TLDR: Got service for caulking bathtub…read more Bad job and would not refix. Issued refund but took a LONG time to receive. End of day, TERRRIBLE communication from PGA. My parent's got service at their home for a few things. This was all done and paid for on 09/15/2025. Everything was done fine with exception of caulking around the bathtub. 1) The caulking was not done well 2) There was no communication as to not use the the bathtub for a given period of time I reached out to PGA and spoke with the scheduler. He told me any disputes would have to go thru his boss, Rob. He forwarded me to Rob's number, and I left a message. This was on 09/16/2025. I did not hear anything back so I reached back out on 09/24/2025 and left another message for Rob. Rob called me back on Thursday, 09/25/2025, and I explained to him what the situation was. I sent him pictures of the poor service and he said he would have to look into it and will let me know. Monday, 09/29/2025, still nothing from Rob, so I texted him. They responded and said Rob is out of the office this week at a conference in Colorado and will be back next Monday. I responded with a bit of frustration as I talked to Rob on Thursday and he NEVER mentioned that he was going to be gone for a week. I would think if he was going to be gone he would wrap up my situtation or pass it along to someone else in the organization. But we were patient, we gave them the week. Monday, 10/06/2025, still no call back or communication from Rob. I reached back out to get a status update. He finally respondeds saying he wasn't pleased with the appearance (from the pictures we provided) and that he can schedule another visit to correct the problem. I told him that we would not expect to be billed again since we already paid for this service. He said since we ran the shower too soon (reminder, the service tech never gave my parents any communication that they should wait any ceratin period before usage) he'd stil have to charge us labor. I responseded if he cannot fix it free of charge, to refund our money and we'd take our business elsewhere. No response for Rob. Wednesday, 10/08/2025, I reached back out to him. He responded that they could not redo the service free of charge and that he will issue a refund for $131.88 thru a check thru mail. I said, ok, we'll look for the refund in the mail. Wednesday, 10/22/2025, we've still have not received the refund so I reach back out. We are pretty frustrated at this point. No response again, so I reach out again on Thursday, 10/23/2025 and got a hold of someone. This person told me, since Rob supposed issued the refund, any resolution has to go thru Rob. And Rob is currently out all day in meetings and a message has been relayed to him. I expressed my frustation saying, is there no other person that can help. We've waited patiently already close to a MONTH. All this person could offer was an apology. Finally Friday, 10/24/2025, Rob responds and says check is in the mail. Not apology, nothing. I respond expressing more frustrations also saying I will leaving a bad review for them. Ofcourse he responds quickly now when he hears he is going to get a bad reivew. Thursday, 10/20/2025, my dad finally receives the refund check in the mail. So yes, PGA does do good work. But when it is not good work, good luck working with Rob on getting it resolved. DO NOT expect any kind of reasonable customer service, communication from Rob

Excellent! Excellent! Workmanship and Technical Knowledge are at a very high standard. Very…read moredependable.

I don't normally write reviews, however the service provided by PD was exceptional. Our furnace…read morewent out on one of the coldest Friday nights. No local HVAC Company would come out. PD came from an hour away late in evening and fixed it with parts on hand at an extremely reasonable price. He was very professional , informative and friendly.

Called PD for an estimate for a 2 commercial water heater replacement for my hotel after speaking…read morewith him on the phone he drove the 2 hours north gave me a great estimate with top of the line equipment! Came back a week later and installed everything on time exceptionally clean work! He also took the time to educate my staff on preventative maintenance issues to put in place to protect our equipment for the future .His service and knowledge are top notch! Jarred salsbury Bestwestern plus concord inn!

They serviced my furnance twice thru the mobile home park because of a knocking noice, couldn't…read morefind the problem! Then I paid them to replace a board that was bad. I called again when the furnace went out again when it was cold out and I had no heat, and I talked to the owners wife and she hung up on me!! What kind of person does that? I wanted excel because they worked on it before and probably knew more about it!

Every time Excel has been hired, it has resulted in another call to have them come back to fix…read moretheir mistakes. For example, needed the wax ring replaced on the toilet. The guy left without securing the toilet to the floor. Another example, hooked up the water backwards in the shower. These are not technical things. There are "check your work before leaving" things. Not worth the effort and money to hire them.

I needed my hot water replaced today. I was grateful that…read moreFrance was able to come out today. Charlie and Russel were outstanding. Very professional, prompt and pleasant. I have hired France Sales & Service many times, and I have never been disappointed. Thank you for your continued commitment to service excellence! Suzanne

Arrived at my house within a couple hours and fixed both problems immediately. Chad is a very…read morefriendly and helpful employee. I would call them anytime for my plumbing and AC/heating needs

Let me start off with, it's my fault for not asking the price before hiring them for this job,…read morehowever, I have done a lot of business with Best 1 over the last 20 yrs or so in servicing my home and my rentals and they have always charged by time and materials and been very reasonable.  Recently, I had a hot water heater changed out in my home.  To my surprise the bill came and it was billed as a lump sum of $1984. I was shocked to say the least.  This was for a 40 gal, 6yr warranty, reg gas water heater.  They can be found anywhere for under $575.  If you add in $100 for a couple of extra parts  and allow $100 for disposal of the old water heater (which is very generous) you have a total cost of $775. They arrived at 3 pm and left for 45 mins to go get the water heater from the shop, and were done at 5:00  ( 2 men). That is 1.25 hours working time. Allowing for the .75 hrs  to run to the shop (they should have had the water heater along) that's 2 hrs x 2 for a total of 4. 1209 divided by 4 is over 300 an hr.  Buyer beware...I have since gotten 3 other estimates, all under $1500.

If you're trying to choose a Plumbing and Heating company, look no farther. Best 1 is awesome. I've…read morehad plumbing done and my furnace replaced. Nick explained my options and Mia is very helpful with giving you quotes. Trevor and Logan had my new furnace installed in less than 3 hours. Overall great experience

Arrived on time, great work and had affordable pricing. Will definitely be using him in the future…read moreand refer other friends/family as well! If you want someone with honesty and show care with what they are doing for you...choose this company!!

Our bathroom was remodeled 10 years ago, and faucets, etc were all new…read more One of the faucets started to drip. Ryan Lepak (and his grandfather?) came to fix a dripping bathroom faucet in Fall 2021. The house call and parts cost $200. 6 months later, the faucet started leaking again. So, I asked him to return and repair it. That "repair" cost another $150. He left a loose handle which would spin around and not shutoff the water flow, so I called back an hour later. He came back in a week. Meanwhile i was told to just turn off the water shutoff under the sink. When he came back, he said the faucet needed a complete replacement or else i should just leave it off for good. NOT WORTH IT, PROBLEM PERSISTS I wish i had watched a youtube video and repaired it myself with teflon tape. YELP: how about a zero star rating for dissatisfaction

Needed a new backflow valve on our sump pump. Serviceman came on time, replaced the valve with very…read morelittle mess and waited to make sure it was working properly. Fees were given in advance so there were no surprises.

Klasinski Plumbing and Heating did a job for us on our new construction home. They were fantastic…read moreduring the design phase, excellent to work with during the project, and were fair priced. I would recommend them for anyone looking to have plumbing done on their new or existing building projects!

I called three times in November for service on my Generac generator and am still waiting for a…read morecall back. No service at all. It should not take three months for a reply. I finally found another contractor to fix it.

Chris installed our whole house generator. Great work and service. He made sure all of our gas…read moreappliances would re-light, and took the time to explain the mobile app and how it works. We highly recommend Chris and trust him with all our electrical needs.