Always have fixed my vehicles quickly and efficiently. This time had my air conditioning fixed and…read moreit works like a champ. Fair prices. Will definitely use again. Definitely a five star place!

TL;DR: I have been going to Frank's Coach & Carriage for more than five years, for all of my car…read morecare needs. Frank and his staff consistently demonstrate integrity, competence, excellent customer service, and fair pricing. I found Frank's after a poor experience at a franchise dealership. The dealership proved to be unreliable by changing the oil on the same car twice within the same week, with a lack of attention to detail that I had come in the week before. I acknowledge my fault in that I mixed up the vehicle that needed the oil change, but they were not customer-focused enough to give me a heads up that I made a mistake. The main issue; however, was that during the second oil change, they told me I needed a new cabin filter and new brakes. This was within a week of the last oil change, so it seemed like there was incongruity in the first and second oil change. At first, I thought the dealership was trying to take advantage of me. It turned out that the mechanic during the first oil change forgot to check the cabin filter, and possibly, the brakes, during the inspection. After I explained to the manager what happened, the dealership offered an in-store credit. When I tried to use the credit, there was so much bureaucracy in getting the dealership to apply the credit that I abandoned it. Frank's was the first local shop I found after this, and I have been going back ever since. Frank's has always been honest in diagnosing my car issues. I routinely go to Frank's for basic maintenance, as well as high-priced repairs, such as a new transmission. Frank's always patiently explains what is wrong, why it is wrong, and what needs to be done to fix the problem. For example, when explaining why the business uses standard oil, instead of synthetic, Frank's explained their philosophy on how different oils affect the car, and how often I should return to get the most life out of my car. Another example was when my front headlight was fogging up, Frank's diagnosed how much time I had left before the bulb would break due to corrosion, and showed me how the headlight worked so I could get a better understanding. Frank's works hard to find the root cause of problems, even being willing to roll a window up and down 300 times to see if the motor broke. The business looks for ways to find ways of resolving problems for as little cost to the customer as possible, even if the resolution will not lead to profit. For example, my tire sensors were dirty and needed cleaned. Instead of replacing the sensors and charging me, Frank's cleaned the sensors to extend their product life at a lower cost. Frank's also gives extra to customers, such as being willing to transport the customer to and from their homes in emergency situations, or replacing a license plate bulb at no charge. Frank's also offers good advice on what to do when problems arise, or how long to expect a vehicle to last in Northeast Ohio. Frank's prices have always been fair. Every time I go to the shop, it is always crowded, but Frank's always manages to accommodate my appointment in a reasonable amount of time. I can also drop my car off the night before and drop the key in the key slot without trouble, for my convenience. The shop itself is recently remodeled, and is very clean. There is coffee and water available at no-cost, with a couple of candy machines, complementary mints, and reading material while I wait. Frank's staff has always been personable and friendly. I don't mind waiting for my car to get repaired because I enjoy being in the facility and interacting with the owner and staff. I recommend Frank's to anyone looking for an honest, highly competent auto shop, with fair prices. I endorse Frank's over franchise dealerships due to better prices and customer service. I have had my Cobalt and Corolla for about 10 years, and I attribute the lifespan to Frank's timely advice, competence, and care for my vehicle.

I called a few days ago because I had purchased a Groupon. I'm assuming it was the owner I talked…read moreto, he was extremely friendly and told me I could come in the morning on Thursday, no appt was necessary. So I went this morning and he was on his way out to an appt. He ran outside and asked if I could come back in an hour as he needed to get to this appt. I said sure and left. He was very apologetic but I get it, life happens and we all have things that pop up. I went back around 12:45 and waited a bit as there was another customer in the bay ahead of me. As soon as the other car was complete I was waived into the bay. I showed him the Groupon and I accidentally purchased the incorrect Groupon for my vehicle (I have a Jetta) oops so he told me he would honor that one and had me pull up Groupon to see what the cost would be if I had purchased the correct one. He just charged me the difference for the one I had purchased and the cost of the one I should've purchased. I know for next time. It's a small business with two bays. I think it's just him and one other employee. He's very nice and I like to support small family businesses. I was in and out pretty quick too. He told me my tires pressure was really low. Explains why my sensor came on. Yes I'm one of those women! Anyway I recommend J's oil change.

Great shop run by a stand up guy who will stay open late to help you out. Price location and…read moreservice all very satisfactory

Thank you so much to Jojo's mechanic for helping me take this off you guys are the best !!read more

Excellent service. Fast efficient and great prices. Will recommend to all. Upfront with pricing. No…read moreup selling Staff very professional.

With us fast approaching 80K miles I had Gene schedule a complete suspension "refresh". New control…read morearms with bushings and ball joints, stabilizer links and sway bar bushings, struts, plates and bearings with coil springs, new serpentine and a new wheel hub bearing. All new rear bushings. Any rubber not replaced was cleaned and lubed. All in all, it rides just as it did on day one. The most important thing I can say is that Gene (Subaman) knows what I want and he delivers. Our plan is to keep the 2012 for Si more years and keep it trouble free. Thanks Gene for the above and beyond service!

Gene took care of my son's 2003 WRX as if his kid was going to drive it. Honest, very…read moreknowledgeable and competent. If you own a Subaru this is the only shop to take it too.

Such great customer service. Great prices and more important trustworthy mechanics who take care of…read moreyou and your vehicle. There is a waiting area if you are getting some quick work done with coffee for customers. They offer a wide variety of services for your car.

Fair and honest service. Work completed on time also they don't try to oversell. Dave and his…read moreteam are great to work with. J.T.

Best car repair place I've been to. After dumping a couple grand into my car and still having…read moreissues, they fixed everything affordable, quickly and transparently. For my main concern with my battery they even ran diagnostics twice to make sure everything was good. As someone who worked in the car parts industry for a bit, I was very pleased when they told me what brands they were using and the price points. Top notch service, I see why they are a trusted Parma staple. They have a new customer

Absolutely outstanding from beginning to end!!! Kind,…read moreprofessional, affordable and honest. I will never go anywhere else.

Toms has always been honest and helpful to me: including storing my car when an uninsured driver…read morehit it- and I had nowhere to keep it while I sorted things out. Great, caring, honest people.

I have been using Tom's Auto for over 20 yrs. They are always honest and reasonable! If your auto…read moredoesn't need it they won't recommend it. You can't say that about chain auto repair centers!

Had my 2016 Silverado (41.000 miles) transmission replaced here and they were great…read more Good price repaired in a timely manner. Pete and his folks are very good.

Did what needed to be done . Very friendly and professional. Was referred by Kuchta automotive…read moreand they were ecxellent.