Had an initial consultation with Brand Nue weight Loss center in Florence. It was going well, I was excited that this could help me get off wegovy. Kaitlyn was very knowledgeable and nice. When we got to the powerpoint and were talking about drinks she said she needed me to stop drinking Diet Coke. I joked with her and said "you're killing me, that will be hard". I then told her I would try other things to replace it that the plan approved. She even gave me a list of suggestions. Then She said "we are going to pause right here". I asked her what that meant. She said I needed to go home and try these drinks before we could move forward. I Asked her "so, your not even going to tell me the cost and what else the program is"? She said "no, we are going to pause". I came there excited wanting to know the whole program. I left really frustrated and upset. I then called the main office to speak with a manager. I had to leave a message because apparently you cannot talk to anyone directly until they screen the calls. I spoke with Shelby and explained my frustration. She did not care at all about wasting my time or my point of view. she said they want to make sure everyone on their program succeeds. Well, I didn't even get a chance to see if this is something I can do. I was cut off mid consultation and told to go home. I Wasn't sure if it was for me but as kaitlyn got into it, I really thought I could do this and get off the weight loss drugs. Shelby just kept making excuses as to why I was told to go home and that i have to be accepted into their program. Well, I wouldn't know if it's something I can do because I wasn't given a chance. This is undoubtedly the worst way to get new customers. I have never been treated like this anywhere. If they care so much about their clients success, why not explain it all to them and give them the opportunity ask questions they need answers to before you make them feel horrible because you drink a Diet Coke. And yes, your health is worth more than money, but they wouldn't even tell me my cost so I can decide if I can afford it.
HORRIBLE, HORRIBLE custo service procedures. And all Shelby did was make me feel even worse. And all she was worried about was me interrupting her on the phone. Then when I asked to speak to her boss she didn't want to give me her name. then She hung up on me. I called back and asked to speak to Nicole her boss(she finally gave me her name) I was told they would have to email her and have her get back with me. They know their practice is horrible!!! That is why no one takes phone calls.
Don't waste time you can never get back on this poorly ran business!!! read more
