Victor Patalano is an ambassador of professional customer service!…read more Let's collaborate! Thanks, Jack Bosma 1-862-200-1469 https://wa.link/c9h5bn https://api.whatsapp.com/send?phone=18622001469 https://t.me/jackbosma https://meetn.com/jackbosma tutorjacknetwork@gmail.com "Inspect what you expect."

The owner will tell you that the mattresses are new but they're not they are returns from customers…read morethat are unhappy or old store demos. Most of the mattresses are defective. That's why the price is so cheap. You think you're saving money but in the long run you'll just have to go elsewhere and buy a new mattress. The owner becomes defensive and yells when you question him about his products and will even hassle you trying to sell you a marketing course that he created lol I would stay clear of this place!!!

If you're shopping for mattresses, make sure you plan to visit Mattress Factory first. My family…read morehas bought 3-4 mattresses through them so far and each experience was wonderful! No complaints whatsoever! The latest visit, my husband and I have our little girl with us because we're trying to pick out a mattress for her and her little sis. The staff, Kevin, didn't mind her roaming around when I am trying to control her a bit cause overall it's a business place, not a playground or amusement park now. Kevin was professional and wonderful to work with. He analyzed what we're looking for and the types and models we're ranging to get and showed us the floor demo for us and our daughter to try. Kevin was not only professional, but also quite friendly. Great discussions and stories we had while shopping our choice of mattress. Very pleasant shopping time there for sure.

I have an awful experience. The mattress was so uncomfortable I literally couldn't sleep. Very hard…read moreto donate the mattress but I finally found the charity that would take it. This business will do nothing after you've paid. They tell customers did they write a positive review, they may win coverage of their entire balance. I took a $1,600 lost after 4 weeks of not being able to sleep. I got a fabulous mattress from raymore and flanigan.

We recently visited this location and Charles couldn't have been more helpful. We knew exactly what…read morewe wanted and he understood and wasn't pushy with add-ons (that's always appreciated). We'll certainly be back when we upgrade in the coming year(s).

Tamer was incredibly courteous, knowledgeable, professional, friendly, and easy to work with! He…read morehelped me with my 16 year old who has back pain and needed a better mattress. He was incredibly responsive even by text, and just the best!!

Bought a defective sofa. They did come to my home to look at . They offered to repair it but im not…read moresure if i want a repair . Will have to see what they offer. They are very expensive as to what to actually get. I think im going to tell them i want a new sofa instead of a repair .,. The manufacturer does not have good reviews . I should have checked before finalizing the purchase. my bad

Prices were too high, didn't find anyone to assist us with questions while we were there. They…read moredefinitely need to add a bit more structure and organization.

Wonderful experience....knowledgeable owner, terrific prices...ordered last evening and was…read moredelivered this evening!!

After 18 months of talking about buying a new mattress and not actually doing it because we weren't…read moresure where to go or what to buy, we decided to come here on the recommendation of two separate friends. It was an excellent shopping experience. We were done in about 20 minutes. The owner, Glenn, knows EVERYTHING about mattresses. We walked into the warehouse and he asked if we wanted to look around on our own or wanted some suggestions. We asked for suggestions. He zeroed us in on three models, had very detailed info on each. (His website also has a lot of great info.) Great prices. Next-day delivery plus removal of the old mattress. Also sells sheets, pillows, metal bed frames, and mattress covers. Since we were moving from a queen to a king, that was all really handy. Also, he works with manufacturers to get flippable mattresses, which are hard to find now. He said that one-sided mattresses are basically like buying half a mattress. People will go to him specifically for 2-siders. He says he doesn't advertise because he gets so many referrals. We were so impressed with him, we actually called the next day before the delivery and asked him to throw in a second mattress to replace one from another bedroom. I felt fine just buying it over the phone because he's that knowledgeable. He also gave us a bit of a discount for buying two. "I'm a long-term operation," he said several times. He wants customers for life. Mattress is good so far. A little firm but it takes a while to break them in. Also, as Glenn pointed out, a mattress can always be made softer with mattress toppers but it cannot be made firmer. Highly recommend!

We have been working with Mike for years. My wife and I wanted to find a non toxic approach to…read morewhere we spend 40% of our lives! My wife went into the shop and fell asleep on a floor model, SOLD! she is the princess with the pea also. Since then, Mike was able to provide our daughters with the right organic latex mattresses and bedding. Whenever we had a question or concern, Mike was responsive and helpful. We continued to buy from Mikes store even after we moved to NH. We needed to buy additional mattresses, bedding and bed frames for our guest apartment and extra bedroom. It went well as Mike knew us well and we were able to drop ship directly to us. We recently bought our four legged family members a couple of organic latex dog mattresses (4, 2 for in crate and 2 for use in family room) and we had a manufacturing issue with one of the washable covers. Mike went to bat for us and got us a replacement quickly, no hassles or cost! Stop in to the store and see for yourself and give into the nap!

If you're going to get organic products for your bedroom, this is the place to go. We stopped in…read moreto overhaul our bed and weren't disappointed. They've got a good selection of mattresses with different firmness levels. Price wise, things seem to be offered at the MSRP so there isn't a massive mark-up. As for the quality of the products, they only carry the good stuff. After sleeping on conventional mattresses for decades, moving to a quality mattress (Sleeptek) was an absolute revelation. Couple that with some quality pillows and new comforter we picked up too and our nights are totally different. Mike was extremely knowledgeable on the mattresses themselves and the types of products that are used with each brand. He wasn't pushy and made it a great buying experience. He treated us well and was very accommodating. All in all, we really couldn't have asked for more when we made our purchase and in the future if we need any additional organic items, we know where to turn.

The mattress I bought form Shovlin is the best mattress I've ever had. I also love the fact that I…read moresupported a local business!

We have been long time customers - multiple mattresses have been purchased over the years. Always…read moreexcellent service, great quality and easy delivery. Thanks - Lydia and Randy!

DO NOT BOTHER! We paid thousands of dollars for a mattress only to be EMAILED hours before it was…read moresupposed to arrive to say the bases would now be over a month late and the mattress was no longer available. We already scheduled our old mattresses to be removed, so we now have no bed. The email we got was not apologetic in the least, made it seem "unavoidable" and "unknowable." Needless to say, as a pregnant woman with no bed, we are enraged.

Do not buy a mattress from The Mattress Firm. I have been unable to return my mattresses and box…read moresprings for 3 weeks. I have had all the store personnel, a manager, her manager as well as the people they sent out "to pick up the mattresses" all tell me there is nothing they can do. Buyer beware.

Please be warned shopping at this store ! Bought a very expensive mattress and was told by Janeen…read moreI needed a special mattress cover, which cost $150. After returning home I decided the one I had was very similar. Same day went back to the store an hour later but Janeen refused to take it back, even though she could clearly see the package had not been opened. Very rude and unpleasant. Shop where customer service is good. When you buy something they are pushing to sell you they don't tell you it is a final sale. Same thing happened with friends who bought a mattress but were unhappy with the firmness, a week later Janeen refused to exchange it for a different one saying the store policy does not cover "comfort" exchanges. Any mattress store will give you at least 30 days. The good reviewers will realize this when down the road they experience a problem with their purchase.

Awesome customer service and quality. Mindy helped me find the perfect bed for my bachelor pad. She…read morewas very nice and seemed very knowledgeable about the product. Her tips for assembly came in quite handy as well. My new bed rocks! Thanks!