After my original review, Sweta Shah-Saini, the dentist I saw, left me an angry and intimidating…read morevoicemail and followed it up with an email, so I am changing my review to facts that I can absolutely back up in court if needed. I spoke to the police after receiving the voicemail in which Shah-Saini was ordering me to take down the review and they assured me that it was my right to leave an honest review. I believed that my insurance was billed for a test that wasn't performed and wrote to the dentist's office to gain some clarification in the form of doctor notes, but never received any. I want to share my experience honestly to help others make informed decisions. I have some general tips which I believe might be good practice especially because it is difficult to prove when the dentist violates these, but please use your own judgment: 1) Get it in writing in the form of an email or something similar who your appointment is with, else if you make a phone appointment and/or the details are on the dentist's portal, you may not be able to prove it if they change your appointment to a different dentist. 2) Ask as many questions as you need, and if the dentist gets exasperated, maybe consider going to a different practice. 3) If the dentist tries to make you feel bad for not having a major procedure before, maybe reconsider if they are the best fit for you. 4) If the staff seems unprofessional and/or disrespectful, it is your right to go to a different dentist. 5) See if your dentist is willing to give you a summary of your visit, and check your EOBs from your insurance. 6) If your online portal doesn't show any records of your visit, it may be a cause of concern. Use your own judgment. 7) A dentist trying to make you see another dentist in the practice after already seeing you, may be concerning. Use your own judgment.

Dr. Sweta Shah-Saini and her entire team are awesome, courteous and patient! Did a fantastic job…read moreon my root canal. plus the music is always good in the office.

I had to have a root canal on short notice and they were able to schedule me quickly for a…read moreconsultation visit and the procedure the next day. Dental appointments are never fun but the staff was very professional and made me feel well taken care of. Highly recommend. Teresa Doggett

This was my first time getting a root canal so I was very nervous. The staff was very warm and…read morewelcoming from the start. Dr Azadi explained the procedure and made sure I was comfortable with proceeding, putting my mind at ease. I was in and out in about an hour and experienced no discomfort.

Great doctors. Saw Dr. Terry for a root canal many years ago, and though having one done not a fun…read moreexperience by any means, Dr. Terry made the process smooth and quick. Would highly recommend this office.

Hello, I was in…read moreyesterday (2/7/19) for a root canal with Dr. Silberg. No one looks forward to a root canal, but I can honestly say after my experience, I would not hesitate to come back to your office without reservation. I know your office performs hundreds, if not thousands of root canals a year, but I was made to feel as if my experience was the most important one. Specifically, the way Dr. Silberg took the time to explain what was happening step by step and took the time to answer any questions I had. I am also happy to report I am pain free today! Thank you, and I WILL be telling everyone I know where to go based on my treatment. Sincerely, Geoff Ball

I've had absolute nightmare situations with 2 other practices in the area Chester County Dental…read moreArts and West Chester Dental Arts. I found Dr Shah back in January. Nervous and very apprehensive I met with him. In 10 minutes I realized this was my guy. Honest forthright no sales pitch. We completed my Lower implants yesterday Friday the 6th. 6hrs start to finish just like he said. Everything exactly as Dr Shah had stated it would be. Thank you Dr Shah and staff for an amazing experience.

Amazing pain free complete dental work. I highly recommend Dr. Shah for the best in house dental…read moreneeds from simple cleaning to (yes pain free) root canal and cosmetic dentistry. He and his staff are easy to work with and very helpful.

I Can only say great things about this team of professionals. From scheduling the call to the root…read morecanal performed by Dr. Yang, it deserves 5 stars. Amazing experience! We need more professionals like them. So caring, high quality and great attitude! I can't believe I am looking forward for my next appointment!

Dr. Sam Kratchman is the G.O.A.T. of Endodontics. The office is very clean. Staff is very…read moreProfessional. They are very knowledgeable. I always Feel very Comfortable when I'm here. He explains everything to me about the procedure. I have known about this practice for over 23 years. I also worked for a dentist who would refer to this practice for root canals.

Up front, let me simply say, West Chester Dental Arts is the absolute best for any kind of dental…read morework whether routine or complex. The amazingly skilled and congenial Dr. Fort plus his team of talented professionals (like gum specialist Stephanie or hygienist Shannon) can do it all -- pleasantly and expertly. You can readily tell that the entire WCDA team like each other and their work as they smile and display gentle senses of humor which make even anxious patients smile. Moreover, you won't be sent to other dental offices for complex procedures like I've experienced with other dentists. As a senior citizen with various dental problems over the years, I've had decades of experiences. These experiences have varied widely at dental offices literally around the U.S. and even a few outside the U.S. plus one on a U.S. Navy aircraft carrier where I served for a couple of years. Some dentists were good but their support team had weaknesses like an unpleasant receptionist or untalented hygienist; other times, the weak point of the practice was actually the dentist who didn't have much ability so he or she had to re-direct you to other dental offices for any procedure that was complex. It's a whole new dental world at West Chester Dental Arts where I've found everyone to be friendly, gracious and talented expert professionals in all their team roles. Recently I needed a dental implant to replace a missing tooth and was apprehensive about the process as I had heard some concerning stories from friends about the process based on their experiences with other dentists. But, everything went totally smoothly for me with highly skillful Dr. Fort and his support team. I experienced virtually no pain at any time from start to finish during the several month process and the implant fits so perfectly that it feels and looks just like another one of my natural teeth that has been in my mouth for years. The superior talents and pleasant attitudes of Dr. Fort and his talented team have given me great comfort about any dental work I may need in the future. BTY, Dr. Fort is the first dentist I've ever overheard say that he truly enjoys his work and appreciates his patients. That comment alone was enough to make me know that I had finally found my dentist for the rest of my life!

They have been a lifesaver. I'm so happy I've found such caring and helpful group. My super fear…read moreof going to the dentist left me with a lot of work to be done and I was scared out of my mind. The sedation options made it, finally, doable. Dr. Fort and Ms. Hafida were so understanding and made me feel more comfortable than I thought possible. The entire staff have gone above and beyond.

Do not fear a root canal if Dr. Lee is your Doctor. It will be easier than any dental procedure…read moreyou've endured before. With his expertise, the technology, and his bedside manner and the bedside manner of his staff, you won't even know you've had the procedure. (Exaggerating, but! really! they are that good!) Don't let "your dentist" do a root canal. Go to the experts. There is reason other people do. It's negligibly more expensive, so much easier and faster! Dr. Lee is the best. I think he "walks on water!" Seriously! You will not be disappointed!

I went to Dr. Lauren Belous for a third consultation. That's how paranoid I was about getting an…read moreapicoectomy. I was searching for the right person for this procedure. Not only is she personable, she is thorough in her explanations, and realistic with setting expectations. I appreciated her candor, and knew that I was in great hands. From the initial consult, to procedure, to post-op, everything was seamless. Dr. Lauren Belous and her team are excellent!

Dr. Belous was wonderful in treating me for my root canal. She was gentle and patient with all of…read moremy concerns and questions. I felt comfortable and at ease the entire procedure. I would recommend her care to anyone. -Linda

Yesterday I had a root canal Done by Dr Pace. I feared the…read moreprocedure because the last root canal had me in a fetal position for 2 days in pain. Dr pace did the root canal and it was done quickly and absolutely no pain or discomfort. Dr Pace is amazing!! I no longer fear getting a root canal and if you need one I would highly recommend Dr Pace.

I cant say enough good things about Dr Pace. Had a route canal done about a year ago and never…read morefelt any pain at all. Office experience was great.