Bought our 1st tractor from Bramlett this past weekend. Outstanding people to deal with, answered all my questions, and spent as much time as I needed to go over the tractor... read more

Store is getting one star because they know how to open the doors. I had a JD48R walk behind in the shop at United Ag wher they lied to me about the issue so they would not have to warranty the work. I picked up the mower from them and took over to Bramlett where I thought they may treat businesses better. They said the Valves needed adjusted and they did it and expected me to pay. This is on commercial walk behind with less that 200 hours and less than a year old. Anything minus maintenance should be covered under warranty almost. They went ahead and let me take it and dealt with the warranty on there side after I would not pay. Mower started a week later doing the exact same thing and I returned it. Over a week into it I called for an update and they lady in service said they have not even looked at it yet, and they are over 3 weeks behind. I got mad, as this is how I make money so I picked it up and took it to another dealer. They pulled the plug and found it to be a head gasket which is a known issue on the FS600 motors in 1 day. Had it fixed and returned in 2 days after that under warranty. The entire time this was going on with the mower, I had a RB400 pressure washer at Bramlett because it was not creating the pressure it was supposed to. Took it in, told them the problems with it, and 3 weeks later they said it was the valves. When they were on the phone talking about the valves were on order and waiting on parts they gave me no indication of price to replace. Today I got a call it was ready to go and its over $414 dollars to fix the valves. I paid under $600 for the machine new, and now they are barely over $600 new. So they got no go ahead and really dont care what the price is they are going to fix no matter what (without approval) and expect you to pay. At that price and the way they were on my mowers, and not knowing how to look and find a simple head gasket leak I dont even know if that is what is wrong. Now writing this letter, I have been sitting on hold for 30 minutes and probably will not get a response or a solution to this at all tonight. I will leave it at this. If you want John Deere and you live next to Bramlett and the only other John Deere is 3 states away. Make the drive through the other two states to get to the next closest dealer. The date today is 7/26/2021 Call time was 5p.m and now 5:33 which is past their closing time. Stay tuned. read more

I ve done buisness with Bramlett for 2 years, always been satisfied, my son and i took a ms250 saw in for a new carbueator,n to put it on, nothing else, trhe service writer said 3 days, normally by the time we pay the saw was done, ok a couple of days, his mom picked up the saw ands they charged her 90 $, for a27$ carb and 20$ labor is the normal price, she wrote up a list of what was done after telling her, nothing else, you can eat the money you stole, we will never spend another dime, cant be trusted ,, SOOOO DISAPPOINTED, CROOKS CANT TRUST THEM read more

What a sad and difficult experience! I am not a "big buyer." Just called as there was a used mower listed for sale online. Called on a Friday and spoke with a salesman. Told me he needed to jump the battery and call me back. Didn't happen even after numerous messages left in his voicemail box. Called me back the next day advising he was "too busy" to call me the day before. Now said hydraulics issue and no mechanics available. Would call me Monday with update. No calls Mon/Tue/Wed. I called Thursday to ask why he had not called? "Just got busy" was the response. Now advises problem was just a fuse, mower was ready, and he had checked the mowing operation himself. Belt was kicked off but shop would have it ready tomorrow. Called on Friday to confirm ready and price agreed upon. Yes. Drove up from Waco to retrieve it. He collected my money first, then walked out to mower with me to load onto trailer. Mechanic check revealed minor brake lock issue. Salesman left. I started it to load and discovered engine surge without idle. Salesman found again then he drove it to the shop. Told me specifically the shop had changed the oil and cleaned the fuel shut-off solenoid. Salesman returned again to advise the fuel shut-off solenoid was out of place within the carburetor due to the pin sticking but... they "(HAD) THE NEW PART in stock" and the mechanic was replacing it. Said the oil was changed again due to the mixing of the gas and oil. A while later, as we began loading the mower onto my trailer, a very nice man (who I found later was the mechanic who had worked on the mower) came out and offered to assist. During conversation with him about the mower in general, it was mentioned they did NOT HAVE THE NEW PART so he had only been able to remove the solenoid, clean it, then put it back in. Was I lied to by the salesman? Upon returning home and trying to test the mower, it became clear it had not been fixed. After all was said and done, I had to order a new fuel shut-off solenoid, fuel pump, fuel filter, and fuel lines. I drained out over ¾ gallon of oil from the crankcase. I ended up flushing and draining the crankcase, installing OEM air filter, oil filter, and adding 1.9 quarts of oil. It began to run correctly. Was there damage done to the engine by it being run with engine oil diluted with fuel? Don't know. I mailed a letter outlining the entire situation to Todd Bramlett but, after over a month, have heard nothing back. No call. No apology. It is clear I just don't matter. So... unless you are a BIG BUYER for Bramlett, I would be cautious about doing business there. The statement on their web site reading "Our customers are more than just customer, they're family." is not at all true in my opinion. read more

As my local John Deere dealership in Hudson Oaks closed couple years ago, I very badly needed help with a leaking steering box on my JD 5510...I called Service Mgr. at the Stephenville JD Dealership for help and was told it would probably be a little more than a week before they could have someone out to help me...Told them OK as I had to have the help and repairs.....After 3 weeks I called about my status and was told the Ser. Mgr. was not in and probably would not be anytime soon, so I asked to speak with the Dealership owner or Manager...He, Donnie Bramblett, called me back and i asked him if he could give me some time frame of when I might could expect the promised help from them, and he told me he could not...I then asked him if he felt his customers having to wait more than 3 weeks for service was appropriate and he stated that even twice that long couldn't be helped....I asked him if he did not see a problem with a dealership providing that kind of service....,No answer...I would be very wary about buying from this dealership if that is their attitude about good service after the sale...Right now, middle of July, I need to be buying my 20 round bales of hay for the coming winter and turning my garden and field's under, but cannot as my tractor dealership does not employ enough people to handle the needs of their customer's, and my tractor is sitting broke down...A side note to this posted comment..I did call the dealership last Friday, again the Ser. Mgr. not around, but one of the Ladies in the office told me " Your name is still on the board George as needing service but can't tell you anything else "...I suspect small Town politic's are involved, Mr. Brambletts buddies, or friend's, or local 'important' people are worked in ahead of those 'non important' ordinary people like me and other's....I now certainly understand why you see so many of the painted orange tractor's and equipment around.....Kubota must give better service....Like auto's, I will not buy or deal with a dealership that does not give me good service, and feel other's feel the same as I.....As stated above, this dealership does not give good service to it's customer's...Want's the sales, but doesn't want to give service.....al least to me anyway.... read more