Asked for assistance via email and after I asked if they could come to us it was crickets. Very unprofessional not to reply. You were given Ample time to answer. Customer service is shit in this area. read more

Boy was I taken today. Trust in humanity? It's such a long story but here goes I had my RV towed into this place for a wheel bearing issue. Was waiting for parts and a bill of $1500. Not the issue ... while waiting for parts wind blew a tree onto the RV. They sent me an estimate for $6677. We were lucky enough to spend the 3weeks with friends while it was being fixed. We went in today to talk about the roof repair. Bonny, the person so nicely helped us with the wheel repair was worst ever. Wouldn't address us at the desk. We had a time set at 11-11:30 and it was 11:20 so I adddessed her. She was so angry I as just taken aback. I had talked with the owners wife the day before. She said she had just had an accident and couldn't talk. I simply asked if I could talk with her insurance- like she had supposedly done with the other driver. She gave a number which I never found a person to help me. Our camper was taken outside their lot - to encourage me to just take it and leave. I simply wanted to talk about a fair resolution to the costs issue. They had parked it under some tree or limbs which were dead. If they had left it where we dropped it off there would not have been an issue at all. Everyone in the shop left for lunch from 12-1. Coincidence? I'm wondering now if whole thing - timing, accident, distracting anger, telling me to leave, pretending to call police... was all an act so they wouldn't have a claim and pay larger premiums. As well as finding a compromise with me. ??? So now I did take our unit to have it fixed by someone I know who will do a good job. I wasn't sure I could leave our RV with shop in question. So I will be out for getting a new roof when there was no need when I left with this shop. I paid the rest of the original $1500 bill and left. So just do you know something about this business. Have them cut their trees before you leave it there. read more

Pro Tech RV - Roof with damaged parts holes in roof - RV Repair Near Me - Colorado Springs, Colorado

Called for an oil change and was told it would be approx. $189 over the phone. So I booked the appt. Screen I initialed when I checked in showed around $202 which was OK since it was close. But then when I checked out they charged me $312. When I talked with them about this, the most they were willing to do was bring in down to $301. Most expensive oil change I've ever had. In their paperwork, they suggested I have an annual refrigerator service for $567! Very interesting as the fridge is only 6 months old old and perfectly fine. Won't be going here again. read more

8/23/24 about 9:30 am I entered your business. It was about a charge to my credit card for a $62,26 processing fee. I had dealt with Service Rep - Bonnie in the repair of my jacks of RV and asked to speak with the owner/manager. She said, "How can I help you?" I expressed concerns as to why I paid the extra processing fee for the warranty side of the bill. She became very irritated and glanced up at your whiteboard with prices. When she finally understood my issue she told me the Warranty company paid with a credit card and I must pay the processing fee for that transaction. I was surprised and stated that I would check. Bonnie then became unprofessional, tossing my paperwork back at me and saying "Are you questioning my integrity?" I said "Yes" and then she stated, "We have the right to refuse service". I felt like a school-aged student turning in my paperwork and the teacher tossing it back. In my 50+ years on Earth, I've never experienced this type of unprofessionalism/disrespect. I turned around as I was leaving and said "Y'all are scammers!" I contacted America's RV Warranty and they confirmed that ProTech RV requested a credit card for payment, however, the other option was a check. At no point did ProTech RV discuss with me that there would be a processing fee for this transaction. I've never experienced this with any insurance/warranty claim. The least expensive should be with the customer in mind and take the check. I have the right to inquire and now will submit a BBB complaint along with multiple social media review sites. I provided them until Tuesday 8/27 noon to contact me before I proceed with online complaints and reviews. No contact from Business so BBB compliant files and Google Review complete. Do not use this business for any reason i.e. parts, service or even advice. They upsell everything parts and labor to include processing fees. read more

I had several issues with my 2016 Mercedes Airstream Class B Van, including window shade motors failing, macerator pump leaking, etc. Pro Tech RV took care of it all with no issues. Customer communication was great, very professional staff. I then asked Justin about adding solar to the van, and we talked about options. I wanted to max out the solar on the limited roof space the van provided. Justin recommended a total of 400 ah lithium-ion batteries with 580 solar watts by adding 2 hard-side solar panels to the roof. To get the two 200ah lithium-ion batteries to fit under the carriage area, Pro Tech RV built custom brackets to secure and protect the batteries. They are mounted high underneath that maximizes the protection of those expensive batteries. Couldn't be happier with Pro Tech, the staff there and the quality of work they provide!!! Marty read more

I brought my old (2001) R.V. in for an estimate for 14 different repairs, small stuff. Pro-Tech did a full, quite thorough, estimate at no cost at all to me! It's a standard body shop and does a little more RV stuff: winterizing, solar panels on RVs, etc. The perfect shop for R.V. body damage issues you want professionally and completely restored. read more

Very difficult communication. Really hard work to get what I wanted done. Seemed to not understand some basics. Also charged for things they did not fix. Charge for a walk through when done??? read more

During the early summer of 2021, with our new Micro Minny pull camper, a deer decided to commit suicide by launching between our new Tahoe and the camper, causing serious damage to the front, side, storage door, fiberglass, storage area and a few inside panels. Fortunately, we were able to drive home and got a bid in a few weeks from PR RV. Justin and the team were simply amazing-although it took quite a while to secure parts due to the supply chain issues, our unit looks brand new again! Their work on the fiberglass was really impressive, and they took the side metal band in the front which had a huge deer bump, looks new again. The communication from PT RV was consistent and caring the whole time, we were fortunate to have ours fixed after the season. Great job, and I would highly recommend PT RV for your repairs and solutions! read more

Got a small job done unrelated to insurance. Work was fine, but I feel was way overpriced IMO. This outfit had the opportunity to get a lot more business out of me, but missed it, and missed any future opportunities as well. Their communication was absolutely bare minimum to none after I dropped off my RV, even after my proactive phone calls and leaving several voicemails. I never got to meet with the tech doing my work, before or after the job was done. For such a small job that took 2.5 hours, they kept my travel trailer for a week. When I had not heard anything from them in terms of when the work would actually be done on day 6 of that week I contacted them via voicemail and email to let them know I no longer wished for them to complete the work as I no longer trusted them. SO very conveniently for them, they got back to me the next day informing me that the work was done. Over email, Bonnie responded claiming she had called and left me a voicemail during the week. I checked all my voicemail records, including my deleted messages, her claim was an outright lie, I am sure to save face with her employer. For full-timers, future or current, or those of you who greatly care about working with folks with high integrity and transparency, I would absolutely not choose Pro Tech RV. They are looking to get as much money out of you as possible, for as little customer service and care as possible. While dropping off an RV - I heard two employees talking saying something along the lines of: "Remember to upsell as much as possible to them." Ultimately they don't care about you, they care about your $$. read more

My husband and I feel that this is not a reputable company; it took us many months to find out all of the deceit of work that this company was supposedly supposed to do, to our fifth wheel RV; I feel that your money would be better spent somewhere else, and I realize that in Colorado this is few and far between to find someone that you can trust to actually do the work that you hired them to do. read more

Pro Tech RV - RV Repair Near Me - Colorado Springs, Colorado

The Pro Tech RV team did a great job installing our Fantastic Fans and a fuse panel for future electrical hookups in our Ford Transit build. Richard did such a perfect job that it looks like the fans were done by Ford on the assembly line. We will continue to get all our work done at Pro Tech RV. If you want the job done right at a reasonable price which is stated up front with no hidden charges, look no further than Pro Tech RV. They are the best! read more

Pro Tech RV - Fantastic Fan - RV Repair Near Me - Colorado Springs, Colorado

We have a 2020 Dynamx Force motor home that needed repair to the hot water heater and some other issues. We were having trouble getting Good Sam to honor certain aspects of our extended warranty policy. Jameson, in the service department, went above and beyond the call to get as much compliance from GS as possible. We are so pleased with the attention to detail, the good will, and efficient service rendered by everyone at Pro Tech. We highly recommend them and would have service done by them again. read more

I left my travel trailer at Pro-Tech and told them that I wasn't in a hurry to get it back . They were busy and I thought this would give them some leeway. I specifically mentioned to Jamison that my unit was not winterized. The reason I brought it in was to fix my water pump so I could winterize. The weather got below freezing over the weekend. Pro-tech did nothing to protect my RV. They could have turned on my heater but didn't do that. I have not retrieved it. I just hope my lines have not burst. read more

We've taken our pop-up camper here twice now, and both experiences were stellar. I had a completely new electric brake system installed and it works great. Work completed much sooner than estimated. Professional, they always have the rig ready when they say it will be. My second trip involved a split wall seam and you can't tell it ever happened, plus they reinforced the other three corners. Very good with communication via email and phone. We have a small, older rig and they treat us like we have a top of the line gigantic Class A. Top notch. I have not used any other RV shops so I can't compare pricing, but it seems like a fair going rate for quality labor. Thank you so much. read more

I recently had an accident with my 5th wheel. Unfortunately, it was totaled. Luckily, my brother took it to ProTech. Brennan and Justin both were patient and diligent throughout the process, despite the fact that I needed to change my requests daily as I navigated changing information and the insurance company. I'm sorry that other people may have had a different experience, but I guess anyone can have an off day. I found Pro Tech to be flexible and helpful to me, even storing my RV for a period with no recompense. Strongly recommend them. I found them to be honest and forthright. read more

I recently bought a class b rv van from a woman who hired this company to paint and waterproof her high top van roof. They charged $2800 to raptor line her roof (which in itself is robbery). They also charged her to waterproof it around the AC. This was done in June of 2019 and they told her it was "water tight". I bought the van a year later and it leaks like a sieve. Especially around the AC unit that they "fixed". It's not difficult to seal an AC. When I took the ac out the seal was very old and cracked. Not something only a year and half old. I think they saw a very sweet woman and took her for a ride. read more

Pro Tech RV - Receipt - RV Repair Near Me - Colorado Springs, Colorado

See all

While traveling our slide decided to stop working. Called them and they were willing to find time to look at our trailer. Even though they were very busy. Highly recommend them. Very kind and considerate people. read more

I contacted Pro Tech a couple of weeks before arriving in Colorado Springs about replacing the motor in our awning. I spoke with Brennan and scheduled a mobile service. I requested to give them a cc so they could order the motor so it would be available on the date of the service call. Brennan facilitated this request and Don, the service tech arrived on time with the motor in hand. He tested the awning, verified the motor was malfunctioning and quickly went to work replacing the motor with the new one. He also checked our roof air with a heat gun and determined the air was working as designed. We have an extended warranty and Pro Tech worked with them to facilitate the claim. Pro Tech immediately refunded the correct amount to my cc. I would not hesitate to recommend Pro Tech for any RV service needed while in the area. read more

Good customer service, and fast repair of my vent lid, however being charged $64.50 for a half an hour of labor which included a walk around of my RV, I will be going somewhere else next time. read more

I am chiming in with the choir! After making an appointment with helpful, friendly Brennan.... Don, from Pro Tech, arrived today to repair the propane furnace in my coach. He was knowledgeable, efficient, friendly and a fantastic representative of Pro Tech. I have a functioning furnace!!! Time to take the chill out of the early morning Fall weather. I'll review Viking RV Warranty after I determine why the denied my claim - or - if they cover it after all. Either way I'll share my experience. read more

Front desk lady will say different things over the phone versus when you actually come in. The guy who did an estimate on the RV I took in was triple the amount from Geico and was incorrect. Also the insurance rep from Geico informed me the staff was talking sh*t about me to them. Would not recommend this place mainly to incompetence and unprofessionalism. read more

Great company seems very ethical and does good work. I had them wire my satellite. They did a good job.

Who do you trust your RV to? I trust these guys. In the past, they repaired my hail damaged roof flawlessly. So, I took my brand new trailer in to have holes cut in for a storage door and range vent. Nail biter for sure, but they came through! They had it done perfectly on the day they promised it! They have all my future business and a permanent recommendation. Amazing job guys!! Thanks Again! read more

I purchased a new faucet for our RV shower from ProTech that they ordered for me. When I went to install the faucet, the connectors on the back-where the hot and cold lines attach, were too long. The area on the back side of the shower is pretty tight-in fact, my husband had to cut an access in our closet to get to the lines to replace everything. I took the faucet back to ProTech along with the old faucet. They offered to order another brand to see if the connecters were shorter. Having to wait longer to replace it and then not knowing if the connectors would be shorter, Josh offered to try cutting off the excess and finishing the end so that it fit correctly. It works! No leaks and fits in side the wall without pushing it out! And no charge for them to do this! Thank you so much! read more

I Took my travel trailer to get a new awning. During installation they managed to put a hole in the side of my travel trailer. They of course denied it and said that it must of happened with a tree or something....because "My guys would never do that without telling me". BS..First of all , I don't have any trees around my house. Then when the man in charge asked one of the workers, (who supposedly takes pictures of all the RV's that come in for repair), to pull up the pictures of our trailer, she said, the pictures must have accidently been erased. So of course they kept skirting around the subject and never fessed up to it. But I know that it wasn't there before and it's pretty sad that they have to be so dishonest. So..I will be taking my business elsewhere from now on, needless to say. read more

Wtg!! Had a horrid mess when my steps leading into my RV went kaplooey. Was turned away by two other RV repair places, but Pro Tech came out and fixed them better than factory!! THANK YOU!!! read more

As normal, COVID delayed my appointment with getting a new tow plate installed on my Jeep. Brennan was very awesome in getting the parts I need to get the job done! When I arrived they started right away to install the parts which takes 17 hours. I went to pick up my vehicle and it was finished. Except, the tow plate fittings were wrong for my towbar and it took two more days to get them right! Not living here, I had to stay in parking lots as all RV parks are full! My vacation was delayed! I had told them up front what I had for a towbar and that was forgotten by the staff causing much problems. I was also not shown how the new equipment (braking system) works or even a check of my motor home to see if it is ready for towing. No follow thru!! read more

I actually got to talk to the technician who was working on my RV. He explained what he was doing and it was wonderful. I haven't gotten it back yet to make sure everything they're fixing is working, but if this is any indication of the quality of the work. I'm happy read more

Josh and his guys are the best! We thought we had a problem with our furnace, Josh got us in the same day!! His guys figured out it was our regulator, something simple. Josh has helped us out twice and i have to say he is the best, if you have an issue call Pro Tech RV you will not be disappointed!! read more

I have a 40 foot toy hauler and my fueling station was broken. I was in Kansas knowing that I was going to pass through Colorado Springs in five or six days. The young lady in the front office was very knowledgeable and helpful. After a few phone calls back-and-forth and her doing some significant legwork to find the part she was able to have it at her shop the day before I arrived. I took my rig in at 8 AM and they had it done by 10. I would highly recommend them. As a matter of fact I did recommend them to a relative who I was visiting in Colorado Springs and went camping with. Five star operation all the way around! read more

Had a Dometic Refrigerator problem. Pro Tech has a certified dometic tech. Excellent service! They got us up & running in a short period of time. Call for reservation & parking instructions due to limited parking. Office staff was very organized and knowledgeable. read more

After initially taking our RV to a different repair shop after it had been vandalized, we found ourselves with an RV that was in worse condition than when we turned it in for repair! Luckily, we found the wonderful staff at ProTech RV. From Brennan at the front desk who kept us informed, to Josh who took care of our baby and made recommendations not based on what would get them the biggest profit, but for quality and to ensure it still matched our color scheme. Mitch also had a huge part in many of the repairs and even though the RV is not quite ready, all of the repairs that have been done so far are a wonderful reflection of the craftsmanship that this team takes pride in. If you have an RV that needs interior repair and/or structural repair then the BEST place in COLORADO (definitely worth the drive if you are outside of the Springs) is Pro Tech RV!!! read more

I called and they came the next day. I have used several different services and this was by far the most comfortable to work with-- which I will continue to do.They tried to get an understanding of the problem before they came. Their rates were reasonable (middle of the road from what I could tell) but their professionalism and competence were far above the others I have dealt with. It is important to feel comfortable when people are working on your home and they certainly showed that they could be trusted and not there to waste my money. Great company, people and definitely worth working with. read more

After the monster hail storm in the Springs (summer 2018) - our Infinity was just a mess...holes in the roof, broken sky light, busted vent covers, spouts and lights, and the list goes on. We are full timers and actually live in our rig during fall and winter months. We talked to Brennan and she was AMAZING - what great customer service! She was able to fit us in and Josh and the Pro Tech team were able to put our rig back together - better than new! This team is extremely knowledgeable, are great at customer service, and they worked with our insurance company which made a disastrous situation so much easier to get through! If you need help - they are the best! Thank you Pro Tech Team!! Laurie C. read more

We brought our Carriage Cameo 5th wheel RV to Pro Tech to have the drive gear for the kitchen slide out replaced, and they did a fabulous job for us. From Brennan in scheduling, to Josh making sure we got the right parts, to Mitch who did the actual work, they were professional, courteous and efficient. Even though the job turned out to be much more difficult than he first thought, Mitch stayed on the job and turned out a perfectly functioning slide out as good, if not better than when it came out of the factory. Five stars are not enough to convey our thanks, appreciation and admiration. We will have all of our RV work done by Pro Tech if we are within 100 miles of Colorado Springs. read more

Pro Tech Colorado Springs did a pre-sale check up of a used camper van for me while I was in Houston. Then they did the recommended repair work and had it ready to go in a week. On the inaugural road trip, the van worked great except for a transmission leak (they had done some service on the trani). When I called (from Arizona) about the leak, Josh told me to get it serviced and if it was the seal, he'd cover the cost of the repair. I took it in and sure enough, it was the seal that was leaking. I sent the invoice over to Pro Tech and Brennan had a check in the mail to me the next day. Now the van and I are back in Houston and I am super-pleased with the purchase. Pro Tech made it possible for me to buy my dream camper van because they were thorough and accurate on the inspection, diligent on the repair work, and made it right when one of the repairs turned out to be faulty. Thanks to Brennan in the front office for orchestrating all of this, and to Josh and the guys in back for doing a great job! I love my camper van!!!! read more

Found ourselves in Estes Park with a significant hydraulic fluid leak, likely from a set of levellers manufactured and installed back in Michigan. Pro-Tech made time in an apparently full schedule, looked at and diagnosed the problem, had the necessary part fabricated and installed and we were back on the road within a couple of hours. All done with remarkable friendliness and at an incredibly reasonable price. The kind of operation that makes needing an emergency repair if not exactly a pleasure, certainly a lot easier and less painful than it might otherwise be. I only wish I could go back to these guys for future service. read more

I have had work done on my motorhome by other mobile shop and had been burned by the prices. I had work done by Pro Tech and expected the same. Boy was I wrong. Don did a very good job and didn't waste any time. Was willing to explain things when I asked. I feel he went up and beyond and will recommend Pro Tech to everyone I talk to. read more

While on vacation we found that the frig on our 89 ford class c had stopped operating. A back-up ice chest was purchased and trip continued. It was later when we found that all power was lost at the heater and bath room along with the frig. Fuses would burn out instantly, direct short. Some kind of fix needed to be done. We were in the Taos area and found Pro Tech on the internet. We made the decision To travel up to Colorado Spring Unannounced at Pro Tech in late afternoon. We explained our problem. They were busy but stopped what they were doing and took a quick stab at a diagnoses . Less than 15 minutes later we were back on the road, minus the function of the faulty heater and with a fully functioning frig and electric. Because of Pro Tech we continued with the vacation with no more problems. Used lots of blankets in the higher altitudes. One more Thing, Pro Tech would not accept any Payment from us. Can anybody remember this kind of unselfish kindness in this day and age of Stick it to them. Yes we still need to have a furnace fixed or replaced but Pro Tech allowed us to continue our vacation. My wife and I are in our 70's and Pro Tech will be remembered as much as any part of that vacation. read more