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    Braun Eyecare

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

    Services - Braun Eyecare

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

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    7 years ago

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    Pearle Vision

    Pearle Vision

    3.0(9 reviews)
    3.9 mi
    $$

    ****************RUDE**************** I WILL NEVER DO…read moreBUSINESS HERE!!! I called the Pearl Vision in Dalton, Ga several weeks ago and spoke to the Hispanic girl who answered the phone. I told her that I was looking for the Silhouette brand rimless frames and she said that they carried them so I asked if they could make the lenses wider to accommodate my wider face and she said she would check. She put me on hold then came back on the line and said that they could do it. So I said let's go ahead with scheduling me an appointment. The only date available was Christmas Eve at 10:15 so I agreed that would work. Fast forward to my appointment, my fiancé and I get there early so I can try on frames. We walk in and was greeted by the Hispanic girl that I spoke to on the phone. We told her that I was there for my appointment, she asked for my insurance card so I gave it to her. We started looking at frames for a few minutes and the Hispanic girl calls us back over to the front desk to ask us to sign the paperwork for the exam expenses. I politely declined to sign until I could double check and make sure they could accommodate my need for the extra wide lenses as I have ran into this problem at other doctors where they "lock me in" so I cannot go anywhere else to get my frames covered by my insurance. The older lady sitting next to her that took my email information (Holly) then rudely said that I had to sign and that I was responsible for the cost no matter what and that the frames were a completely separate thing. We calmly tried to explain our situation 2 more times, each time she got louder and more hateful, demanding that I go ahead and sign. All in front of the hispanic girl and another customer sitting right behind me. Finally, she told us to talk to the optician who was across the room. The optician was polite but told us they did not have a technician who could make custom lenses even though we were told they could over the phone. I told her how rude Holly was and she was very quick to apologize and said she would have a talk with her. On my way out the door I turned to Holly and said "ma'am, next time don't be so rude." Then she yells sarcastically across the building "Merry Christmas, Sir." I left and I will never do business here because I do not like liars, having my time wasted, and having to deal with rudeness on top of it all. Hopefully management will make some changes in staff.

    Great staff and Dr. Malerbi is very thorough! Sylvia has always been very kind and helpful. This…read morestore has been a Family owned business for over 20 years! They have competitive pricing and top of line machines to get your vision perfect!

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    Pearle Vision
    Pearle Vision
    Pearle Vision

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    America's Best Contacts & Eyeglasses

    America's Best Contacts & Eyeglasses

    1.1(16 reviews)
    4.1 mi
    $$

    A new location opened up close to my house, Fort Oglethorpe, GA. They were able to get me an…read moreappointment quickly with little waiting time. Arrived 15 minutes early for my appointment. No one greeted me. No one said anything. I stood there for 20 minutes, waiting for someone to even acknowledge that I walked in the building. I was then asked to sit in the waiting room. Keep in mind this is a newer building. I cannot even elaborate on the poor housekeeping. It felt so nasty. Everything about this visit has been extremely unprofessional. I should have left after waiting almost two hours to even see the doctor!!

    My experience with this company has been terrible. I was mad for a while, but now I just feel sorry…read morefor the incompetent people who work there. So, I took my frames in there over five weeks ago. Today, still no glasses. They have made the new lenses wrong twice. I have been told they are in the lab (several times). They are being shipped-again several times. The lenses are out of stock. The lenses are on backorder. The lenses are in the lab again. And, I was told that the glasses had been picked up. Every time I call or go in to see if they are ready, I get a different answer. I'm beginning to think they don't know where they are. I will never deal with this company again and would never recommend this company to anyone. I even called the company's customer service. They knew about as much as the people in the store. This has been a disaster Sam L.

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    America's Best Contacts & Eyeglasses
    America's Best Contacts & Eyeglasses
    America's Best Contacts & Eyeglasses

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    Braun Eyecare - optometrists - Updated May 2026

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