Great mechanic. Dave has gone out of his way to do a great…read morejob every time! He goes the extra mile!

WE JUST RECEIVED A CALL FROM THE OWER WHO THREATENED TO DOX US IF WE DID NOT REMOVE THE A REVIEW WE…read morePOSTED ONLINE OUR experience with this business was unprofessional and unacceptable. THE BEHAVIOR BY THE OWNER WAS SO EXTREME I HAD TO PAY FOR ANOTHER TOW TRUCK TO TOW ME FROM HIS SHOP! When my vehicle was towed, I requested it be taken to a specific location. The owner refused and instead suggested an alternative--to use his shop--assuring me it would be a better and more affordable option because he was a local small business owner. I agreed based on that representation. Once there, the final charge was nearly double what was discussed. Additional fees were added without prior disclosure, and the taxes appeared to be calculated incorrectly. When we asked for clarification regarding the pricing, the owner's tone, demeanor, and behavior became unpleasant and aggressive. He insulted us by calling us names despite the fact that we were simply asking for an explanation of the charges. Transparency, accurate billing, and respectful communication are essential in this industry. Based on this experience, those standards were not met, and I would strongly advise others to proceed with caution when dealing with this business.

I was very impressed with the excellent service. The actual car repair was flawless, and the…read morefriendliness and follow-through from the staff was fantastic.

This place is a rip off. I stopped in due to the henge on my Ford Escape liftgate glass broke off…read moreas I was on my way to work. I stopped here to ask if they can repair this today and how much to replace it. I did not want to go the weekend with that just hanging down. They told me it would be just over $600.00, and stated that they cannot get the parts in until Tuesday due to the holiday and they can fix it then. I told them nevermind, and he said good luck because no one will be able to fix it today or over the weekend. I stopped off at another place, and they were able to get the part and had it fix the same day, and it only cost $200.00. Hmmmm, saving of $400.00.. I wanted to give them extra and they said no. I wonder how many others they ripped off and also ripped off the insurance company.

Bobby and the staff at Elm Street Trailers are awesome…read more Fantastic service and a welcoming attitude. Quality product at a reasonable price. Highly recommend them.

My experience was that David got me set up with the right trailer (in stock), got it registered and…read moreplated within an hour at a reasonable price. Caveat Emptor - paperwork fees, by law, are negotiable. UPDATE 9/23/24 Disappointedly, I'm not getting responses regarding a simple issue I'd like addressed related to my new trailer. I guess once the sale is completed.......

Full of excuses, rude, irresponsible. The moment you drive off the lot, they will avoid…read moreresponsibility. Note that in CT, depending on the final cost and age, small used-car dealerships are required to provide a warranty unless otherwise agreed to and stated on the paperwork. Have everything in writing... take every positive review with a grain of salt, whether on Yelp or elsewhere.

Took a several hour trip to see a car. Unfortunately it was misadvertised. Wrong year (advertised…read moreas 2015 but in fact it was 2014), hidden mechanical problems (cv axle) and because of snow i couldnt spot isolated rust pimples on the roof and one on the fender. Hard to negotiate. Seems like a one way transaction only.