Amazing. Amazing bedside manner. Incredible providers and support staff. Every single person I've encountered at this office has been friendly and kind, and gone above and beyond. They must be doing something right because everyone working there seems relaxed and happy. I went in about a month ago for a consult, and earlier today for oral surgery. I saw the same providers (surgeon, and who I'm assuming was an EFDA) both times. I am more anxious than the average bear when it comes to dental work and/or anticipated pain, so I thoroughly appreciated the feeling of security I got by seeing the same familiar faces when I went back in for my procedure. I was very nervous about the surgery/ anticipated subsequent pain, and started tearing up in the chair. I'm not proud of that, but it is what it is. Both Dr. Famiglio and his EFDA (I wish I could remember her name because she was really great) noticed, and reassured me there would be no pain during or after, then distracted me with funny stories while the anesthesia kicked in. Tonight I received a follow-up call from Dr. Famiglio himself to check in on how I'm doing/pain level, and to see if I have any questions. He encouraged me to call in if I have any questions. I was stunned at that added personal touch. I couldn't be more impressed with this office and everyone who works there. I would never willingly go anywhere else, and I highly recommend this office to anyone who needs oral surgery. read more

DO NOT GET YOUR DENTAL WORK DONE HERE! PLEASE!! I wish I would have read the reviews before getting my wisdom teeth removed from this office. Possibly the worst experience I have had ever!!! Karen hung up on me when I asked if I could talk to billing and refused to give me a straight answer to why they were charging me more money a year after my service!! They are very uncooperative when I asked them for proof to whether they are actually resubmitted my claim or not. Very dodgy with answering my question and EVERY SINGLE EMPLOYEE THERE HAD ATTITUDE!! VERY UNPROFESSIONAL!!!! NEVER GIVE THEM YOUR BUSINESS AND MONEY!!!! read more

Beware of Pricing! What we agreed to, what I paid for, what my insurance paid and then what I was billed were $100's of dollars different after the fact. And they checked my benefits and assured me I only had to pay $xxx. Total scam! $20 for an ice pack?!?! read more

I can't say enough great things about our experience! My twins had their wisdom teeth out on the same day so there were many questions both before and after surgery. Dr. Famiglio and his staff are absolutely wonderful, attentive and very patient. One of my children reacted negatively to an antibiotic and Dr. Famiglio called not once, but twice to check in which I thought was so kind. I highly recommend Dr. Famiglio and his staff as I believe they are the best around. read more

My 87 year old mother had an appt to have a tooth extracted. She rec'd a referral from her dentist for Brandywine Oral Surgery. My mother has a bridge that was connected to the tooth that needed to be extracted. No one mentioned who was going to "cut away" the bridge prior to scheduling the tooth extraction appt. My mom lives in Phoenixville and getting her to appointments that are out of town are difficult. When she arrived with X-rays of the infected tooth, she found out that DR. CHUN would not cut away the bridge and therefore, the infected tooth could not be extracted. The office then proceeded to bill my mother @$200 for time spent, entering in her medical information into the system and for an unnecessary X-ray. What about the time, suffering and stress my mother had to ensure? What did she get from that $200 visit? It doesn't seem quite fair to deem a doctors time more valuable than anyone else's. How is that measured? When my mother asked why they needed to take another X-ray, she was told the roots could not be seen on the X-ray. Ummm well that would be expected as the tooth had a root canal and would have been dead. Hello!?! Honestly, that just sounded like an excuse to cover a mistake rather than an educated answer. There was no personalized care found here just get 'em in and put em through the usual assembly line procedure whether its' needed or not. The overall experience was extremely disappointing and could have been avoided if someone cared enough to ask some upfront questions or took the time during the $200 appointment. My mother said the office was extremely busy which tells me there are too many patients to really provide the proper care one would expect. Keep in mind, Dental is not covered by Medicare so for most elderly it's out of pocket. Move on folks. You can do better for your hard earned money. read more

terrible experience. after my surgery I was left with ulcers and lacerations on my gums and cheeks that ended up becoming infected and the staff was negligent and unresponsive with my after procedure conplaints. WOULD NOT RECOMMEND!!! read more

When it was time for my daughter to get her wisdom teeth extracted, the only name recommended to me was Dr. Famiglia at Brandywine Oral Surgery. The consult was good, the procedure went well. I have no complaints about the procedure or the staff involved in that experience. The problems arose about a week after surgery. My daughter started to experience pain in one of her sockets in the upper jaw. We went in. The doctor looked in my daughter's mouth, told her she was "overreacting" and that it was healing well. Two days later there was pus draining from the socket. We took her to urgent care where she was put on a course of antibiotics. In 9 months, she has been on 6 courses of antibiotics for a sinus infection that just won't go away. Probably headed to an ENT next. After the second course of antibiotics was ordered, our primary recommended we call the oral surgeon to see if they were interested in seeing my daughter. The office stated that since the socket had healed, they no longer considered it their problem. So now it's my problem. Maybe if the doctor hadn't been so cavalier about my daughter's pain, we wouldn't still be dealing with this. read more

We saw Dr F for extractions years ago, and wisdom teeth recently. The staff is friendly and he is wonderful. She was having some bleeding on one side still later in the day and he took the time to call us that night, we explained what we were doing so far. He helped put our mind at ease and gave us solutions as well as letting us know we could call at any time. read more

I was referred via a wonderful dentist recently and tried to schedule an appointment. They directed me to a website where I filled out a few forms that took an hour or so. After not hearing back after a week, I called to follow up and had the most rude and inconsiderate interaction that I have ever experienced. They would not make an alteration to my forms due to a medication change, and argued with me about what they thought my medication regimen was as opposed to what I was actually telling them. They basically told me to screw off, go somewhere else, and hung up on me. When I immediately called back not understanding why such behavior was necessary, and hoped I could speak to someone rational and helpful? They doubled down and refused to allow me to speak to any of the doctors, hurled a few insults in my direction and hung up on me again. I have never encountered something like this, and this is my first negative yelp review. It was so strikingly poor I feel an obligation to tell the story for the greater good. read more

Highly Recommend Dr. Janet Chung and Dr. Peter Famiglio of Brandywine Oral Surgery. Dr. Janet Chung is absolutely fantastic. She is not only a great suregon and dentist but a personality that makes you feel comfortable and at ease. Dr. Chung has performed a few proceedures for me and each has been successful. Both Dr. Chung and her Staff are wonderful and empathetic with each patient. They take the time to listen to each patient and go to great lengths to ease any pain. Moreover, they are extremely professional, knowlegable on current technologies, methods, and proceedures and, the office staff is the best at handling insurance an billing questions. In my opinion they are best suited to deal with any development one would encounter. My children have gone to Brandywine Oral Surgery as have I and, I if I could give more stars that 5 for their practice I would. read more

Dr. Janet Chun is pushy, arrogant, impatient and dismissive, quick to deflect responsibility for her actions - "she's doing you a real favor by being your dentist". She rushed my extraction, even after I requested that we wait more than a total of 3-4 minutes for the painkillers to start working - she said that starting the extraction is how you get the painkillers to really 'soak in'. She does not even leave the room while the pain meds soak in - she waits there and counts down from 60. The extraction got infected within 1 week (during a weekend, so I had to go to an urgent care). Urgent care doctor took one look at the redness and pus and started me on Amoxycyclin and said to follow up with Dr. Chun. The antibiotics began working right away, removed the swelling and spreading redness around the extraction site, the pus went away - I saw Dr. Chun 24 hours later and she said "this was not infected, this is dry socket, there is no pus here" - which was 100% incorrect and a kneejerk reaction to someone suggesting something went wrong - Dr. Chun's arrogance and haste comes at the expense of her patients. If I had not gone to the minute clinic, I suspect Dr. Chun would have waited a week or more to start me on antibiotics which may have resulted in hospitalization. I AM NOT THE FIRST WITH THIS KIND OF REVIEW ABOUT DR. CHUN. read more

I will never EVER return to this practice. Both Dr. Chun and her assistant were beyond rude. They didn't listen to my concerns and cut me off more times than not. Dr. Chen didn't even look at me when I said goodbye. I read the care instructions after returning home and replaced the gauze six times in four hours for bleeding after a tooth extraction. As stated in instructions, I used a tea bag as a last resort l and called Dr. Chun's office. The assistant or Dr. Chun told me to come in immediately, which I did. The assistant chastised and bullied me for the fact that the bleeding had pretty much subsided and pretty much insinuated I was lying! I told the gauze was filled with blood before the new gauze applied on my way there. She told me I shouldn't have kept reapplying gauze as that would promote more bleeding. I told her it was in the instructions! Wow!!! read more

I had my wisdom teeth extracted here about a month ago and cannot recommend this practice enough. Wonderful & well educated staff all around. 11/10 experience. read more

I had insurance and staff member did not inform me that they do not participate with my insurance. Staff member told me your service is not covered by insurance. Staff member did not say we do not accept insurance, she told me your service is not covered by insurance. She completely scammed me. Very rude and unfriendly. read more

Dr Famiglio and his staff were very knowlegable. during the entire process I was treated very kindly. I was very nervous about getting an implant. All went well and I am very happy I choose the office after meeting with 2 other Doctors. read more

Dr. F and his nurses, ect were very friendly and I have nothing negative to say about my wisdom teeth extraction procedure itself. But....billing staff on the other hand were terrible. I was told that if I got anesthesia, it would be covered 100%. I even confirmed 3 x's before the procedure with multiple people who all said it was coveree. I did not need to have anesthesia for the procedure as my teeth were not impacted And would have been fine with a shot of novocain. Six months later I got a bill in the mail for $1200.00 and they said the anesthesia was not covered at all. I called with my concerns multiple times and no one ever returned my call. The office is too cheap to send a pre-authorization letter to confirm coverage because it cost money. I would not recommend Brandywine Oral Surgery as they seem to be money hungry. read more

Whoa - to read all these problems with the billing office after the fact!... I continued with this office because my mother used to live in that vicinity and moved in with her other daughter, me, out of state, after my sister passed away...likely from all the stressful problems of caregiving of which these people do not seem to recognize! If they had, they would have asked questions they know would be required for a 90 year old over the phone instead of "turning" the appointment "into" a consult and not letting us know! Then on top of it, they charged us for it. At least, I received a call a couple of days later about it unlike some of you, but the bill came after the rescheduled appointment in September. The "consult" was in July....so nearly 3 months later. Due to Covid, I wasn't permitted in, so my mother went along with the show...taking advantage of her as I see it. The conversation with billing this morning is validated by these reviews!! Watch out! I was told by billing that they can "turn" your appointment "into" a consult! It was to be a tooth extraction appointment, but due to their need of a stress test results (faxing to the cardiologist's office netted no information - he was doing rounds that day I later found out), they sent us home and rightly so. No problem with that, however, to not ask for this AHEAD of time when they know the kinds of questions to ask is highway robbery plus an unnecessary trip with tolls, gas, and time. They took every advantage. I also had problems with my mother's insurance as a rep there told us it could go under medical as copay only, but when she arrived they said they cannot accept that and charged 405.00, which they told us ahead of time. My bad, for not calling the office to relay that info and be assured it was so. Again, I did not drive her the day the tooth was extracted. She had recently had dental added to her plan. Now I am filling out forms with the insurance company for the wrong information given - or was it? We shall see. Advice for prospective patients after reading these reviews: ASK prices ahead of time and get it signed by billing in the office - wherever you go with medical practices or services! Advice for office: We understand Covid has been hard on business, but to take advantage is unethical. You may get people's money but you don't get my respect and neither those who've you not been transparent with. Restart a new billing enterprise to see more stars for you on reviews. You may need to hire someone to help you with this, but it will be worth it. You do't know how many customers you've lost by these reviews. Thank you all for giving your feedback as this is how we protect ourselves. read more

My experience was over zoom with Dr F. for a consultation regarding having teeth pulled for one of my children. After a 10 minute ZOOM call that left with me unsure of what anesthetic I would be comfortable with and the doctor questioning why I was unsure, I received a bill. I was billed initially $210 - and later a negotiated rate of $150 for an "initial visit" and an additional $35 for looking at x-rays - for a 10 minute zoom call. Yes, I understand we need to respect the doctor's time, but the rate was crazy for the length of the call over zoom, and I did not use this doctor's services in the end. No, I wouldn't recommend this practice. read more

Hands down the best dental experience of my life. Dr. Famiglio and his staff were wonderful. Then went out of their way to fit me in and make me feel comfortable. I would DEFINITELY recommend this practice to anyone looking to have oral surgery done. Thanks Dr. Famiglio! read more

6/29/21 Feedback regarding my 85-year-old mother-in-law to Brandywine Oral Surgery to extract seven teeth (crowns with severe decay underneath).  Her excellent, fantastic dentist referred her. During the consultation with Dr. Chun, she came across as curt and yelled the details and cost. My mother-in-law may be 85, but she is not deaf nor uneducated, she has her doctorate, and her son, who went with her, has his as well.  Dr. Chun stated that extracting seven teeth is not a problem and should take about an hour. She says she does this all the time. Day of the procedure 6/29/21,  Brandywine Oral Surgery office is still not letting anyone in the building except the patient.  So I called to let them know we were there for the appointment (after 5 minutes of being on hold, they answered ).  They explain that she would go in the front door, and when finished, they would call the driver (Me) to meet them on the right side of the building.  Our primary concern is to make sure my mother-in-law can get in and out without difficulty because she uses a walker, and it 88 degrees out and muggy. Plus, pulling this many teeth was stressing her out.   Positive: The procedure didn't take an hour, only 35 minutes. Negative: She was given 14 injections in the gums. Unfortunately, injections were painful.  Dr. Chun did not use any delicacy or means to make this step less painful.  All injections were done quickly and forced.   Dr. Chun started doing the extraction before the injections had numbed the sites.  Dr. Chun just stated she would start with the front because they numb first. So she started, and it was not even numb. During the procedure, Dr. Chun talked loudly with the assistant.  Dr. Chun never communicated with the patient during the procedure or shared the procedure's status or even when all the teeth were out.   Last, they didn't call for the driver to meet them on the right side of the building.  The assistant walked her out to the curb and left her in the heat.  They did not call the driver ahead and forgot to get the driver's number on checking in. While standing in the heat after the procedure, my mother-in-law found the phone number in her pocket book so the assistant could go back into the building to call.  The assistant stated I just thought I would see you.  I was two cars over waiting to be called. I NEVER left the location, I moved my car to parking spot closer to pick-up Last they just handed me my mother-in-law instructions and walked away before my mother-in-law was in the car.  She never checked with the patient or the driver if they had any questions. I am writing because I had an extraction about two years ago by Dr. Chun, and I just thought it was me, but after my mother-in-law's experience very similar, I thought I would share.  They forgot that they are not just doing a procedure, but working with real live people with feelings. read more

Went to Brandywine Oral Surgery and Dr Famiglio to have a temporary anchorage device (TAD) installed as part of my orthodontia treatment. While Dr Famiglio & his assistant Victoria were positive to work with, the overall experience with this practice was horrible. The device installed began to come loose within 2 weeks of installation and caused significant pain. They would ask you to come to the office, but then would tell you everything would be fine and to give it time. Within a week, it fell out, and thankfully I didnt swallow it. I went back to have it repositioned, and again, it began to come lose. Dr F was out when I needed to be seen again, so went to a satellite office to meet with Dr Chun. She instructed me that everything would be fine (eeven though I was in serious pain), and that there was nothing she could do. I proceeded to be yelled at by the nurses and office staff because I wasnt accepting that answer. They said they werent even sure why I was sent there because they knew in advance (and told others that scheduled me) that they couldnt help me. Overall the staff there is unprofessional, unempathetic, and unqualified to provide support to people having complications. I followed up about this situation for months with their staff afterwards (via Laura the office manager), who refused to do anything other than fire the person who was rude. She failed to return any calls, even though claims she did, and eventually hung up on me because she didnt want to deal with the situation. For a professional medical office, you can do SO much better. Avoid this place at all costs! read more

wisdom tooth extraction went horribly wrong. exposed nerve, extreme pain and they left a bone fragment in my daughter's jaw. went back multiple times and they couldn't figure out what was wrong. we ended up going elsewhere and paying $1200 to have their mistake fixed. they also don't respond to emails or phone calls. absolutely worst experience and they really don't care. read more

I would give 0 starts if possible. I was told exactly how much I would owe and I paid it. A few months later I get a bill for over $500??!! I attempted to contact billing with no success. This is robbery and I refuse to pay another cent to this Dr. Dr F and his staff were unkind and I felt rushed and unimportant. I would never recommend anyone to this so called "practice. " They are thieves. read more

Made a rush appointment because I was in pain and had to pay an additional $150 service fee that was not covered by insurance. Dr. Chun said she did not know what the source of the pain is and could not give me a definitive answer on who I should see. She said it was my choice that I requested a rush appointment, so I owed the fee. They were more interested in making sure they got paid than finding a solution to my pain. read more

I have my tooth 14 removed and implant in 2017 and and tooth 3 removed in 2020 and plan an implant in 2020. To be honest, I never doubt about the expertise and professional treatment by Dr. Peter Famiglio. You should trust to get the best treatment in this office. The low rating is simply about the staff and experiences and communication I had this year. My experience in 2017 was good. And you know things can change... maybe with Co-vid19 our life is also different. 1. When submitting EOB to my insurance company, they made mistake to put tooth 14 in my treatment 2020. Then insurance denied the service ( of course it is a wrong tooth, tooth 14 had been treated in 2017). Initially I was informed I was not covered. I had to call my HR benefit department and insurance company to find out this denial is due to wrong info submitted from this office. To this office, it is not a problem as they claim it will be corrected when submitting claim. Sorry it is a big deal. As a patient, without preapproval from insurance, your office told me the implant coverage is denied and I need to pay full price upfront otherwise I can't get treatment. How do you want your patient to be treated like this? I know I have 80% coverage on major service but you told me I do not, this is not only confusing but shows your office is not being professional. As a patient, I need spend my time after the surgery with you to get refund and spend extra time with insurance to take care of it if I simply what you told me. The staff works with insurance do not pay attention to detail and also speak in a very rude tone, to both me and insurance agent. Also, this office staff can also talk, talk and talk, believe me you don't have an opportunity to talk but only to listen. Dr Peter is also very talkative, he will not listen but to talk to show they are right. 2. I had back and forth discussions with them about cost, what is covered and what is not covered by insurance. In my last visit a few days ago, when I sit in the car waiting to be asked to come in to the office, I was told I have pending charges to be paid otherwise I can't see the doctor. For a person with good credit, if any expenses to be paid by me I will pay it, to ask to be paid is not a problem. The problem is the approach and attitude. They explain to you in a way that makes you feel guilty of not setting up my voice mail( by the way you can text me, email as well and honestly I didn't receive any call from them prior to my visit) and not paying them. As a matter of fact, in my follow up visit in May, I had a statement from them to show zero balance on my side. Small things can be big and big things can be small, it depends on how you handle it. Obviously this office needs to learn how to respect their customers, and not to treat them in the way I was treated. read more

BEWARE!!!!!!! Dr. Chun was great. The receptionist, I believe her name is Sasha, was unprofessional and plain out nasty. I had asked several questions and she replied with nasty attitude. After finding out the answer to my questions later online I could see that she has ZERO knowledge. Or she was lying to me..... Instead of talking to me in the manner in which she did, she could of just have gotten someone else to answer my questions. Then after paying she threw my credit card and receipt at me. Sasha was hollering at me from the window after I sat down. Both of my daughters who were with me also commented on how rude she was. Sasha has no self control. Both of my daughters will be needing to get their wisdom teeth out soon. My $$$$$ will go elsewhere This place was referred to me by my dentist. Brandywine oral took my insurance card info even though they don't accept my insurance plan. They set up appointment and make you pay in full before you go in to get work done. Scammers! This business is dishonest! Every medical facility that I ever had to go to always told me upfront whether or not they accept my insurance or not. read more

Dr F was great but the office staff has no clue what they are doing. Both of my sons had surgery over 7 months ago and we still never received any type of bill. The office manager is extremely rude and does not respond to any message or emails. They never informed me that our insurance was out of network. All we were told that we had to pay up front.(they let us know the night before that we would need to pay $1500) talked to a Karen at the office and was told that they never received my EOB from my insurance. I had them and sent them over three months ago. Still no bill, no call or email back. DO NOT GO TO THIS PLACE. It's a fraud read more

I had my wisdom teeth extracted a month ago and am still in pain/recovering. Overall, the staff was dismissive and uninformative, which makes me highly uncomfortable considering they are performing procedures inside of my body. First, nobody told me potential side effects of anesthesia while knowing that it was my first time receiving it. I also was not told that my tooth had been "heavily impacted" until I was incredibly swollen and writhing in pain. I was told my swelling would go down in 2-3 days... then 3-4 days... then 4-5... you get the memo. I was swollen for a week. I had dry sockets that they referred to as "delayed healing"- it wasn't until three weeks later when I called for a follow up that they admitted they were dry sockets. To see if I *really* had dry sockets when I came in to the office, the doctor literally pinched my open wound with tweezers. It was some of the most intense pain I've ever felt. I called earlier this week because it's been a month and I'm STILL not back to normal, and they said they wouldn't see me and to go find someone else. The receptionist is rude, dismissive, and patronizing. The doctors are overly confident and unconcerned, which led to a confusing and VERY LONG healing process. Awful awful place go somewhere else. read more

There was a lot wrong here, so I don't really know where to begin. The overall FYI people looking for an oral surgeon is... they expect YOU to know what procedures you need ahead of time, and expect you are ready to pay for it. They were all extremely rude. From the moment I arrived, Dr. Chun and the receptionist could be heard complaining about my insurance (which they accept- hence my dentist referred me here). It wasn't more than 30 seconds having Dr. Chun in the exam room with me where she started listing all the costs I was going to need to pay, because "obviously" none of these things (I needed my one remaining wisdom tooth out. I'm 27) would be covered by my dental insurance, and they don't accept my medical insurance. I mentioned I had no idea, given my dentist referred me, their office staff had my xrays and accepted my appointment knowing my insurance situation (I have great insurance by the way). Dr. Chun tried to say she was being "nice" by telling me how expensive treatment would be, without ever admitting their office was at fault for not telling me wisdom tooth extraction wasn't covered by dental, but medical, insurance, and made me out to be a complete idiot for thinking she would consider doing a procedure on me, without me paying out of pocket (and just so we know what we're talking about- she said a $400 X-ray was required, just to even start the conversation). I have a master's degree in healthcare administration... and I can say, Dr. Chun is trying to play the system. I called my health plan and asked if they would have paid for the procedures if the doctor called... and they said absolutely- Dr chun just wanted the cash. Also, the entire exton office smelled like that awful smell you get when you have a cavity done... so, if you like the smell of drilled teeth, and want to spend hundreds of dollars on preliminary tests that your insurance isn't going to pay for (because it isn't needed), this is the place for you to go. read more

There is so much I could write about here but let me just give plain facts. This business is not even worthy of one star. I have had so many billing issues and other problems with office staff over the last 1 1/2 years. They are not professional at all and lack organization skills. They are rude and don't respond to phone calls or emails about billing questions. I would not recommend my dog go here. Despite my disappointment with this place of business, Dr. Chun did a wonderful job in an emergency situation as a doctor. read more

I would recommend anyone who need any oral surgery to go to Dr. Famiglio at Brandywine Oral Surgery! He and his staff are super friendly and kind, easy to work with, provides information up front, and keeps you informed throughout the entire process. During the implant surgery, I was kept informed about what was going on, and included in the process. I was so thankful to be referred to Pete and his team. Thanks! read more

My surgery was for 02/21/19 11am. I have a severe Abscess so I have been in ALOT of pain. Took 2 wks to get my appt. I have dental phobia & they were aware. 5 teeth extracted & 2 bone grafts done. The morning of surgery, I rec'd a unk call w/VM at 7am saying that they had to cancel my appt, due to broken monitors. This scared me. They were aware of my bad experiences which gave me dental phobia. I cld office & left a mess. I rec'd a c/b & She had an attitude. I explained that I was confused & upset because of needing to take off. I had to fast,explained it was very inconvenient. She gave the story of how monitoring machines were not working & they just found out. I offered to go to Exton office. She said both sets of heart/pulse/oxygen monitors were not working. I said that honestly makes me nervous since Im already deathly afraid of the dentist. I said when can I reschedule. She said they would call me. 9:00am I receive a call from Dr Chun. She said she was calling back, she heard I was upset. I explained me & hubby took 2 days off work, using PTO, & my concern about broken monitors. She said Well thats why I am calling my patients personally. I am going to be "Real" with you. Staff lied. The truth is 2 staff members had family emer. One had a death & the others family member is dying. Not enough staff to cover pts being put to sleep. They cnld all appts for Thurs/Fri. Nothing can be done. I asked her why her staff lied. She said I don't know but thats why Im calling my patients. Normally a doctor does not call their patients directly so I should be appreciative. Well FYI..Dr Chun...Good doctors call their patients. Ive had plenty doctors call me. I was upset about staff lying & didn't know what to believe. I asked her how we could rectify this. She said next avail appt is Tue/Mar 5th. I told her it had to be towards end of the week due to work. Its a lot of work done, I answer calls all day. She said the first avail Thurs would not be for mos, they had an appt Wed March 20th. W/ a painful abscess I told her this was unacceptable. I already waited 2 weeks and to wait another mos was not okay. She said I could go to someone else then. This made me even more upset. I said we already had our consult & was billed for. Now to start all over. I asked if she could schedule me the following Thurs & bump someone else. She refused. I told her it was not fair I was bumped & they should push people ahead or figure something out. She said she's put me on a waitlist & if a cnl comes she'd call. I said that works. Then I hear a loud female voice screaming in the background "Who the "f" does this "B" think she is. Its a death. She doesn't need to come the "f" back here ever again. I said I heard what your staff member just said. This whole time I thought we were speaking in privacy. I was completely speechless. I said Dr. Chung "You allow your staff to speak to & about your patients like this and condone them lying? The lady was still yelling. I said I cannot believe how unprofessional your staff is. She said "I'll handle it after disc, I cannot do it while were on the phone" I still cannot believe this happened and how unprofessional this whole day was. Lying about my appt being canceled, then being cursed at by staff whike Dr Chun was on the phone. The fact that she was just pushing me to go elsewhere. I feel they should have somehow squeezed me in to make up for this whole situation. I already paid for my consult. Instead I now will have to start all over again and find a new place. It's not fair. None of this was my fault yet I was completely disrespected. After speaking with friends, I was informed that there are temp services that dental offices use for these type of emergencies and that they think both the office and Dr are lying about both reasons. I understand things happen and I am a very understanding person, however, I have never been so upset nor treated with such disrespect. I have no idea what the truth is and never will. The whole situation was unacceptable. Just cannot believe I was lied to about why my appt was cancelled, knowing that Im terrified of dental procedures. Then the Dr admitting the lying and condoning the staff's behavior. Now I feel like the laughing stock of this whole office. It is very embarrassing being treated this way. I am just in complete and utter disbelief. We disconnected with Me just saying this and no appt. Thanks for valuing your new patients!! They should refund my consult since it was billed to my insurance & should be offering to make things right. They pretty much screwed me over and left me out to dry to now deal w/ this on my own. I will be filing a complaint. Still in disbelief. read more

I don't care how amazing of a surgeon Dr. F is, the way he handles his office is incredibly unethical and quite obviously all about money and not the patient. We had used his office about 5 years ago for two of our children at that time with no issues (other than thinking he was rather expensive - but hey, we had insurance at the time, so it paid the bulk of it, and he came recommended as an oral surgeon when we didn't know anyone else). Since then, my husband has lost his job and we do not have any traditional insurance (considered self-pay). Our one daughter desperately needed her wisdom teeth out last year so I decided to start with Dr. F. When I called to schedule a consultation for my daughter in Oct 2020, I was told it would be via Zoom. That alone was irritating, given that every other dentist & oral surgeon my family has used was still seeing us in person. He is a medical practice after all - should know how to be seeing people in person with all the safety protocols they have in place. I thought, OK, it's just a consult, so we scheduled it. The day came, and we connected via Zoom and Dr. F literally spent 10 minutes with us. Very quick consult. I made it clear that we are self-pay and asked if there was any discount for families that are cash pay - he said no, but would see what he could do. I got a call the following week with the estimate for the surgery and it was over $5,000!! Mind you, this is for wisdom teeth removal, and three of my other children had already gone through this at not nearly that price (yes, this daughter had some extra wisdom teeth, but double the price??) I asked if there had been any discount given for self-pay, and they said yes (Woah - THAT price was WITH a discount??). I said I would get back to them. Mind you - never once did they tell me there was a charge for that Zoom call. I immediately called another oral surgery practice and they quickly scheduled me for an IN PERSON consultation. Same deal - told them I was self-pay and had no traditional insurance. We went to them, had the consult (which was excellent), immediately got told there was a $35 charge for consult (keep that in mind: IN PERSON only $35). I immediately got an estimate for $2,200 LESS than Dr. F for the exact same surgery. Obviously we chose the other Oral Surgeon & they were excellent! Fast forward to March 2021 and I received a billing statement in the mail from Brandywine Oral Surgery for $285 for that 10 minute Zoom call!! SERIOUSLY??? 10 minutes? The Oral Surgeon that we ended up using only charge $35 for an IN PERSON consultation. I called and left message for billing - and told them I had never been once told that there would be a cost for the Zoom consultation, and here it was 4 1/2 months later and I just get a bill now, and that was a ridiculous amount of money for a 10 minute video call. Not only that, but the statement listed me as 90-120 days LATE in payment. Crazy. I received a call back and they said that it was changed to $185. Wow! That's $1,110 per hour - for looking at a computer camera and talking for a few minutes. What a scam. At this point my husband called billing and spoke with someone asking if there was anything they could do & stated that we had never been told that there would be any charge & we weren't going to pay that much. Do you know what they did? They sent him a copy of one of the pages I signed w/ privacy stuff that says that I agree to pay any fees. What on earth? PATIENT BEWARE - so unethical. He told them we had never once verbally been told about any charges and they told him they had my signature on that page, that they would take us to court, they would NOT let it drop, and they would get our money! They promised they would call him back within a week, but he never received a call, and I got a voicemail on my home number asking if I could call them and give payment over the phone. Absolutely horrendous customer skills, and quite obviously doesn't care about people. Price gouging for their services is the lesson learned - so I'm warning others. KEEP LOOKING for another Oral Surgery place - there are other great ones out there who do not treat people this way; This is not the first time I have heard about this happening with this practice either. Shame on them. I will NEVER, ever recommend to anyone, and we have a lot of friends. read more

Just had my first tooth extraction and was handled very well by Dr Chun. I would recommend her and also the office staff were very supportive and courteous. read more

Never received that phone call by the Dr. Famiglio to discuss my side of the story. It's been a month. I guess both sides of the story DON'T matter, but we're so quick to point fingers at the patients. Still no call back after a year. Hmmm read more

My daughter is seven, she visited this office under consultation, and was scheduled for a procedure. We confirmed our appointment, my daughter fasted in anticipation of oral surgery, and we took off of school and work for the morning procedure. When we arrived we were informed of insurance changes and confusion. Ultimately they turned a child in pain away due to insurance issues, even though insurance approved consultation charges. The office manager was rude, and lacked the knowledge and concept of customer service and integrity. Do not make an appointment without yourself taking control of any insurance charges, or you and your children could be turned away at the last minute as well. read more

Had two Teeth extracted and two implants! Fantastic experience from start to end! Staff experienced and most helpful. I felt comfortable at every visit. I highly recommend for your extractions and implant work. read more

I had a wonderful experience with Dr. Famiglio and his staff from the first consultation to my last follow up visit. As an individual who has some extreme anxiety when it comes to surgery requiring anesthesia.... And dentist appointments in general I searched for a place that had good reviews - Brandywine oral surgery did not disappoint and truly lives up to the great reviews you have most likely already read. Dr. Famiglio and his team were patient and fantastic throughout the whole process. I even had some troubles during my healing process (which turned out to be insignificant) and they were resolved immediately - once being over a weekend. I was very impressed to say the least and am very glad that I chose this place to put my trust in, it truly was a home run. Highly recommended - I tell everyone I know in this area to go here. read more

I had an amazing experience. Dentist from long ago had done a really poor job and in the short of it, my tooth could not be saved. I am a big wimp about dental work. But this tooth extraction and implant placement was so quick and easy. Dr. F d Famiglio and his staff are amazing, kind, and compassionate. I wish they could be my regular dentist! read more

How many ways can you say money & greed, perhaps the following will enlighten.... I scheduled, pre-certified, completed all intake paper wk prior to my appointment. When I signed in I again addressed the issues of payment, as I knew my deductible had not been met to date & was told, "that can be taken care of then you leave." WELL I GUESS NOT..... After only conferring with the medical assistant, the front desk person came into the procedure room & informed me that ," if you want the procedures, before they can start, I will have to "HOLD" your credit card." No terms were offered, it was 100% then or nothing. I fault myself for not being an advocate for myself and walking out. While the surgical technique & results were adequate, I paid & never returned. I called to verify that the payment/procedure was submitted to my insurance carrier & was dismissively informed, "yes, we did it." To date my insurance carrier has been unable to verify that statement. I still await the pathology results which were to be mailed to me in a SASE I PROVIDED. Medicine is a business. I should have been offered terms &/or payment options far earlier. I would not recommend this practice. read more