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    Braswell Construction

    5.0 (1 review)
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    Services - Braswell Construction

    Damage restoration

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    3 years ago

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    Humbled Roofing & Restoration

    Humbled Roofing & Restoration

    (7 reviews)

    We needed a roof from storm damage. Christian Dean handled our work and insurance company. The job…read morewell done by courteous, friendly and neat people. I highly recommend Humbled Roofing.

    My experience with Humbled Roofing & Restoration was an absolute nightmare, as reflected below:…read more Per your contract, "The perimeter will be protected using tarps. Job related debris will be collected and hauled off." I was also informed that this would be done each day, not just at the completion of the job. There were no tarps used to protect my yard, etc. Furthermore, the crew left all the debris all around my house when they left after the first day of work on Wed., 8/31/22. I could not even exit my house via the front door or my back patio door due to all the debris piled up in front of them. Furthermore, all the equipment and tools were left strewn about my property. This was reported to the company. Further, per your contract, "Time is of the essence. Contract timetables shall be extended for a reasonable time when contractor is delayed in work progress ..." A job scheduled to take 1-1.5 days that ultimately 'drags on for eight (8) months' is hardly a 'reasonable time extension'. Thur., 9/1/22: Nobody showed up at all. Fri., 9/2/22: Work was resumed; however, they did not replace the metal portion of my roof. So, the job was still incomplete. Fri., 9/2/22: I left a message to have John (Production) call me. When he called me, I informed him that the metal portion of my roof had not been replaced per the contract. He said that he/they would 'make it right'. From Sat., 9/3/22 through Thur., 9/8/22 nobody showed up and no work was done to complete the job. Thur., 9/8/22: I called John and left a message about a number of issues, to include the fact that the metal portion of my roof had still not been completed, or likely even started. I was informed that this was to be a 1 to 1.5-day job, and to this point 9 days had elapsed, and I had received no further word, the job was still incomplete. Fri., 9/9/22: My roof was 'completed'; however, no inspection was done to verify that the job was satisfactorily completed. Items identified by me were not done and I received no company-initiated contact from anyone at Humbled Roofing subsequent to 9/9/22. Mon., 9/12/22: I called John. He said that Drake should have contacted me. I informed him that I had not heard anything from anyone. to which he indicated he would make some calls and get back with me. Mon., 9/12/22: John called me back to inform me that someone would be at my house on Fri., 9/16/22, to address the issues I raised, to include the vent cap. If anything changed, he would contact me. Fri., 9/30/22: Brandon Wilkes stopped by to 'inspect' the work done on the roof. He took pictures and 'documented' areas of concern, unacceptable work, etc. He said he would get back with me re: getting corrections made. Tue., 10/11/22: I called Brandon Wilkes and he informed me that Production should have contacted me. He said he would contact them and call me right back. 10/11/22 at 10:07PM: I received a text from Humbled Roofing indicating that "there will people there tomorrow to fix some things". Thur., 10/13/22: I sent a text message back in response to the above text indicating that, "Nobody ever came by. Track record just keeps getting worse." Fri., 11/4/22: I called Brandon and left a message to call me re: getting the 'corrective actions' completed on the roof job. Mon., 12/22/22: John called to update me on still not finding anyone to repair/replace the metal 'flashing' on front of garage eave that had been torn/damaged when the roofing team had repaired some other damage per the contract. Mon., 3/13/23: I sent a text message to Drake, with information regarding my best estimate of the width of the torn flashing to be replaced on the garage eave, per his request. Mon., 4/17/23: Drake called me to discuss the flashing repair work. He also wanted to know when he could have someone come and make the repairs. I told him I would need to know how long the 'repairs' would take in order to identify a good date/timeframe. He never got back with me with that time estimate. Fri., 4/21/23: Two guys showed up to repair/replace the garage flashing. Since Drake had never gotten back with me with the time estimate, I had never provided him with a good day/time to perform the work, so their arrival was a complete surprise to me. Ultimately, they found that they did not have the necessary materials to accomplish the repair/replacement and would have to come back the following week on Mon. or Tue. Tue., 4/25/23: one of the guys showed up to complete the flashing replacement job. The bottom line is that a job that was supposed to take only 1-1.5 days languished and dragged on for 8 months, well beyond any reasonable expectations and certainly not the "reasonable time" addressed in your contract. You failed to comply with your own contract, communications were largely non-existent, unless I initiated them, and the amount of time it took me to follow up on things I was told would happen that didn't, was exorbitant.

    Prodigy Roofing

    Prodigy Roofing

    (3 reviews)

    I don't usually leave reviews. This was partially my fault for not checking the BBB before using…read morethis roofer. Also, I can't give an accurate assessment of the workmanship on my roof because this company and most others use sub-contractors. After having my roof replaced by Prodigy it developed a leak around the chimney. I called the company they told me they would call back in 10 minutes and let me know when someone was available to look at it. After 2 weeks of ignoring my calls and voicemails a sub-contactor showed up to look at it. Fortunately, he called me to tell me he was on his way, and I got his number. He told me he would call me back when he gets the material, and the upcoming Thursday or Friday he should have it fixed for me. After another week past I called the Prodigy no answer, so I called the Sub-contractor. He apologized and said he's not sure what's going on and would call me back. Another week goes by I called the sub-contractor again. He apologized to me profusely and said he's just a sub-contractor and there is really nothing he can do. Sometime during this debacle, I checked their ratings and the BBB and decided this wasn't going to happen and called another roofer out. At first, they gave me an assessment that I shouldn't have to pay for this because the roofers used the existing flashing on the chimney, and it was damaged by Prodigy during the replacement of the new roof. I waited another month before I decided to have a roofer come out and fix this problem. Two weeks after another roofer had resolved it. Prodigy decided to have a sub-contractor call me and give me a quote on repairs. I'm not mad. It is what it is. But I hope this helps that person that doesn't have the resources to pay for something twice and to make an informed decision to not let this high-pressure sales company push them into bad decisions. By the way I haven't contacted the BBB none of those are mine. Yet... And for Prodigy don't bother trying to contact me now. You've wasted enough of my time and money. Don't make me take this to the next level because I have a whole laundry list and pictures of this mess you left me. Now you can start ignoring me. Thanks!!

    Unbelievable experience working with the Prodigy team, and that doesn't come lightly. From start…read moreto finish, the Professionals at Prodigy are second to none. Our salesman, Adam, went the extra mile to help us with the insurance process, helping us to get full replacement when the insurance company originally wanted to give us $400 to piece in 300+ individual shingles. We were so impressed with this Company that we had them reroof the detached garage also and install beautiful antique bronze gutters at our expense. Our home looks like a brand new house! Everyone did an amazing job and worked harder than we've seen people work in years. The supervisor, Larry, was here every step of the way to ensure that the job was done to our strict standards of craftsmanship. If you are in need of a new roof (or gutters) look no further! Prodigy Roofing is your company. We are so happy to have found them and absolutely love what they've done to not only repair our roof but significantly increase the value of our home too. Thank you Prodigy!

    Braswell Construction - roofing - Updated May 2026

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