Faith was so nice and quick to help us even on a late Saturday night!! Amazing service!!

We were heading up to bring lunch and eat with our grandchildren at their elementary school. This location was on the way and they start preparing lunch items at 10:30. The grandkids love to get the "bag of burgers" when they are at our house. They don't have a Braum's location near their house, so it's a treat for them. The drive through line seemed to take a long time considering there was only one car in front of me. I ordered a bag of hamburgers, a couple of regular burgers, fries and a milkshake. After our order was ready, we were on our way for a fun lunch with the grandkids! read more

Braum's Ice Cream - Place your order here. - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

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Absolutely disgusting. We walked in, high hopes for some biscuits and gravy. Unfortunately we left soon after arriving. There were gnats and house flies EVERYWHERE. The workers were obviously frustrated, and were snappy when we asked for a refund after bugs were found in my drink cup. So so gross. I love most Braums locations, but we're marking this one off the list. It was incredibly disappointing, and I hope everyone in the drive thru knows what they're getting into. Yuck! read more

The inside of this restaurant was utterly filled with flies. It was disgusting, and staff didn't seem concerned. The menu wall was literally covered. Flies were flying in my face. I went to get a drink, and found a fly in my cup. It was a horrible experience. I have called the health and safety department but this is absolutely unacceptable. My only regret is my absence of photos. read more

Once again I stopped in this morning to get milk and they were out of the milk I buy. This happens frequently at the Main St store in Frisco. The manager seems to continually do a poor job of managing inventory. I will start trying milk & ice cream from the grocery store near to me. read more

Went first for a burger and then a cone... First time having it and I thought it was just ok. Definitely great value. Had a five pack of cheese burgers for under $8, which is a great value and then I was up for a dessert and fro-yo, so that was a great treat. The cone was Absolutely hugeamoungous! The dining room is a bit dated, and I thought the service was pretty good, helpful staff. I think I would definitely drop by next time I'm in the mood for a cone - can't beat the value. read more

the food was super fresh! the fries were actually really crispy, too. drive through was actually really fast, maybe 2 minutes max.

They should learn how to count....a #3 has TWO patties......not ONE! And it's a GRILLED chicken sandwich.... Not a fried chicken club.....Wow..... just wow...... read more

Me and my family have been coming here for years, always loved it until recently. Why my boyfriend and I were ordering the girl taking our order was visibly annoyed, rolling her eyes and at one point told her coworker " why would you get that much " when we ordered four shakes ( for the family). Once done we stepped over to order food and they forgot to ask if it was for Togo or dine in. When we asked for a bag they looked again annoyed. Over all a very bad experience. I never post but felt the need to share this. read more

I love braums I've always have and always will but I will say today wasn't the best braums you gave me some soggy fries only a few crispy ones! I got a double bacon cheese burger very yummy and I always get a side of braums sauce to dip my fries and burger in very good! Late on the picture sorry... lol read more

Braum's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

Slow drive through line, no reciept and long wait??? Hair in my food and insect wing in boyfriend's burger??? THAT'S DISGUSTING We'll never be back to this location. I got the strawberry poppyseed chicken salad to eat because it was kind of late in the day and Iwanted something light, I noticed this hair in my food halfway insside my bowl!!! My boyfriends burger wrapper had what looked like an insect wing on the part where he was holding it sso he didnt ssee it until he was almost done. He was so grossed out he threw it out the window. If we could have negative stars, we would. read more

Braum's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

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I just ordered the cheeseburger and the cheeseburger with jalapeños! There's no real difference between the two cheeseburgers, except one had the jalapeños! There was no wait and the order took about 10 mins, not too bad! They made everything fresh! The burgers were juicy and tasty! I didn't get any ice cream, it was too cold! I also didn't do the combo, the combo comes with small fries and a medium drink! read more

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This place is ALWAYS filthy. I can't believe this place would pass inspection in any way and will o longer visit. Employees having personal conversations and not cleaning anything. Cross contamination is a high risk here for anyone with nut allergies. This place is just gross as evidenced by the picture from Sunday night at 8:00 pm when it wasn't even very busy. No excuses. Owners of store #76 should be rebuked. read more

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You're not going for gourmet here, but it's kind of hard to beat Braum's. Three ice cream sundaes for $12. That's unheard of these days. Their burgers are good too, but if we're stopping in, it's usually for the ice cream. They always have interesting flavors too. read more

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I know it's not a lot but sometimes it the simplest things in life that make the biggest impressions. Tonight this little waffle cone was the only thing I could keep on my "lil belly"! I'm so happy Braum's still had it on their menu. It's so reasonably priced. For those who care, I did a lil research it may or may not be accurate. I just wanted to know for myself how far I'll have to walk later this week. read more

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Good good good with great prices . Nice selection of products to purchase or ear in the store . Well worth a trip . Enjoy the ambiance with good quality food . read more

I have ceoliac disease so, as advised on the website, i asked staff which Ice creams are gluten free. The server seemed confused by the question and lacked knowledge. When they asked the supervisor the supervisor seemed to just not want to be bothered with the request and i was told that none of the ice creams are gluten free. This seems unlikely based on the company website but I didn't want to risk it. There's definitely a lack of staff training and the lack of engagement from staff in a quiet restaurant was dissappointing. read more

We just had a bad incident at the Braum's near our neighborhood. In my husbands orange freeze were multiple food particles. When we tried to call to speak to the manager a woman was all but making fun of my husband while others were laughing in the background. We went back to the restaurant and spoke to the manager, Jose, who was obviously not the person on the phone. While he apologized and offered a refund, it is still not acceptable to have this happen. We believe this was intentional because of the way the woman who took and delivered our order behaved, along with how the phone call went with the employees. We are super sad about this because it is a place we frequent and will no longer go back. Be careful what you get there and inspect it thoroughly before consuming! read more

Braum's Ice Cream - Food particles in our orange freeze - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

No working drive though. No frozen yogurt. Everyone is overworked and stressed out. Manager needs to get it figured out.

I am putting this place on every out-of-town visitors "must go to" spot for a cherry limeade. They take a ton of FRESH limes and squeeze them right in front of you, add seltzer (and I go light on the cherry flavoring), loads of ice too. I told my husband - that whenever we are driving anywhere and spot one, we absolutely should stop! (don't ask me, just pull right in, if you want to get some "husband points") The gal got understood my order perfectly, and I know it is horrible for the environment, but I do love those large styrofoam cups - they keep the ice solid for hours in the hot Texas sun. I re-use them for as long as they hold up, so not 1x use for me...and it makes me feels a teeny bit better about myself and my environmental footprint. ALSO this time I got the junior mixed fro-yo cone ($1.69) -- AHH , like Costco from a year ago (when they sold frozen yogurt versus ice cream at the food court). Fantastic. I did spy that they have gingerbread flavored ice cream this holiday season - I would like to try it This location looks new, and was nice and clean. I read a cool article about Braum's today too - now I want to get a gallon of milk every time I am there, apparently the milk comes from their own cows and is in store within 2 days. Another article said they have great hamburgers! - who knew?, but now I certainly want to try one! read more

We go to Braums's often as it's always affordable and the ice cream tastes great! It's a fun place to meet up with friends. We have tried several things on the menu, the bag of burgers cannot be beat. read more

Been twice. It was clean and service was fast. Friendly the first time but I believe it was the owner the second and he was a bit rude. Overall it's decent for what it is. Everyone seemed to be working hard aside the one guy who was busy with who knows what in his head. read more

The kids love coming here for ice cream treats and I have to say, Braum's is decently priced. Right now the double dip cone is $2.15 after tax and it's pretty huge! Their ice cream is always delicious and creamy, and on a side note- they have the best cherry limeades ever! Definitely our go to ice cream spot. read more

Braum's Ice Cream - Double dip cone! - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

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The food is always good. If you get frustrated ask someone for help. I am a paying customer don't take it out on us.

Got rushed by the girl In drive through earlier this afternoon for her to get my order wrong. Corrected them at the second window and got pulled up, just to get home with the wrong order again. I forgot why I stopped coming here and was quickly reminded smh. read more

When I was a kid growing up in Plano, Braum's was a spotless place to get a delicious sandwich along with the best dairy products. Braum's has always had great burgers and fries, but the location in Frisco is filthy. Not just dirty, I mean nasty filthy. I wouldn't feed the food from this location to my dogs. We went during lunch hour and the counters were disgusting, tables were dirty, the floor needed to be swept, and the return vent on the filtration system was filled with dust. It wasn't busy and they had plenty of help standing around. My observation is that this location is very poorly managed and needs someone who can clean things up. I hope someone who can improve the cleanliness at this location sees this message and takes it as constructive to improve. But until that happens, I wouldn't recommend this location to anyone. read more

Went for a late night craving (9 months pregnant) after waiting in the extremely long drive thru line for 25 minutes I ordered a brownie fudge Sunday was told they didn't have any brownies so I ordered a strawberry shortcake Sunday. Was told there was no cake. I'm not sure if they were really out or if they didn't want to fix it because it was 10 min till close. My bf ordered a drink to find a bug in it. Very disappointed! read more

Braum's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

Great ice cream, even better price !! Unfortunately I wish the location's menu was online, I personally always check menus prior to arriving so that I know what I would like to order ahead of time. Sadly, when I was ready to order, I was told many of the flavors were unavailable. This might be due to covid protocol, but just a warning in case you also rely on menus !! read more

Braum's Ice Cream - chocolate chip ice cream !! - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

Went through the drive-thru and worst fries ever. After waiting forever, they are soggy and so salty they were inedible. I put them in the trash. What a waste of money. If you have construction and can't hardly get in the place, at least have good food. read more

Braum's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

Of course the stars are low! We just waited 15 minutes FOR ICE CREAM! Nothing baked- nothing freshly cooked! Then they got the order WRONG?! Gimme a break! How hard is SCOOPING ICE CREAM?! read more

This review is after eating here several times and running into the same issue - at least 4 times. This place does not make your order the way you ask. It's like they go out of their way to mess your order up. Yesterday was the last straw when we ordered a brownie fudge Sunday and a cherry limeade. The limeade didn't have cherry in it and they left out the brownie in the sundae. Every time we ask for Braums sauce on the burger they leave it out. This location is awful. read more

I always enjoy coming to Braum's for a burger and a cup of ice cream. The food is fresh and made to order. The burgers are just the right size and the topping I like to add is pepper. The ice cream options are plenty. It's worth a try. read more

Food has gone down hill. Ice cream is still wonderful. French fries have been lacking and not tasting good last few times. Happy with the frozen yogurt cone option! read more

Ordered a small recese shake with vanilla base, the girl came back with a Sunday with mnms on it. I nicely told her what I wanted to get again and she rolled her eyes and went and started remaking it. This time she came back over and gave me an mnm shake with chocolate icecream. At this point there is a huge line and I'm done with dealing with it and just pay and take it. Every time I come here it sucks and I'm disappointed. read more

Braum's Ice Cream - The wrong shake. - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

I saw the bad reviews and pictures at this braums location before going tonight but decided to still give it a shot anyways. The pictures I saw definitely matched what I saw in person. It was dirty almost everywhere including the bathrooms and behind the counter. I do understand completely that it gets busy but it also takes seconds to throw a banana peal away or wipe up a spill. The ice cream sundae i ordered was very messy, poorly made, and melted..? But the fries were very fresh and crispy and the braums sauce was great too. Overall the reviews are correct and cleanliness is clearly not a priority at this location. read more

Braum's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

Our new drive thru culture keeps us from seeing the inside conditions of places we frequent. While this place may have been clean in the past, it is an absolute mess now. When I spoke with a young person who was one of the managers, she said it was because they are understaffed. May be the case however someone needs to be dedicated to cleaning! I don't know how this is even allowed by the health department ent. Will not go again... ever read more

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Sat in line for 1 hour at the Frisco Braums. You couldn't order, had to go to the window. When we got there they told us they were closed. The manager Helen Said people should know their hours. The young man said they were tired. We suggested they have an employee go tell the entire line of people wrapped around the building and who've been waiting for an hour that they need to leave. He basically said it wasn't their problem. Will never go back. They need to learn a thing or two about customer service. Maybe go to class at chik- fila read more

1 star is far to good for this place. I came in with some friends and perhaps because it was later at night (though NEVER and excuse) received one of the worst services of my life. 2 of the lady's were rude, and obviously did not want to work there. The food was not even served hot, the cheese looked like it had just been unpackaged and thrown on the burger. I will definitely not be back nor ever recommend this location. I will be driving to a farther location, before I give this horribly run Braums a cent of my money! read more

Disappointing at best. We were a bit concerned because the drive thru line was so long - but it started to move quickly and wasn't an issue - however, the girl at the second window was clearly far from happily employed, and when we got home we realized why it moved so quickly.... see exhibit A&B below. When making a malt, it's always a nice idea to actually MIX the powder into the shake - that is, unless it's a new thing to save it as a "surprise" at the bottom. The food at Braum's has always been consistently decent for what it is, but the (lack of) customer service and care at this location is the real issue. read more

Braum's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

Great ice cream and quick drive thru service. Braums ice cream has always been great quality.