Great customer service! And the best car insurance company I've ever had! Everyone should contact…read morestate farm and even spooner today if you need am insurance policy! Highly recommended!

They go above and beyond to help you & explain things. Great people. Quick responses to questions…read more Would recommend to everyone.

I spent a substantial amount of time on the phone with Dan today changing my homeowners and auto…read moreinsurance to State Farm. He was very patient,thorough and best of all saved me money. Highly recommend Dan!

Thanks Dan Leslie for working so hard at getting us the best coverage at the best rates! Appreciate…read moreall the time you spent going over all our questions. I'm sure we will be with State Farm a long time!

We've had all of our policies - autos, rv, home, umbrella, - handled by David Giesen's State Farm…read moreAgency for several years now. what i most appreciate about them is how they go out of their way to respond to our questions and handle our needs. we're both retired and on medicare so we don't need additional PIP coverage. state law requires that agencies certify personal/medicare medical coverage before they allow an insuree to opt-out of the costly additional PIP coverage. a prior agency required that we sign each individual form and resubit proof of coverage each and every time. the Giesen Agency allows me to supmit proof online and even has an online system for certification. David and his staff, particularly Sarah Hertzfeld, have also always made themselves immediately available when we've questioned some of the boiler-plate information included in our policies the outstanding professionalist and customer service provided by David Giesen's State Farm agency are MUCH appreciated and highly recommended!

DO NOT USE THIS STATE FARM AGENT OR HIS OFFICE!!!! Very unprofessional and rude. Argumentative and…read morenot receptive to customer complaints and concerns. Will never use state farm or recommend to a friend if this agent is any representation of state farm as a company.

Asked for an updated quote while looking for a new car and they called me back within 5 minutes…read more This is why I like dealing with local places that have good customer service.

Their customer service is horrible! I called to get insurance quotes. Apparently my 2 cars were not…read moreenough business for them. I sent my info to Kelly for a quote. She never got back to me. When I finally contacted her to let her no that I was no longer interested in their company, she replied with "I texted u my prices yesterday". Are u kidding me? U texted me prices? First, I never got that text. Second, I think if u r trying to get someones business u go over and above and actually speak to them. My thinking is, if your lack of costumer service is what I have experienced so far, I can't imagine what it would be if I needed to make a claim! I want a company who wants my business and cares about me. This is not the place.

I grew up in Jackson, and when I moved back to Michigan, I found that the best prices that I could…read morefind were found by going directly to the national chains, but by going back to a local business that I grew up with. I live in Detroit, where insurance doesn't come cheap. They beat the premiums for auto insurance I was being offered by the national chains by 50%, and so I went to them when I insured the first home that I purchased. There was an incident where the policy was originally written for the value of the mortgage, and the underwriter attempted to up the coverage to the replacement value. Now, please understand about my home, is that never, would I ever, attempt to rebuild a 4,000 square foot Colonial with seven bedrooms. We went back and forth for a while until Ric Walton, the firm's chairman, stepped in and made good on the original policy, saving me from paying substantially more than we had initially agreed upon. I'm not sure how they did it, but this is an example of a local firm with whom you can have the utmost confidence in doing business. They stick to their word, and they truly put customers first. Many thanks to Mike Zimmerman and Ric Walton.

I've I've gone to Walton Group for over (30) years. I've always had a great experience…read more.... That's why I'm bothered by my experience last week with one of the FRONT DESK WOMAN. I had called requesting my insurance rep. I said hello & asked for who takes care of my insurance. I wasn't sure because they change often. Rather than the girl saying, I'll check and be right back - - -SHE WENT SILENT while she checked. I did not know she was checking.....After a bit of silence, I said ""HELLO, are you their""...... Well GOOD LORD, you would have thought the world ended......Her response was nasty, condescending, rude & totally uncalled for......She barked "" yes I'm here, I can only do things so fast.....OMG- - -Sooooo nasty !!!!! I get people have bad days, we all do but this was 9:00 am.....What a way for her to start her day..... How unfortunate this person is the first person you see when entering this business or hear when calling the Insurance Group.....Hope her issues get better!

The agent we met with - Ashley, was very nice and extremely helpful in a situation where my husband…read moreand I were having difficulties working with other insurance companies!

Great Agency. Had to file a claim about 4 years ago, everything went great. My car was fixed, no…read morehassles at all. They really care about you.