We decided to go for ice cream and the drive thru was packed so we parked and went inside. Inside was packed but everyone was waiting for food and the ice cream counter had no line. I ordered a large frozen yogurt and my bf ordered a 1 scoop sundae. The guy behind the counter handed me my ice cream in a cup even though I had ordered a cone, no big deal everyone looked super busy and the cup was fine. We waited in front of the cashier for 5 mins waiting to pay but everyone was ignoring us and at that point my bf wanted to just walk out without paying, I was like no they are just busy I'm sure someone will be over to take our money, but no we ended up flagging down someone and my bf ask if it was free or could someone come take our money. The girl who came to the register didn't know how to charge us so she called over the manager.She asked me what I had and I said it was a large frozen yogurt and she was like no that is not a large frozen yogurt, I said well thats what I asked for and this is what I got. Now keep in mind that I had already started eating it because we waited so long to try to pay. She rudely snatched it away from me and threw it in the trash. WTAF, then proceeds to grab a cup slightly smaller then the cup I had and yelled to the guys that they used the wrong cup and this was the cup they were suppose to use. ARE YOU SERIOUS? Mistakes happen and instead of throwing my ice cream away THAT I WAS ALREADY EATING, she should of just explained they put it in the wrong cup so next time it would be slightly smaller and charged us out. We were so appalled we just turned around and walked out. Not only did she waste product she didnt get paid for it either. Never coming back here and dont recommend this location. read more

Waiting at the counter for 10 minutes and when a woman in front of me asked nicely if we were in the right spot to order food the 3 teenagers working behind the ice cream counter that were just hanging out talking to each other snapped at her to just wait there, that they were busy. I just left and ate elsewhere............ read more

We're from out if town so we try to stop at Braums when we pass through. We were very disappointed today. Our food took almost 20 mins for one combo meal, after waiting 10 minutes to order. When we got to our hotel with the food, the burger had very little veggies on it. Just a couple of pieces of onion, barely any lettuce and no tomato or pickle at all. The burger did have Braum sauce on it but not enough to flavor the burger. The burger did taste good after I added some condiments. The fries were just ok. The cashier was nice but never apologized for my long wait. Sorry goes a long way. read more

0 stars they have 10 people working here and no one can take my food order I've waited 20 min inside the store and everyone looks at you like your stupid they are so slow the counters are very dirty they don't use clean gloves they have ice cream out side that's melted this is horrible I just had to leave after 30 minutes still no one came to take my order read more

I came in for ice cream, I know businesses are short of help so I will not complain about the long wait. What I will complain about is the lack of training. The employees serve , take money, and back to serving again, not once did I see any handwashing. I saw one employee collect and empty trash and with the same gloves go over and look inside freezers I assume to see if more ice cream was needed inside. Come on management, with the pandemic, you should be on top of this as they were all teens. I never saw a manager. Your employees are a reflection of you, and you can't expect what you don't inspect! read more

The burger was good and frys pretty good as well. The burger was cold and I asked for extra mayo on the side, the cashier who had been touching money asked a cook to give it to her he didn't, so she went and grabbed a cup touched the inside with her contaminated hands and gave me extra mayo I didn't eat. Also the visible kitchen area was filthy, the dinning area filthy as well. The prices of this food is great however I will not return to this locations. I will try another locations, I don't believe this one is clean! read more

Management needs to step up their game and start firing those that can't or won't work right. This is the third consecutive time I have gotten a shake from here with in the last few months. The first time there was strawberries in my shake. The second time their was strawberries and nuts. This time I just found a nut. So I am doing this review and I will be heading to this location once I get free from babysitting. read more

Seriously worst place ever. Came at 10 and ended up leaving at 10:45. They got my order wrong and we got no sorry and our ice cream was all melted. We ask for new ice cream due to it being all melted by the time we got our ice cream and he just got an attitude. Horrible will never come here again read more

The absolute worse customer service I have ever experienced. They need to fire all Leadership and start over.

After waiting 10-15 minutes to order, I asked for a Candy Bar Sundae and I got this. I paid $3.99 for this and it was not even made correct. I told the lady about it and she gave attitude. Dissatisfied, disappointed, and really upset. read more

Braum's - Candy Bar Sundae - Ice Cream & Frozen Yogurt Near Me - Duncanville, Texas

They are very immature and disgusting and They took forever to give me my food all the workers were under aged and they were at a table playing the whole time and they were cursing and acting like immature children!! read more

Braums was fantastic. We brought 50 kids and they took care of us in an hour. Super nice and Great Food as always!!!! Thank You Braum's!!!!! read more

Can't get an order right to save their life .. Workers are rude. Wait time is ridiculous just for you to make it to the paying window & then to tell you to pull up and someone will bring your food out .. & THEN get your order wrong. Sad can't wait for this location to get new management ... read more

I grew up eating ice cream from Braums and it still taste the same. Yumm! I ordered the swirl frozen yogurt with the waffle cone. The drive thru was long but went by pretty fast so don't hesitate to wait in line for its not too bad. :) read more

Braum's - The Swirl Frozen Yogurt :) - Ice Cream & Frozen Yogurt Near Me - Duncanville, Texas

I suggest a health inspector go to this location. VERY dirty, I get it's busy BUT at least clean the station when there's a little down time. Literally witnessed an employee with opened toed shoes on, and another with their mask completely down. read more

For many, many years, I just thought Braum's sold burgers and ice cream. It wasn't until a week ago when my big brother took us there to buy milk for my mom that I realized there was more to the place than grills and shakes. My bro swears that Braum's milk tastes fresher than other milk. Since I'm not a connoisseur of dairy milk (I usually drink soy), it's hard for me to give an opinion. But I trust my bro, so there you go. While we inside, I saw they had shelves lined with fresh fruit, a bevy of meat, cheese, eggs (real and fake for your health) and of course, ice cream. Everything was reasonably priced, too. Not too much late after my Columbus-style discovery, my younger bro and I ate there. He had a chicken sandwich w/fries while I had the 1/3 lb jalapeno burger w/fries and a cherry limeade. I love cherry limeades. They make me smile inside. And I'm a fan of their fries because they're crinkle-cut (those are the BEST kind of fries). My only complaint is that it took awhile to get our food. Definitely wouldn't call it fast food. But I suppose that's a sign that things are fresh and made to your order. Since we didn't get to have any ice cream, I can't quite give it the ultimate 5 stars. But next time I'm down south, I'm going to have a peanut butter sundae there and that'll tell the truth. read more

I have been coming to this Braum's pretty much for like twenty years or so. I enjoy there breakfasts, burgers and ice cream. I love the type of breakfast sausage they make here along with the gravy for the biscuits and gravy. Crinkle cut fries and good shakes. There little grocery store is convenient as well. I think there milk price is pretty competitive to any grocery stores also. You can also choose from a big selection of ice cream flavors to buy in half gallons and pints. Yes sometimes the drive thru line can be crazy and even inside gets packed. It's also not the cleanest Braum's I have ever been to but they are consistent with there food and ice cream. Plus there kids meal is a great value AND you get a milkshake with it, hard to find a deal like that anywhere. read more

Braums is usually great, but at this Braums the only thing I dont really like is that they have very rude staff and its not from one bad experience its now been several. First they are very slow with your order and make u wait a long time for something so simple, then they are very rude. I love coming to braums for the banana splits and other things and would visit way more if the staff had an attitude adjustment. read more

Braum's - Ice Cream & Frozen Yogurt Near Me - Duncanville, Texas

This is the worst braums you can go to literally, I was the only one in like all I wanted was a double scoop in a cup I was waiting for like 5 min at the speaker on top of that when I got to the window ALL the employees were playing around nobody got my double scoop till like 10 min. I would give this store -5 stars if I could ngl. read more

First and last time coming here . Took forever to get my food. Yet the fries were cold & the cheese on the burger wasn't melted and the buns were soggy . Such a waste of money .maybe I should have just got the ice cream that looked yummy! read more

Slow service you will be waiting for a while and terrible customer service . A lot of employees and can only take care of two customers an hour if u walk in for ice cream it used to be a great place to go but now it is not read more

I love braums but this location has gotten so crazy since the cedar hill location closed. The line inside the store yesterday was legitimately out the door. I waited over half an hour for a sundae and when I finally got to the front I was told they were out of brownie for my sundae. They had already announced they were out of shortbread but hadn't announced anything about running out of brownie. and after waiting so long in line I couldn't just leave empty handed! They really need more staff, a bigger work space and more product to keep up with the demand. Love the ice cream but be prepared to wait a while, whether inside or drive thru! Every time I come here now there is a long line inside and outside, with one one or two people serving complicated orders. read more

Horrible customer service. After waiting 20 mins for two scoops of ice cream my husband had to walk in to grab the cream . I don't see why they couldn't make the ice cream while I was at window instead of asking me to pull forward. The employees at the ice cream station were moving extremely slow and the work stations were so dirty . Extremely disappointing don't eat here. read more

We love love Braum's. They not only make their ice cream they have a totally awesome little grocery store you can buy fresh produce, cream, milk and meat at. Braum's truck their meat and milk in from their farm which is in Oklahoma. They own their own cows. They own their own chickens. They make their own cream, milk and cheese. They don't use antibiotics or hormones from what I was told. They also have stores that within a certain radius from the farm. They own their own trucks and ship to stores that are within the radius. They do this to ensure the freshest product. We visit Braum's to get sausage links during the fall and for a freeze during the summer. In between we buy pound cake and other staple items we may need. The service is always friendly. Great food and friendly service is the reason we return. read more

I just left Braums and I waited in line for a while as usual. When I approached the speaker to order, the young man that came on was very professional and listened very well to get my order correct. I had very picky riders with me that wanted very specific things and he was able to get the order right the first time. I was thoroughly impressed with his professionalism and although I did not go into the store, I did notice that the window to pay was also used as a mini "storage". That was strange. Anyway, I was not totally dissatisfied, I'll definitely visit again. read more

Only saw 3 employees last week wearing masks. Manager was not wearing a mask either. I only went in to buy milk. This store is slow and nasty. It did not look clean inside. The drive thru line is all the way to the street because they are so slow. Yelp should fix it so u don't have to leave even one star. They deserve zero stars. read more

I love ice cream! Specially when it comes to Braum's but I wouldn't recommend this location I've been here twice at night, there's always a line staff is very slow took me an hour to get a simple ice cream also the counter where they have the toppings and etc. is very dirty I guess from the whole day they been working looks very gross. DO NOT RECOMMEND!!!! -0/10 periodttt. read more

(For the context of ordering food and shopping in the grocery, not the ice cream lines). We always go to this location. The lines outside are crazy long, so I recommend going inside and ordering burgers. There have been mistakes made in orders a few times (the wrong bun, missing condiments or whatever), but what keeps me pleased is their response to those errors. They never fail to make it right. Lost a star simply for what can be long wait times, especially around meal times -- but this is understandable partially because who doesn't love the food and ice cream here? Some of the management (Ms. Gloria), and ladies that work in the grocery section are particularly excellent in serving quality customer service. I recommend this place. read more

Disgusting Braum's - not sure how this store passes inspection. I would drive farther for your Braum's craving!

Here's the thing......I understand that this Braums stays busy. I get it. I understand that I will have to wait in a long line....I get that! But when I'm waiting on a long line, I expect to see some type of hustle that reassures me that you care that I have been waiting!!!! They LITERALLY MOVE LIKE SNAILS!!!!!! I wish I could video it for you. They need to hire people that know what HUSTLE means!!!!! I am writing this as I stand in line. I came to the line at 4:53 and almost 10 minutes later.....I am still standing in the SAME PLACE!!! What's even more frustrating is that there are 8 people just "working" at the registers. So they aren't cooking and working the register!!!!!! read more

I have always been a fan of Braum's for over 25 years because of the tasty food and great people watching opportunities! I used to go to the Red Bird Lane location until it closed down many years ago and now I frequent the Cockrell Hill location. The service at this location is abysmal, especially through the drive through. I visited this location on February 22, 2019 to pick up some food for my dad and I literally waited in the drive thru line for 15 min and only moved 1 car length forward. I got out of the car and went in since I did not have 30-40 min to wait in the drive thru. It took 5 minutes before I was acknowledged and able to place my meal order. Approximately 10 minutes later, I was walking out the door with my food. Meanwhile, all the cars in the drive thru line were still waiting to place their order. If this were an isolated incident, then I would not have wasted my time posting a yelp review, but this (I.e. poor service and long wait time) has been going on for a long time. Unfortunately, it will probably be a long time before I eat another Braum's meal! The experience no longer reminds me of my childhood. read more

I just don't like this Braum's! I've been to it a few times because it's conveniently located by my church, but I'm disappointed every time. I always order a double scoop of ice cream and the scoops look like a cone for my 3 year old. So frustrating! The customer service is subpar as well. I will return to the one in Mansfield by my house. At least they serve me adult size scoops worth my money. read more

Two things: I went in for groceries and asked an employee if there was someone who was available to help me check out. She told me I would have to find someone at the order area. Personally even if I was on break and a customer needed help I would get someone to help them not just sit and tell them to find someone! A few days later I went with my family to get ice cream. We decided the drive thru was too long and went inside. Wow! The dirty counters and trash covered floor was pretty concerning! Employees moving slow, incompetence (asking for customers to repeat their order several times), eye rolling at each other and yelling as people left. Wow! There is a very kind woman who works there was is older than the other employees and she was trying to motivate the teenagers. Their main interests were friends coming in and foul language for everyone to hear. I give it a zero. You can do better and should be embarrassed read more

With all the chaos going on with the pandemic, Calvin at braums was extremely nice. His customer was one of the best I've seen, he was at the window with a smile and asked about my day, even though there was an extremely long line, he made my wait well worth it! read more

They overcharged me for two scoops of ice cream. Double the price!!!!!!!!!!!!!!!!!!!!!!!!!!!! Funny thing is all of a sudden the print machine was not working so they wouldn't print me a receipt. Idiots!!!!!!!!!!!!!! read more

This is probably my favorite place to get ice cream & French Fries. Pretty good place to bring your children for lunch.

They are the slowest!!!! Lines are long regardless if you go outside or if you go through the drive through. I love Braums, but waiting 20 min for fast food EVERY SINGLE VISIT is too much. read more

Since the Cedar Hill location has closed, this locations prices have increased. Always full, but employees work fast so it's never too much of a delay. Variety of flavors always available with some staples- vanilla, chocolate, strawberry. read more

This location is so SLOW! The drive thru line and inside line is wrapped about the building. It's always this way no matter what time you come, which is unfortunate bc it's the only ice cream shop in Duncanville! They really need to get to the root cause of slow service! Because of it that it's hard to patronize the business. I will drive to cedar hill or Arlington to get ice cream read more

This review is based on their breakfast menu. Currently staring at a #2 which appears to be 4 small pieces of bread, slopped over a quart of gravy with who-knows-what kind of mystery meat bits are in it. If you manage to accidentally buy breakfast there especially their #2, be prepared for a mess of goop spilling all over the bag and your vehicle if you do the drive-in. I actually paid money for this...I had to stop for a few seconds while staring at this pit of gop and think about what I've done with my life so far. Overall it's had its ups and downs. This Braum's "breakfast" menu is definitely on the down part of the day. read more