I've purchased several RVs over the years. Most were positive experiences. My experience with Pikes…read morePeak was not. Pre-purchase pricing negotiations didn't go well for me. They held their ground and knew that they had the upper hand since they had the model I was looking for, and I could not find one locally. I get that. I'm from MN and they are in CO. Buying sight unseen was difficult and stressful. I asked for a walk around video and never got one, only pictures. I wanted to have the truck camper delivered since we had an elderly dog that could not make the trip. Delivery was expensive. We agreed on a price and somehow that price went up during final invoice time. I was told the camper would be delivered on Wednesday March 11. I got a call Tuesday March 10 and was told the camper was going to arrive "early afternoon that day". I took the afternoon off work to be home when it arrived. Later that morning I was given an updated ETA of 7:30PM. Shortly after 9PM, no camper and no word from them so I reached out. I was told that the driver was "in northern Iowa and would be there in 45 minutes". I waited 1 hour and nothing, so I called again. I was told that they were a half hour away, another lie. It was almost 11PM when they finally arrived. I took delivery of a $40K camper at 11PM at night in the dark of Winter. I paid a premium price for the deliver "service".... After the next morning inspection, all looked good. I did notice that one of the dust caps was missing on one of the four electric jacks. Not a big deal, but I'm an engineer and the manufacturer of the electric jacks supplies them with dust caps for a reason. So, I went on the manufacturers web site to order a replacement. The price of one of the little dust caps was $25 including shipping. I thought before I ordered one, I will ask Pikes Peak if they have a spare. I reached out to them about the single missing cap and was told "all of our Adventurer campers on site don't have any caps, but I do have a spare set that I can send you". I thought that was an odd thing to say. So, I checked the pictures on their web site of other Adventurer campers on the lot and, sure enough, all the pictures showed the dust caps in place on the jacks. That was just weird. Two weeks later, no dust caps arrived so I reached out and was told that they were sent standard mail. No tracking and never arrived. That was weird, too. I was told that they would send another set. I'm not going to hold my breath for those to arrive.... All in all, there were a few other odd stories I could add but you get the picture. I cannot recommend this dealership and won't be going back to them in the future.

Out of state new customer!…read more Everyone here was great! They did not SELL me, they INFORMED about options and EDUCATED a new buyer with numerous texts, calls and follow up. I bought a new NOBO 20.3 and could not be happier with the experience. From sales, to tech, to the front counter, the entire staff was accommodating and respectful of my time. I highly recommend Pikes Peak RV over any dealer that wants to sell you something off their lot. IT WAS WORTH BUYING OUT OF STATE AND DELIVERING TO OUR DRIVEWAY.

I honestly do not know if I have ever had a better customer experience in my 63 years…read more I worked in the hospitality industry for many years, and I have always believed in treating people with dignity and respect, no matter what side of the desk you are on or what industry you are in. That is exactly what I experienced with The RV Smith. My situation started with several calls around town, trying to find someone who could help me in a pinch and replace the A/C unit on my Jayco Jay Feather, which I just so happened to destroy while going through a do-it-yourself car wash. Long story short, I was distracted and went to the closer car wash instead of the one I normally use to wash my camper. Yada yada yada... I'm a dumbass. As soon as I got home, I started researching businesses that might be able to get the repair done quickly. Since it was a Sunday, I knew all I could really do was research my options and start making calls Monday morning. In all fairness, I knew it was a stretch to find someone who could turn it around right away. Most of the places I called chuckled when I explained the timeline I was hoping for. Several were booked for the rest of the summer and said they could not help me until I was ready to winterize the unit. When I called The RV Smith, Clint answered the phone. From the very beginning, I was met with professionalism, kindness, and genuine concern -- without judgment. Clint asked specific questions about the unit so he could understand my options. Instead of simply telling me they were booked out, he asked if I could swing by so they could get eyes on it and make sure the damage was not worse than I thought. The next morning, I was there before they opened at 8:00 a.m. Clint was already outside helping another customer, then directed me where to park so someone could take a look at it. It was not even 8:00 yet, and another gentleman told me to talk with Clint because he would help me find the best A/C unit for the size of my camper. Clint greeted me, looked things over, and said it appeared to be pretty straightforward. He gave me several options, including units similar to what I had before and a few newer models that were more efficient and much quieter for only a few hundred dollars more. After doing my own research, I had already made up my mind on what I thought I wanted, and it just so happened to be the same unit Clint recommended. He told me I could either leave the camper there until they fixed it, or I could take it camping that weekend and drop it off the following Monday. Since we already had plans, we decided to camp and make do with a portable A/C unit for the weekend. I dropped the camper off the next Monday, and two days later I received a call that it was ready to pick up. What I did not mention is that I also asked if they could provide an estimate for some body damage caused by Big O Tires when they replaced my old tires, and also check why the water heater was not working. They took care of all of that as well and documented everything clearly. I would recommend The RV Smith to anyone with RV issues. If you want to see what real customer service looks like, look no further. I could not recommend them enough.

Excellent experience! Great service from the quote to the completed work. Work was completed 2…read moredays before promised date- completely unheard of in the RV repair industry. They upgraded my suspension- Colton provided recommendations that improved the upgrade. I will definitely take my RV back there for service!

Race and Chris are awesome! Race went above and beyond. Was buying from out of town so I wanted to…read morevideo of the undercarriage the roof tire DOT dates complete walk around video. He FaceTime me. He did everything I asked. I flew in and the coach was exactly as he stated it was. They took us to dinner, picked us up at the airport. First class service highly recommend.

I've never dealt with ANY business that has lied to me as much as Colorado Springs Van City RV…read more From telling me to drop off our Sprinter van because they had the part in stock (they didn't) and I could wait an hour for it, to telling me that the leak had been repaired when there was never a leak in the first place. They say they'll call back and don't; it takes me having to make four calls to them just to ask someone the status of my van. Whenever I ever get my van back from them, I will NEVER be doing business with them again.

Straight forward knowledgeable owner saved us a lot of money and fixed everything we needed.read more

I had such a great experience with Sun City Trailers…read more We own a Nucamp Tab 320- not everyone can work on these trailers as the heating system is not your run of the mill propane heater. It's a radiant system manufactured overseas. Add on a complicated winterizing process & an RV newbie such as myself, and it makes a perfect scenario for getting help. That's where sun city comes in. On our way up to northern Colorado for a job, we were in a time crunch to get our trailer de winterized, have the bearings repacked & have our glycol levels reviewed. Chris put our minds at ease when he told us he had attended a workshop up in Ohio specifically for Nucamp, so this wasn't just some random mechanic bumbling around & watching YouTube videos. Sun city was able to get us up and running in just a couple days. This isn't really some fancy large scale dealership like a camping world, but their prices will reflect that. They don't gouge you. They were all extremely nice & helpful & I'd gladly recommend them for Nucamp owners looking for service in the Colorado Springs area.

Fantastic customer service. I had a part break in my Motor coach and made multiple calls and visits…read moreto different RV dealers and Repair centers with little luck with their personnel even knowing what my part was. The one who could find it in a catalog said it would take 4-5 days to get it. I drove down to Transwest and not only did the service representative immediately know what my part was but they had it in stock. On top of that she gave me a nice discount since I had to drive so far. I'd give them 10 stars if I could.

I took my truck in for the following . Water Leak into cab they said they fixed a month earlier and…read moreit still leaked. This time they broke the windshield trying to reseal the window gasket and had to replace the windshield and they left glass shattered in the cab. They didn't bother to vacuum up the glass . I spent an hour at the car wash vacuuming up glass chunks and shards of glass. Next truck was barely starting . They checked and said batteries were good. Next day truck wouldn't start. 2 Hours on a roadside call to get a jumpstart . Now at a different center replacing the bad batteries. Also the windshield wiper blades were bad. They charged me for new ones and when I got in the truck they were still the old ones they hadn't replaced. Then the ac Freon leak. They replaced the o rings and it was still leaking and the tech said it is not leaking much now. But he signed off on work even though he knew it was still leaking . I am At another repair center and it is the line to the compressor that is leaking. They didn't get a thing right on this repair. And they charged a lot of money on extremely substandard work and when confronted them I never got so much as an apology from them. They told me well we get a thousand trucks a month in here. They just don't care whatsoever in my Opinion. I only give a one star because there is no zero star

In 2018 I bought four leaf springs for my camper from Rocky Mountain Springs. In less than a year…read morethey had all flattened out and the clip on one of them had failed. I brought them the spring to request about upgrading to a heavier spring (which they said they didn't carry), or adding a leaf to the existing springs which they said would be $110 per spring (original price of each spring was $35). They told me my camper was overloaded even though I offered to show them the weight slip I have showing the camper is NOT overloaded. In summary, the springs I bought here seem to be average quality at best (certainly no better than the stock Chinese springs that came with my camper), and they are not willing to stand behind their product. On a positive note I will say the U-bolts I bought here are holding up well.

I had one of my drivers take a trailer to this place to have an axle replaced. They had the…read moretrailer for nearly two months. I called numerous times to check on the trailer and never got a straight answer as to the status and was consistently told that Mark the owner would call me back. Mark either never got the message to call me back or chose not to call me back. Either way, I am now going to pick up the trailer, as I was told that they still haven't ordered the parts and it would take another 4-6 weeks to get the parts. This is after I was told a week earlier they were waiting on the parts. I would highly recommend not taking your trailer to Rocky Mountain Spring and Suspension.

We visited the store because my 13-year-old son has recently become interested in dirt bikes, and…read morewe couldn't have asked for a better experience. From the moment we walked in, we received a very warm welcome and outstanding customer service. The owner took the time to answer our questions and helped us navigate the different bikes and equipment. As newcomers to the sport, we really appreciated his patience, knowledge, and willingness to help. This will definitely be our go-to place for dirt bikes and gear in the future. Highly recommended!

Called ahead to make an appt with the shop and get repaired this past week. When I pulled up, the…read moreShop was absolutely bursting at the seams with vehicles- ATVs, dirtbikes, you name it (it's Summer). Despite this, the shop door rolled up at the exact time of my arrival and I was efficiently directed where to park. I went in, dropped off my keys, and the front desk checked that they'd be able to fit me in. I understood, due to the volume of vehicles. When he returned, he confirmed it was ok to drop off, but mentioned they may not be able to get to my service that day. Not a problem, I wasn't in any hurry, and again- could see how full up they were. Imagine my surprise when I got a call saying I was ready prior to the end of that same day! I made sure to hurry in and grab my vehicle to clear up space for their shop. The service offered at this place is appreciated. I'll be back.

Tom from T&J was amazing. Our daughter was having issues with our truck. Tom was willing to wait…read moreafter hours for her. He ended up driving to her house, after hours to change out the starter and alternator. He even drive the truck to a local auto parts store to check the battery and ensure all was running good. He even charged a reasonable price. What professionalism and what service. Hands down would recommend T and J Automotive Specialists!

Not only did the gentlemen come to my house after hours to help fix my truck, they charged a very…read morereasonable price and went the extra mile to help. They were great with communication and very transparent. Thank you so much!