Alesha Stephens has always been very helpful and knowledgeable her help is always appreciate.read more

Outstanding customer service representative "Mandi". She answered all of my questions throughly and…read morecompletely so that I understood my issue. THANK YOU so much for your help. SINCERELY, a very happy customer

Kathy Potts is the best!…read more I can't say enough how pleased I've been whenever working with Anderson and particularly Kathy. I always felt like I was getting the right kind of coverage for my lifestyle at a solid rate. And whenever there was some administrative technicality that I had a question about (having moved back and forth from California), Kathy was extremely helpful. If you are looking for insurance, make sure to give Anderson Insurance Agency a call.

I have spent years calling insurance companies to compare rates and came across Kyle Fields at the…read moreAnderson Insurance Agency in Jackson. Thank you for helping me review all the car insurances! I'm done calling all the insurance companies when I can let you do that for me! An absolute pleasure to work with everyone in the office.

Barker Weber has been a joy to work with for many years. My needs have always been on the top of…read moretheir list, I have had nothing but exceptional service from all their agents, no matter how big or small. Thank you Barker Weber, I recommend you to all my friends and business associates!

While everything started out good they have really been dropping the ball lately…read more My car insurance was going up 70 dollars a month and my agent never contacted me or looked for better rates like he promised he would do regularly to ensureI always got the best rate. I found out he is on a week long vacation. I called in and spoke to someone there after having to call in multiple times. These people like just shooting people to voice mail and do not seem to care you have a job and you are trying to do this on your lunch. Finally got someone and they promised they would get back with me the next day with insurance quotes. Kind of important because my insurance policy would be renewing in less than a week at the new 300 dollar a month price. Well they never did. Called when they opened the day after he was suppose to contact me back. I explained my situation to the receptionist and that I had to speak to someone this morning to get it resolved. She transferred me to someones voice mail. I called back and got the same girl who again didn't seem to care I had to get this taken care of, she was very huffy and rude and once again transferred me to someones voice mail. Reasonably upset I called back a third time. Finally I got Ashley who placed me on hold until she got the manager. The manager was mad at me and lectured me for being short with her people when it was not their fault. I explained my situation to her and also explained that the first receptionist I reached twice kept transferring me to peoples voice mails when I needed to speak to someone this morning to get this fix and I also explained it was not my fault. She basically asked me what I expected because they had just opened and she could not help me now but would have to get back with me. She also said there just may not be another insurance rate lower for me. Just excuses when Barker Weber people dropped the ball multiple times through this entire process and then want to act like I am the bad guy for being upset at their continued incompetence. I have already been looking for my own car insurance and found 2 quotes of less than 200 a month where their best quote was only 220 a month last time. It seems they have no sense of customer service or making customers happy. While I may have been short with the people I spoke to I never cussed or yelled at anyone. I was just very forceful and told them exactly what was happening and what had to happen to resolve the situation Something their office manager that morning was to incompetent to handle

I grew up in Jackson, and when I moved back to Michigan, I found that the best prices that I could…read morefind were found by going directly to the national chains, but by going back to a local business that I grew up with. I live in Detroit, where insurance doesn't come cheap. They beat the premiums for auto insurance I was being offered by the national chains by 50%, and so I went to them when I insured the first home that I purchased. There was an incident where the policy was originally written for the value of the mortgage, and the underwriter attempted to up the coverage to the replacement value. Now, please understand about my home, is that never, would I ever, attempt to rebuild a 4,000 square foot Colonial with seven bedrooms. We went back and forth for a while until Ric Walton, the firm's chairman, stepped in and made good on the original policy, saving me from paying substantially more than we had initially agreed upon. I'm not sure how they did it, but this is an example of a local firm with whom you can have the utmost confidence in doing business. They stick to their word, and they truly put customers first. Many thanks to Mike Zimmerman and Ric Walton.

I've I've gone to Walton Group for over (30) years. I've always had a great experience…read more.... That's why I'm bothered by my experience last week with one of the FRONT DESK WOMAN. I had called requesting my insurance rep. I said hello & asked for who takes care of my insurance. I wasn't sure because they change often. Rather than the girl saying, I'll check and be right back - - -SHE WENT SILENT while she checked. I did not know she was checking.....After a bit of silence, I said ""HELLO, are you their""...... Well GOOD LORD, you would have thought the world ended......Her response was nasty, condescending, rude & totally uncalled for......She barked "" yes I'm here, I can only do things so fast.....OMG- - -Sooooo nasty !!!!! I get people have bad days, we all do but this was 9:00 am.....What a way for her to start her day..... How unfortunate this person is the first person you see when entering this business or hear when calling the Insurance Group.....Hope her issues get better!

We've had all of our policies - autos, rv, home, umbrella, - handled by David Giesen's State Farm…read moreAgency for several years now. what i most appreciate about them is how they go out of their way to respond to our questions and handle our needs. we're both retired and on medicare so we don't need additional PIP coverage. state law requires that agencies certify personal/medicare medical coverage before they allow an insuree to opt-out of the costly additional PIP coverage. a prior agency required that we sign each individual form and resubit proof of coverage each and every time. the Giesen Agency allows me to supmit proof online and even has an online system for certification. David and his staff, particularly Sarah Hertzfeld, have also always made themselves immediately available when we've questioned some of the boiler-plate information included in our policies the outstanding professionalist and customer service provided by David Giesen's State Farm agency are MUCH appreciated and highly recommended!

DO NOT USE THIS STATE FARM AGENT OR HIS OFFICE!!!! Very unprofessional and rude. Argumentative and…read morenot receptive to customer complaints and concerns. Will never use state farm or recommend to a friend if this agent is any representation of state farm as a company.