Just read the review from Bill M. And I have to respond that Greg was very attentive to our needs…read more We purchased custom built in shelves for our sitting room. Upon delivery there was a problem with the fit. Greg handled the situation in a very timely and professional manner and followed up with us afterwards.

I purchased some chairs for a new dining room table (purchased elsewhere), and I have to say, this…read moreplace is top notch. The store is located in a converted property, and the layout is a bit small and cramped. They have a nice selection of furniture in a variety of styles on premises, and more available in immediate inventory in their warehouse. My wife and I have a modern decor style, and the selection in the "modern" vein was a bit slim - but the special orders and catalogs help quite a bit if they don't have your taste on the floor. All that said, where this place shines is in service. It's very easy to order pretty much anything online, but often, you don't know what you're getting. The staff at Ebert knows their furniture. They know what's quality, what's not, and they can talk to you about a piece you haven't seen - and help you decide whether or not it works for you. I can't speak highly enough - expertise on large purchases is key, and these guys have it in spades. The chairs I ordered were not in stock, so after a few weeks, they arrived and were delivered. Notification of receipt and delivery were on the same day. The driver was friendly, on time, and helped get everything into the house. He even put felt pads on the bottom of each my chairs before he dropped them off. A great ending to an excellent sales cycle. Skip the big chains - Pottery Barn, et al. Ebert has the same styles, if not better quality, and actual knowledge of their merchandise. I'll definitely be back.

I ain't normally one to write a review, but don't waste your time with this place. Service is…read moreterrible, delivery guys ripped cable wire off my house. They sent no one out to fix it but instead had there delivery guys fix it. Cable still doesn't work and still haven't heard back from anyone. Also the couch two of the legs were off and the whole bottom of the couch is peeling. Spend the little extra money and go somewhere else. Because even being discount place isn't worth it.

I need to take a moment to give a shout-out to Bob's Furniture (specifically Maryanne, who works…read morethere). Backstory: I bought our couch there about 4 years ago. At the time, I debated about purchasing the extra protection/guarantee thing for $99 and then figured what the hell... I have a kid & cats. Welp. Got a hole in the couch, and it's been slowly getting beaten up - stains don't come out, that kind of thing. Another friend told me her partner, who's just bought a new place in NYC, got his couch - the same kind I have - at Bob's, but now it includes built-in shelves on either side and charging stations. Huh. So last week, I popped up to Bob's to check out the new couch. I wasn't thrilled about having to shell out $$ for a new couch, but when I talked to Maryanne, the salesperson, she said that the policy I bought might cover the cost to replace it. I was dubious but agreed it was worth the 10 minutes it took to file a claim. Lo and behold. Got an email from the claims dept. yesterday with a voucher for replacing my couch! The OG model I have isn't made anymore, but the upgrade is better anyway. Popped up to Bob's today. Ordered the new couch. Used the voucher -- free delivery, new protection plan included -- and it cost me a whole $47 out of pocket. Shout-out to Stephen for his help today & for assuring me that Maryanne would get the commission since she's responsible for suggesting I try the claims process in the first place. Moral of the story -- Bob's has decent furniture. Nothing's built to last anymore, unfortunately, but their policy -- if you purchase the protection plan for $99 -- is absolutely worth it. Definitely recommend them.

Never had an issue at this store. Love their selection. Staff is always very nice. Service is…read moregreat. I feel like I get great value for what I pay for. Thank you!

Why aren't we calling for help on the register? It's Memorial Day weekend you know you're going to…read morebe busy. There's 6 registers and only 1 open! What are we Walmart

Being from a place where everything is at sky rocket prices, I found this place quite reasonable…read more Quality of the furniture is pretty good even though it's not super expensive. Waste space n it's full of all sorts of furniture. Labelling of categories is missing but u can find things. There is some linen n home decor pieces for sale too. Wine racks n vintage dressers were also a highlight. They still use old computers so checkout could be a long wait at the counter. Another drawback is either pick up ur furniture or they deliver on fixed days of the week. Extra charge for delivery depends on how much worth stuff u buy. I wish I lived there then I would be able to furnish my 1 bedroom in $1200 max with all the necessities.

Horrible customer service. Horrible products. Knockoff cheaper then cheap crap. Save your money.read more

I have to publicly give a shout out to our favorite furniture store!…read more We've supported these folks for 14 years with multiple purchases including our bedroom set, mattresses, and all of our family room furniture (sofa, love seat, end table and coffee table). They have a beautiful in house selection at great sale prices and can order anything you may see at other stores. They will go above and beyond to price match or do better. We have contacted them about repairs and once a defective Lane sectional sofa and they went as far as to credit us for the full purchase price (after we used it for a full year!) which we gladly used to exchange it for a complete living room set (including a leather sofa). Seriously, just go there and ask for Steve or Art and tell them I sent you. Great guys who go out of their way to remember your name.

Great furniture and delivered on time. Love supporting a small business.read more

Poor quality ugly furniture not worth the visit. Seems the chain of stores close quickly after…read moreopening leaving you with a warranty it's not worth the paper it's written on.

TRUTH AND FACTS : REVIEWS ARE GOOD WHEN FAMILY, FRIENDS AND…read moreEMPLOYEES ARE NOT POSTING THEM TO MAKE THE BUSINESS LOOK MORE THAN WHAT IT IS.ANYONE THAT SEES MULTIPLE STORES CLOSING AND RELOCATING STEADILY SHOWS THERE'S SOMETHING NOT RIGHT AND YOU PAY FOR WHAT YOU GET SO BEWARE WHAT YOU ARE BUYING. REPORT, YOU WAS REPORTED TO THE BETTER BUSINESS BUREAU YELP GOOGLE AND ALL OF YOUR ALIAS NAMES AND EMPLOYEES. GOOGLE YOU SHOULD CONTACT ALL OF THESE STORES AND MATCH EMPLOYEES TO REVIEWS. MAYBE IF YOU ADDRESS THE ISSUE WITH YOUR EMPLOYEES STALKING MY DAUGHTER THIS MIGHT NOT HAVE HAPPENED POSTING REVIEW. I'M MAKING IT SO EVERYONE CAN SEE THE REAL BUSINESS YOU'RE RUNNING SELLING OVERPRICED GOODS THAT YOU CAN BUY ANYWHERE ELSE FOR CHEAPER. Decor Home Furniture reviews and complaints highlight issues with product quality, delivery delays, and poor customer service responses to problems. Some customers report furniture falling apart after a short time and being unable to get issues resolved, while others praise the helpfulness of individual staff members. The business has received complaints and is not a Better Business Bureau (BBB) accredited business. Common complaints Poor quality: Some customers report that furniture has fallen apart after a short period, with materials breaking or cushions separating. Delivery delays and damage: Orders have been delayed for months, and some products have arrived damaged. Poor customer service: Customers have reported difficulty getting responses to their complaints, especially when trying to resolve issues with damaged or defective products. Some have described a complete lack of communication after problems arose. Miscommunication: There have been instances of miscommunication regarding orders and promises made by staff. You want quality furniture go to stores that's been in business for a while and pay for what you expect to get and be satisfied. like Ashley raymore or even Bob's furniture. WOW! SEEING THIS- I DON'T FEEL SO BAD DIDN'T HAPPEN JUST TO ME.. Bought the same overly priced that Decor sells,same at"BOB'S which was far better quality for LESS,services far better and delivery awesome and warranty was far better than Decor offers.Always is dealing with chain stores. BEWARE buying from here.Want warped,cheap furniture that will fall apart shortly after look at previous reviews other stores closed down. BOBS/ASHLEY,EVEN RAYMORE,Very kid friendly as you look NOT stalked by employees. Giving treats,drinks to the little ones. Their sectional sofas amazing,awesome White glove protection from pets, besides being super comfortable, I would advise anyone. A co-worker today told me of a situation she occurred with this store she bought a tall extended dining room table ( mid section comes out)and she went back within 24 hours and totem a special situation came up that I need a lower table and I will keep the six chairs they said all sales are final to her and she was confused she didn't even get it yet but they can't do nothing to help her. This just shows the type business one is dealing with ensure not a store of any reputation being they keep shutting stores down. I went to Whitehall store to find out they closed down moved to Easton. I live in phoenixville and Easton was too far finding out that store is closing down too as well as the store in Bethlehem. this is all hearsay from what was told I would just say to investigate it yourself keep in mind what you're paying for might look a chocolate bar on the rapper inside you never know what to expect. just to let you know why I'm leaving a detailed review is because the owner cares less that his employees looks at kids walking around the store as if they were thieves stalking them, 12 and 14 years old what are they going to steal?

I love love this shop. Bethlehem apparently is known for the steel factory. This unique industrial…read morestore is adorned with so many beautiful items. A little on the pricey side buy you won't see any of these things anywhere else. The owner greeted us warmly and kindly. They have clothes and beautiful jewelry and things to put around your house. I loved the steel lights they were so beautiful. The jewelry was amazing. Most of the things in this shop are one of a kind and are made with the steel made in this town. Very steam punkish but they do have alot of refined pieces you know you can't live without. They also have a web site if you can't get there. I will definitely check that out. There's something for everyone great gift ideas also. Definitely worth a check in.

Simply wow.... a must stop if you love industrial or rare vintage blue collar pcs of history. I…read moreloved this store !! Wish we had one in Los

If I could give this location zero stars, I would…read more I love the quality of the furniture we purchased, but the overall buying experience was extremely disappointing. Our salesperson was pleasant and worked with us on pricing, but he set delivery expectations that ultimately were not realistic. Before making the purchase, I explained that another furniture store could deliver much sooner. Based on the delivery timeframe I was given, I chose to purchase from Raymour & Flanigan. Had I known it would take until June 12 to receive my complete order, I would have purchased elsewhere. I purchased my living room furniture on April 27 and was told I would receive a call on May 3 to schedule delivery. That call never came. From that point forward, I had to repeatedly contact the store because no one communicated with me proactively. Throughout the process, I was given conflicting information about what was in stock, what was delayed, and when I could expect delivery. I was repeatedly told the missing pieces would be available "next week," which is why I continued to wait instead of canceling my order. Then, without any prior notice from the store, I received a call from the delivery driver telling me he would be at my house in 10 minutes. I wasn't even aware a delivery had been scheduled, and only part of my order arrived. We had just moved into our new home and had family and friends coming over. Instead of enjoying the living room furniture we had purchased, we were using camping furniture because our order was still incomplete. As the weeks went on, I repeatedly requested that a Sales Manager contact me. I was assured multiple times that a manager would call. No one ever did. After numerous phone calls and text messages, I was still left chasing updates and trying to determine what pieces were actually available. I understand that supply chain delays happen. What I don't understand is why customers are given unrealistic delivery expectations, inconsistent information, and then left without communication when those expectations aren't met. Honest communication goes a long way. The furniture itself deserves five stars. Unfortunately, the customer service, communication, delivery coordination, and lack of management follow-through overshadowed the quality of the product. When customers spend thousands of dollars on furniture, they deserve accurate expectations, proactive communication, and management that stands behind the sale. Based on my experience, I cannot recommend the Raymour & Flanigan Whitehall location.

We had a friendly experience with the sales staff at Raymour & Flanigan, and we initially felt…read moreconfident that the higher prices reflected strong quality and support. Unfortunately, our experience after delivery hasn't matched those expectations. We purchased a kitchen island and a sectional couch. The finish on the kitchen island had to be redone within the first year, and now that it's out of warranty, the finish is bubbling again. For the sectional, the built‑in lamp stopped working. It took two weeks and three phone calls just to get a response from service, and once someone finally came out, they took a photo and told us it would be another six weeks to order the part. We were also surprised to learn that the cushions are "no longer covered," even though the lamp is--and despite having purchased the platinum protection plan specifically to ensure the cushions would be protected. We appreciate the friendly sales experience, but the follow‑up service and product durability have been disappointing, especially given the price point.

This store has some of the cutest and most unique decor I've seen in the Lehigh Valley. All of the…read moreemployees are so friendly and warm and they have a great discount program too. After making a purchase I even received a thoughtful note from the owner thanking me for making a purchase which was so kind. Definitely buy the candles they sell there ( the lemon and lavender smells amazing) they make your whole home smell great!

Just an incredible place! My wife and baby and i walked around for almost an hour, engrossed in the…read morecreativity and vintage/classic stylish store! We had to buy something.. i love vinyl, got a Crossley player, and walked out with a list of other things we loved but couldnt carry out :) .. Great store

So, the couch itself is comfy and sturdy; however, I ordered off a fabric sample in store. It came…read moremany shades lighter than the sample. When I inquired about it, I was told that it was just going to be lighter at home and I am apparently wrong about it being a different fabric. If I wanted I could bring in a cushion to compare it - a cushion from a couch that has no cushions. Everything is attached to the frame. If you order from them, I recommend only ordering a couch fabric that you can see on a couch in the store. In the photos - I ordered the fabric on the right, if it is the correct fabric then it is way more white than I possibly imagined. Anyways, I ended up with a bright white couch.

My husband and I visited various stores in search of new living room furniture. Lazy boy had a…read morelarge selection and we were between a set there and another in a larger furniture store. Our salesperson Nikki was genuinely kind, professional and patient. No pressure, understood our needs and worked with us to get the best possible price. We could not have gotten the same price online and her knowledge of their products helped us to make a decision. We're excited about our purchase and recommend our salesperson 100%!