The whole staff are wonderful to work with. I have had questions answered and have excellent care…read morefrom them. I just received bottom implants 11 days ago and have no pain. I had my top done a few years ago and they are great. I highly recommend going to this practice. I was always afraid of dentists till I came here. They have been very kind and caring.

Beyond frustrated. It took 6 months for the office to get a cost for a crown. Then after they put…read morethe temp cap on, i immediately had pain. The dentist Simeone, who start the process, couldn't see me so a different dentist there told me I need a root canal and they don't do them. I specifically asked Simeone as I had no pain prior, he said I wouldn't need one. Other issue: every time I go in they tell me I owe more money, I was just there a week ago. This place is so poorly run. Should have read the other reviews on crowns.

This is the most modern dental office I have been too. The front desk is super friendly; they have…read morea small drink station with coffee and water as you wait. As a new patient, I found it convenient to have my paperwork already completed online so that I didn't have to go 15 minutes early. The medical technology that they have are all very modern. The x-ray machine that covers 360 is very cool. The dentist is super friendly and efficient. She goes over the basics with you and be available for any questions. I loves my hygienist; cleaned my teeth like a boss. I walked out feeling like a transformed man in my mouth. I would recommend this place for anyone looking for a dentist if you're in Malvern.

Over a month ago, I fired my dentist…read more Long story. Basically I didn't like the way they treated me. I needed a crown, and they became very difficult to work with. So I set out to find a new place. Mind you I had a tooth that had just gone through a root canal, so time was of the essence. 1-800-DENTIST led me here. Since it is close to my work, I gave them a try. They got me in within a few days. Now, I could bore you with a lot of details, but I'll get to the point. The nature of my crown was fairly difficult, way in the back bottom molar. So difficult that in the end I made 4 visits here to get it right. Let's just say they got to know me really well the past month. Now, you may be saying to yourself, "Why would he give them 5 stars if they made him come back 4 times? Isn't that a bad thing?" You see, most people wouldn't consider that a positive experience. At my old dentist it wouldn't be. But there's a reason I am praising the Smile Exchange. I spent years in customer service. I was on the service side, and in quality control. I consider myself an expert on how it works. Smile Exchange treats you like a valued customer. They realize they are a service industry. Not every dental place does this. Along the way, Dr. Rolotti explained every reason why things were happening the way they were in great detail. I understood why there were problems, and what needed to be done. He gained my trust that way. Despite the complicated nature of my issue, he approached everything with tremendous attention to detail. But that's not all. You see, when a service industry has a situation where there's difficulty in the service even when they're trying their best to get it done, the most important thing they can show you as a customer is empathy. I truly felt that they honestly felt bad asking me to come back again when things didn't go as planned the first time. As a result, I felt like that even though my experience was complicated, that they were going to do everything possible to make it right. They did. In every sense of the word, they did it. They're worthy of your business. Everyone there treats you like a friend (say hi to Steve at the front desk for me). No, they won't make going to the dentist all sunshine and roses. All they'll do is serve you in the best possible manner they know how, and they'll make you smile along the way. In the end, that's the best customer service around.

Ill keep it short. I had some work that had started out simple enough but took a turn for the…read moreworst. In Dr Forts words thos shouldn't have happened. After my abutment teeth were broken during a bridge removal and already 1300$ in the hole he offered to give me snap in dentures at a cost of 27k because my teeth would no longer support a bridge. Downingtown dental studios and Dr Shah just finished my permanent implants for thousands less the Dr Forts quote for dentures and the experience was amazing. Dr Shah is the owner and single Dr that does the work. He doesn't overbook. The circumstances behind this were avoidable but im glad I found a provider that does what they say theyre going to do. Call Downingtown dental studios

Dr forte is terrific. My old dentist retired and a friend recommended Dr Fort. I like him even…read moremoles than my old doc a very smart guy and not selling hygienist is good as well if you need a dentist this guy is the best. John Battan

The staff are all wonderful. Dr. Alrez is fabulous, kind, gentle and then some... I've been seeing…read moreher for years.

I have used the Alrez dental services for many years. The team at the office are always pleasant…read moreand great everyone with a joyful smile. Dr Alrez and the team use the latest dental technology in their newly renovated office. the new office is very Convenient, plenty of parking spaces and had a ground floor easy access. Dr Alrez is very gentle yet performs amazing dental work. They provide a very comfortable dental environment that complements their professional dental services, highly recommended.

Dr Patel and her staff are the best when work needs to be done on the teeth. I was not in pain at…read moreall when I had some fillings added to my three teeth. The entire staff are warm and friendly. So thankful to have found Dr Patel!

I cannot say much about the care because I never got there. I called on Monday and was able to get…read moreappointment thru info from the Aetna Insurance website for 1:00 pm on Wednesday. On Tuesday I got a call asking if I could change the appoinment to 11:00 am and agreed. I arrived at the office at 10:45 AM because I knew there would be paperwork and I did not want to take more of their time from my appointment. I filled out the paperwork and took exception with them asking me to sign a form stating that they could use my personal info for advertising and marketing. Dr Patel came out and after a bit of back and forth said it would be OK if I did not sign it. Then I was taken back to a room where Stephani went over what would be done, First she would take Xrays, then she would do my cleaning and finally Dr patel would do an exam. The first part went great as Syephani was very bthorough and professional in doing the Xrays. Then Stepahani left and rather than doing my cleaning she returned with Dr Patel. Dr Patel then did a visual exam and started going over very detailed treatment plan options which I thought was professional and agreeable. Next they both left the offce and Stephani said she would return in a few minutes and do my cleaning. Well this is where it fell apart. after sitting in the chair for about 25 minutes I got in the exam room at 11:00 AM ande it was now 12:15, since no one was around I called out and asked if they forgot about me. Dr Patel finally came in the office and when I explained that I was sitting for about 25 minutes and no one seemed to care. She then told me that Stephani was getting the info for me treatment plan, I then told her that I felt I was disrespected and my cleaning was secondary to their getting info on my treatment plan. Dr Patel took exception to this and asked me to leave as she did not want to treat me. I tried to tell her that I had been there for over an hour for what I thought would be a cleaning , Xrays and exam. She then told me she did not like my attitude earlier in the office and she did not want to treat me. I then went to the front office and since they were not going to treat me if I could get the Xrays sent to another office. I was originally told that I would have to go thru my insurance as they were the ones paying for the Xrays. Then the office manager said the would email them to me.I gave them my Email address and left thew office. I then noticed I had been in the office for about 2 hours and no other patients were there or were in the waiting room. Then it made sence as to why they wanted me to change the time of my appointment as it does not seem to be a very busy practice.

Amazing care and outstanding customer service. The attention given by the staff is wonderful.read more

Excellent care! I felt like my initial visit was super thorough. From admins to dentist, everyone…read morewas clear with expectations, and very kind.

I've been going to this practice for over 20 years. For a long time, I often sought second opinions…read morebecause Dr. Sullivan and Dr. Pavel frequently recommended crowns that turned out not to be necessary. During one visit, my tongue was pinched while anesthesia was administered, leaving it numb for six months -- they had used too much. On another occasion, Dr. Pavel damaged the base of one of my teeth, and I had to see a specialist to repair it. After that, I decided to come here only for cleanings, which were always excellent, but I stopped following their treatment recommendations. The new doctor Dr. Divya, however, is completely different. She only recommends procedures that are truly needed, and her advice has always matched what my second-opinion dentist says. I recently had a crown replaced and had a much better experience -- the result looks natural and not metallic like the ones I got before. I highly recommend this new doctor; she is by far much better than the previous ones.

Went to this dental practice for years when it was owned by Sullivan dental before he & his staff…read moreretired. I went with the new owner, Radiance, & she took x-rays, then saying I needed 5 fillings! Never in my life did I ever have 5 cavities at once. I questioned what & where the cavities were. Turned out 1 was a "rough area" on my tooth that could possibly turn into a cavity & the 2nd was an area between my teeth that would "benefit" having a filling?!! I said I was not going to pay for 2 extra unneeded fillings, so she filled the three. Seemed like a money grab to me & not ethical. I'm looking for a new dental practice.

Dr. Reardon saw a shadow on my x-ray that she didn't like. After getting an ultrasound it turned…read moreout I had a blockage in my carotid artery that was about to enter my skull. 1.5 cm x 1cm. After surgery to remove the blockage my surgeon said I was very lucky. Thank you Dr Reardon I truly believe you saved my life or at least saved me from a stroke!

The dentists here are awesome! They all have fun personalities and will do anything for their…read morepatients. They are super accommodating and will always address your concerns. I came here after a bad experience at another dentist and could not be happier.