about patients; they only care about insurance payouts. Avoid this platform if you actually want to heal. #Profitoverpeople. read more

I wouldnt leave one sta if i could ! First of all ive never bern lied to by a provider or any one in the medical field for that matter of fact !! I saw a arprn Alexandria from the get go it was obvious she was listening but not hearing me , no empathy whatso ever !! Im battling cancer and she was more concerned with tapering meds that i hadnt even started than helping me ! By the way you have to do three visits aand labs before you have any confort of your symptoms !! So they carge you insurance three visits and then she will tell you she is sending med and never does !!! Fyi i hope they dont stay in buisness thats scam !! read more

I was set up with a BraveHealth appointment by a local hospital upon discharge. I emailed them on a Monday to reschedule. By Wednesday I had received no response, so I emailed again and called. I still received no response, but upon calling their customer service AI was able to help me reschedule. On the day of the appointment, the text and email that should have contained the link to the appointment were blank. The AI forwarded me to an unmanned voicemail system. They claim they can receive texts but they don't answer those either. All told, I've reached out nine times via three methods in the last five days and have yet to receive a human response. I'm not sure there are in fact humans employed here. I have filed formal complaints with the necessary parties. read more

No administrative humans answer the phones or messages and there isn't any accountability. My Group is good, but everything else about this place is absolute trash. Good luck finding someone to report their violations to. They send you to voicemail instead of answering the phone even when they require you to talk to a human to do what needs to be done because their computer failed to do it the first time. read more

What Mark N said happened to me too. You set up an appointment and, they are unresponsive to any communication. It's like this company doesn't even exist. They are used by Sanitas Florida blue so they must get a lot of referrals however nothing done with them... read more

Two appointments were set up by BCBS/Lucet. One for Wednesday and another for Thursday. Both at 2 pm confirmed by email. I completed online registration as directed by Brave Health email link. No followup came as stated in registration process. I called and was told there was only one appointment they had on file for 5 pm intake on Tuesday. I cancelled appointment with 3 way call including Lucet and Brave Health representatives. I continues to receive texts and calls from Brave Health for appointments. Avoid giving this company any business. They lack any organization, or integrity accepting there own failures and will use your private information to push patients to schedule more appointments after contacting them to cancel. They continue to deny any appointments and/or cancellations were made after multiple calls. read more

Brave Health's mismanagement has left my daughter without her prescribed medication for weeks. First, they failed to inform us that we both needed to be present for her medication management appointment. I was explicitly told they only needed to speak with me. During that meeting, we were unable to obtain her medication and agreed on a specific date and time to reschedule. We both rearranged our schedules and showed up as agreed, only to be stood up by the provider. We later discovered she had unilaterally booked us for a completely different, inconvenient date and time a full week later without communicating this to us. She then failed to show up to that appointment as well. The final blow was a same day cancellation because the provider was "unexpectedly out of the office." At no point was there urgency, accountability, or continuity of care. This is psychiatric medication management for a child. Weeks without medication due to administrative failure is unacceptable. We are taking our daughter's care elsewhere. Families deserve better than this level of incompetence. read more

If you choose this be prepared to be harassed. They will remind you of your appointment through text three or four times. Even if you respond, yes they still continue to text you. Then they will call you a few times. I have complained about this for months and they do nothing about it. I will try to look for another service. read more

Spent almost 2 months going through their onboarding process to finally meet the clinician just for her to say that my case was too complex for them to take on. Wasted my time and showed me disrespect by judging my situation. They people there make you feel belittled and make decisions without enough information. I came to them desperate and asked for help only to have it thrown back in my face. They should be shut down. read more

Dont do it. I had the displeasure of being assigned Dr Ogugua, DNP. She is the rudest most unkind mental health professional and person ive ever encountered. Didn't even say hello and barked orders at me. I asked for clarification of a question and she threatened to end the conversation. UNKIND UNFRIENDLY AND UNPROFESSIONAL. Not even the bare minimum for a health provider. read more

I had a therapist for two weeks, she quit but before she quit I received a message and it contained somebody else's personal information, that was a patient at Brave Health. It was sent to my phone. I was disgusted. What are they doing sending out patients personal Mental Health information, to peoples phone. My therapist quit that next day.They tried to reschedule me with somebody else, but they violated every trust I had with them. Could you imagine opening up a message on your phone and it's somebody else's personal information? I can't recommend them to anybody. read more

Brave Health is a scam. I was very specific in asking for a female therapist (because I am a female) and one day they assigned a MALE to me. When I did have a female, I had to counsel HER on the things that she could be doing to help me on my recovery journey, like providing me with poems or encouraging songs. When I became ill, I contacted them and told them I could not make my session because I was ill. ONE week later, while I was still recovering , they cancelled my treatment with them and threw me out of their system because I had missed ONE session. I had to send them PROOF that I had told them I was sick( text messages) and they pretended not to have received my transmissions of the texts, causing me to have to send the same information to them twice..... When I was online with them again the video on my computer stopped working. I asked if we could just have our sessions over the phone as I had done with other therapists. BRAVE HEALTH said NO! They told me if my video was not working that we could NOT have sessions! I thought about this and asked myself WHY do they need to see my FACE in order to conduct sessions with me? Perhaps they are actually just TRAFFICKERS, I thought. Finally, today, they just kicked me out of their system again and I say GOOD RIDDANCE to you Brave Health CREEPS! read more

They claim to provide assistance from 8:30an to 6pm. Nobody ever answers the phone. Impossible to get questions answered. They also limit what drugs they can prescribe, that alone makes them unfit to treat me. Do not waste your time, they are not in business to help their clients. Please go to a psychiatrist and stay away from all these fake mental health providers. You can not call and are never able to talk to anyone. May they loose all their clientele. 8 would give this business a negative rating if possible. read more

I had my appointment with my psychiatrist today, finally, after waiting months. I stayed with Brave health working with Ashley, who I liked a lot at the time even though she was literally reading off pieces of paper at points during our sessions. Ashley unexpectedly left after I saw her 3 times. I forget the name of the 2nd therapist because I met her 1 time. Today I met Carrie the psychiatrist and the first thing she tells me is she doesn't handle controlled substances, which is immediately distressing to hear because I'm already on a controlled substance and that was part of what I needed to adjust. She proceeds to start asking what medications I take and very rudely interrupted me trying to explain something about a medication I'm on. The most horrifying part of the appointment though was when she said, "I see here you have a history of opiate abuse" which I DO NOT. I actually have told EVERY THERAPIST HERE that I avoid opiates because my DEAD MOTHER WAS ADDICTED TO THEM AND THEY SCARE ME! I tell her this and she kind of rolls her eyes and moves on. The next most concerning thing she says is, "I see you have a history of drinking but quit drinking in 2023" and I correct her again, because while I have quit drinking, it was because I have PCOS and it's hard on my body, not due to addiction. When I got upset and told this woman this information was wrong and offensive and hurtful, she got very condescending, as though she believed I were lying. Rolled her eyes, sighed, talked over me when I said I was no longer comfortable working with Brave health. I've never felt more violated. I trusted BOTH of the therapists I worked with, and I trusted the psychiatrist, and most importantly I trusted Brave health. I was entirely honest and seeking very serious mental help for suicidal ideations, bipolar disorder, extreme anxiety and depression and instead of helping me you all apparently only half listened to every word out of my mouth and labeled me a drug addict. I will be leaving this review everywhere and sharing this experience everywhere to make sure nobody trusts you, your staff or anything to do with your company regarding mental health. I cannot believe I almost put my metal brain in such unprofessional hands. Sincerely the worst experience I've ever had, and I've literally been in multiple horrible psych wards as a child and teen. Honestly shame on you all for handling people like this. read more

decent service haven't had much of an issue with them in the last few years. It's more convenient to see someone online. read more

If you have time to waste then this is the place. The person I worked with lacked authenticity and her demeanor felt quite dry borderline pretentious (as if). read more

Brave Health has such poor communication and Client Customer service it makes your mental health even worse. I had a therapist with them and she quit. No one got in touch with me for a new therapist even after eight phone calls (only able to leave a vm) emails and text messages with no response. All of a sudden l Get a text message that says I have an appointment. Hallelujah!! I confirm the appointment 3 times then 1 hour before my appointment I get a text cancellation Informing me that I need to do new patient paperwork. I send an email and text message stating I'm not a new patient and asking if I still need to do the paperwork and zero response. It has now happened 3 times!!! Getting a human on the phone took about Two months. Do your mental health justice and stay away from them. read more

For over two weeks I've been trying to get a appointment. But all I been getting is the run around they call it a machine talking saying someone will get in contact with me but when I get a call again it's the machine talking. I know I can go see someone but my anxiety kicks and want let me keep the appointment that's with all my appointments I been this way for as long as I know my suicidal triggers is needing help and not getting it being back in a corner and I believe they know this. So now it's another battle I got to fight through not let these insensitive jerks get to me. read more

Brave Health - Addiction Medicine Near Me - Miami, Florida

My psychiatrist prescribed meds and then didn't refill. I called and messaged MANY times and the pharmacy sent 3 request. This was a serious medicine and total negligence. My first therapist quit after one appt and it took weeks to get another appointment that the new therapist didn't bother to show up for. It's a horrible practice for mental health. read more

Kind, considerate, respectful and caring never felt judged and they do it by zoom. I was able to schedule easily and they get back with you fast if you have any questions read more

awful! they don't pick up and the doctors don't know what they are talking about. it takes ages to hear a response

My experience on all three platforms that they claim are available for potential clients existing clients or their family members. I reached out to these people and so did the potential client. We both ended up with the same and results. They did not answer their text messages. They did not answer their email. They did not answer a referral. They did not answer anything and by the time they did, they said someone else will get back to us the same message. My client was given I was given. They ask people to be brave but then condemn them for being brave. They think that it's OK to to get back with a generic answer. If they have an influx of patience, they need to say that suffice to say the worst communication ever the worst follow up ever no accountability. This is the worst place I've ever been to if they're like this now, I would hate to be a patient or refer anymore potential patients to this place. I'm disgusted. I have the receipts to prove it. I take meticulous notes. I don't just leave reviews to condemn places I leave them so they can do better and they really do need to do better. This is a mental health facility. Some people can't wait. Some people have already lost Hope and they're trying to be brave. what a poor choice and name for a medical facility that treats people this is unfortunate. read more

REGISTERED INTERNS BEWARE - NEW CLIENTS BEWARE: if you're not licensed, DO NOT WORK HERE. The job is not only overwhelming but you get micromanaged. You have to meet a quote of at least 7 clients per day and if you don't, you're cut off and fired on the spot. They will tell you in the interview, as they did with me, that they "know REALISTICALLY the clients cancel and you will average 5-6 a day." but as my supe kept telling me, at the end of the day it's a business so they DO NOT CARE FOR YOU OR THE CLIENTS. They expect you to get notes done within the hour and no later than the end of your 8 hour day, but the work load, especially contacting clients how they demand, takes more than 8 hours in a day, especially when you're required to facilitate a support group. Here's a kicker, while they continue to expand to different states and continue to hire therapists (and fire associate therapists), they contracted a third party qualified supervision for interns, but they only pay for 3 supe hours a month, anymore and you have to pay out of pocket. They don't care about your boundaries as a provider, your job is to have 8 hours filled every day, even though there's not enough clients for all the therapists they hire AND there ARE slow downs on intakes. But at the end of the day it's still a business and it's your fault if your hours are not filled. They also don't transition clients how they ethically should. They fire therapist so much that I have had clients that have switched therapists 3-5 times and they tell the client last minute "Your therapist unexpectedly left Brave" when in reality they cut them off. They are literally letting go of GREAT therapists because the higher ups need their money. Something I always found funny, you get 2 weeks of PTO per year, but you accrue 2.5 hours of sick visit per pay, so about 5hrs a month of sick visit. So if you call out without sick hours, then you use your PTO, then you have no PTO later. They want you to stay working while "avoiding burn out". They're "support", is to give you more information on how to manage burnout while you literally are on survival mode trying to meet unrealistic expectations. CLIENTS SEEK SERVICES ELSEWHERE. You will switch therapists frequently with last minute notices and no explanation except that "your therapist left unexpectedly". THIS IS HIGHLY UNETHICAL in all fields of therapy! They will not answer phone calls, texts are missed frequently while your phone will be overwhelmed and bombarded with text messages and emails. The attendance policy is so strict that it really sets you up for failure. God forbid you have life instances that affect your attendance, they don't care, you will be discharged. And no matter the reason you are discharged, if you reestablish within a few months, you're a new client and have to do new patient paperwork every time, even though those papers are legally in effect for a year unless stated otherwise on said paperwork. Seek services elsewhere. read more

I needed a telehealth visit for my medication. Filled out all the necessary forms and was told I was speaking with someone for my medication. They canceled my 1st appointment 15 minutes before it and made me reschedule. The following day I got on a call with someone who just went through the paperwork I already filled out and couldn't answer when I would get an appointment with someone who can prescribe my medicine and instead scheduled me for therapy instead. Couldn't get anyone on the phone to answer me about anything. Called several times and always went to Voicemail. Time was wasted while being lied to, without getting medication as I was promised I would be able to. Complete bait and switch. read more

after my primary doctor sold his practice, I was referred to Brave health. my first interview was January 30th. I explained my Adderal would run out on the 3rd of February. the assured me they would rush the process along. on the first, I had another interview with their medication dept. then, nothing. the third came and went and finally got a call on the 5th saying the would not refill my Adderal because of "All the opioids I take". the thing is, I've been on Adderal for years. it's had the blessing of my doctor, my cardiologist and my pain management doctor. I take no opioids or narcotics other than Belsomra for sleep. I called and complained to my therapist, and she sent emails to everyone. now it's been 2 weeks, and no response. nothing! no help for withdrawal or to offer me something else. I have now informed them I won't be seeing them anymore. Beware this place. they clearly don't care about you. I've never been treated like this anywhere before. sad they can't even call. because of this, I'm off the Adderal and my races 24/7. my anxiety is off the charts. if they can't respect their Hippocratic oath which states "Physician, do no harm, how can you expect them to actually help you. BEWARE!! read more

brave cancel 1 hour before my appt it's sucks very disappointed,last person was rude, reschedule by text for 8:00am don't ask or it's okay which is not okay with me i still in deep sleep.do not recommend service.!!! read more

I am so glad that I never got very far with Brave Health. I began laughing when the service representative told me we would begin with 80 questions to complete within the hour. I thought she was joking and trying to make me feel more comfortable. In short, I was extremely stressed and my head hurt by the end of the hour. And then, the representative told me she needed to take another call because our session wasn't completed. I will need to do the process all over again to be "accepted." 2 stars were given because none of this was the representative's fault. read more

I'm a retired LCSW, currently disabled because of multiple strokes, cardiovascular disease, as well as hematology related diseases. I have suffered 7 ischemic strokes in the past 37 months. Prior to, I was a LCSW licensed clinician in the state of Florida for almost 20 years, working primarily with trauma and crisis response clients. I contacted my insurance case manager through Medicare because my old therapist no longer accepted my Medicare plan once my disability was approved. She connected me with Brave Health. The initial phone assessment was fine. I told the assessor I was also a clinician and was well versed in crisis management and trauma but needed a therapist who was experienced with working with critically ill patients, as I have 3 terminal dx's. She was very thorough and assured me that she would match me up with a provider who met my qualifications and who also understood that I was coming back to therapy as a seasoned clinician myself and needed someone who would be able to work with my experience and not be condescending from the get go. I usually spend once a month in patient for medical bridging of my tx protocols, as they are always changing the way my medical care team works with me. This was told upfront. I was matched with a therapist, Sheldy, was not provided with a CV/bio, just assigned. Booked my first appointment. That first week, my kids were off school, and my 10yo was experiencing flu like symptoms. I ended up taking her in; positive for influenza B. Unfortunately this week, I started displaying said symptoms as well as my 14yo & had to cancel in plenty of time. We were both dx with influenza type B. I was immediately scolded, was told that her only opening was in over 3 weeks, and they didn't hear back from me, they would assume I was no longer interested in their services and would close my case out. What kind of compassion and communication skills are they working with at this agency? I worked with court ordered trauma/ abuse clients who were mandated by the court to come to therapy & I would have given my clients more grace than this therapist and agency that my insurance company is paying for along with my own copayment. This is completely unacceptable especially when you are dealing with the chronically/ terminally ill population. Based on my experience, I would never recommend anyone at all looking for an even half way decent experience in psychotherapy to consider this agency. You'd be much better served finding a professional therapist who sees clients in person and is just not running up billing codes for federal insurance such as Medicare. read more

DON'T USE THESE PEOPLE I want to start off saying i was a "patient" of this company for a couple of months and i don't recommend it at all i have depression and anxiety and the only reason i gave them even one star was because some of the therapist i have met are nice i haven't been here for more then 6 months and there has been a change in therapist over 4 times not bc of me asking either someone is fired they aren't organized and said they matched me with someone you have a session or two and they forget and match you again or someone is sick and they aren't allowed to see patients anymore i just can't there's always an excuse and tech issues bc you have to go through a portal you dont ever get to speak to your therapist unless in a session and god forbid you have an emergency like a murder suicide above your apartment and need an emergency session bc your freaking tf out ppffhh FORGET IT youll never get an answer and then they'll just send you a "reminder" text about your scheduled session and when you get in your scheduled session my therapist makes it seem like i am crazy and that the message did not go through and it did not send out like i had the wrong number which is Gaslighting smh DO NOT USE THIS COMPANY these therapist have no "real" experience and i have caught one playing games on her computer bc the sound went off and she didn't know i could hear it they arent giving you eye contact they are just focused on the computer throughout the whole session if you truly have anxiety or depression get a REAL therapist bc this BRAVE HEALTH shit is BULLSHIT‼ read more

Brave Health - Addiction Medicine Near Me - Miami, Florida

I was recieving great care from my therapist starting August of 2023. I was going to Brave Health for Caregiver Therapy through my son's insurance with the state. He has a disability that is difficult his insurance offers to cover this kind of therapy for me. But in May of 2024 I got an email asking me to sign up to be a self-pay. I asked why and they said my insurance hasn't been paying the bill. So I replied to their email with my son's ID card. I got no response. It went on like this for a long time. they send me a bill and I send them my son's ID card. As I escalate the issue they tell me that they don't do "caregiver therapy". And whenever I asked when that changed, they said March, then they said January. I had to submit two escalations with my insurance company just to get someone to call me back from Brave Health. Before that, whenever I called, you had to leave a VM. Then they email you a response from a noreply@ so you can't even reply back. They still keep giving me the run around. Today on the phone the supervisor first tells me they don't run insurance if it isn't the patient's name. THEN she said she submitted it to his insurance several times but it was denied. I told her to email me proof, and she hasn't, because she can't. Now I got another email from brave health today that they added charges to my account! Im so over this place. read more

I been with Brave Health for 2 years now and I must say that i have never been so Happy! Not everyone is going to fit in with a counselor or a group it happens! You have to give them a chance! If your writing negative comments its bc you haven't found the right counselor or group that fits with you!. I had two counselors before I got my counselor Savvy. I Have Savvy for counseling and group and she is Amazing! What would I do without her! You want change you want a New Perspective find the right Counselor for you. Don't give up on your Mental Health bc ONE person didn't understand you. read more

Very disappointed. I got one practitioner who prescribed meds for my ADHD (she was fine), and a talk therapist. The talk therapist was ok in the first meeting but during the second session after telling her about my homework and an article I read she started RAISING her voice at me (not in anger but obviously quite agitated). She seemed excited for a reason I can only infer. She apparently doesn't like patients who read. I read on average a dozen articles of all sorts a week. I cut her off to tell her I thought a statement she made about me was wrong and that her tone was too much for someone taking meds that increases one's BP by 20 points. It was completely inappropriate and unprofessional. I did not show anger at all. All she could do was chide me some more for not doing what she wanted (cutting her off really irritated her), which she probably got from some script. She defended herself by saying she was passionate. I told her I don't need passion, I need help. My people skills are 10 times better. I only wish I had recorded it to play it back to her supervisor. STAY AWAY. Looking for a local psychiatrist. read more

I've had exactly 5 cancelled appointments because the scheduler refuses to either as when I'm available or provide the correct time in my timezone. If it were consistently in one timezone it would.be less confusing, but it's different every time and they don't specify or answer questions in a timely manner. read more