I went there on a weekend evening, and they still took time to see me. I had a complaint that…read morebothered me for the last 24 hours, but it was not at the Emergency Room level of risk. Dr. Alykhan and his assistant were thorough and professional. He took time for a full exam. I am pretty experienced with seeing doctors and I would rate this as excellent care quality. I recommend him.

Arrived at 10:02 happy to be one of the first ones there (2 people ahead of me plus one being seen…read moreby doctor already) only to be dismissed by front desk saying she'll be with me shortly and to take a seat. By 10:45am after sitting and witnessing the clear incompetence by the front desk lady whoseemed overwhelmed by simple tasks like making a photo copy I decided to leave and not waste any more of my time time. Considering it is an urgent clinic and not even being checked in for 45 mins on a non busy morning i felt like I needed to share this experience. Thankfully my condition wasn't too serious. Surely the doctor is wonderful from what I read but he needs a front desk coverage that mirrors his professionalism and skills.

When there one evening when I was feeling like death. Took good care of me, got some blood for…read moretests, prescribed appropriate Rx, and called me the next morning for follow-up and results of my blood tests (quick-turnaround). Place was clean, not overly busy when I arrived. Was in-and-out within a little over an hour. Staff are courteous, professional, and efficient. I just wish I could access visit documents and blood test results with an online account. I had to go back a few days later and receive paper copy, which I then had to scan to provide to my primary care Dr. All in all, if I get illin' like that again, I'd go back here for care.

My son went on a Saturday only because our doctor's urgent care was closed. We have insurance which…read moresays our copay is $50. The receptionist was less than helpful and said care now told her to charge the full amount. Some bs thing they do. They charged us for the full visit of $206. It did go through insurance and sure enough it should have been $50. I do hope that I get back the $156 they overcharged us. But what a pain it is for me to chase after the overpayment. As of now, I have not been refunded the overcharge. I do hope I will get the overcharge back. I told him to go to his doctor from now on or an urgent care that honors insurance. I would rather use the ER than deal with this place again. Should have walked out and gone to patient first. Live and learn.

I could cry writing this…read more Emily Messimer has saved my life! No exaggeration. I had lost myself due to mental health concerns, and many years of trauma. I'd been working through all of it back home, but had to move for my husband's work. I am so incredibly thankful I found her. She is so attentive, asks questions I've never heard of anyone asking, is kind, and has a tone to her that lets you completely open up. I did therapy with Tammy George, as well, and that women knows her stuff! I am incredibly thankful for them. I would literally follow you wherever you go .

I want to give a huge thank you to Ms. Kim for the incredible work she's done with our family. My…read morekids and I are truly better off these days after working with her. Shes warm and gives good suggestions..it's clear she genuinely cares about us. Riverside as a whole has been great, they've been really supportive. Thanks

I still really like Dr. Ma, but this place needs to get its act together. Last year, my wait was 25…read moreminutes past my appointment time. This year, it was FORTY MINUTES. That's insane. Get it together, people. Also, they never sent me my blood test results from last year even though I called several times. I eventually gave up and they finally read them to me this year. Luckily everything is good!

Felt like I was excessively charged, when I was clear what I was going in for…read more I went in for a physical that's supposed to be covered by insurance. I tell them I just want what's covered. After the tests, they said I needed to go in person to talk about my results, even though I asked if that's even necessary and I'd prefer to be sent my results. When I go in for my results, I sit in the patient room for like 45 minutes. When I walked in, there was maybe one other person, not sure who else in the back. So it didn't seem busy. He finally comes to talk to me for like 10 minutes and the things mentioned are things I could've seen off the results of the tests. They charged my insurance for a "long" visit. $160. Apparently, it's based on when I walk in, even if they take forever to see me. I called about the $200 in claims and say I didn't want to go in the office, if I didn't have to, and I asked for what's covered. They didn't budge on the charges. I called my insurance and they called the office directly. Luckily, the insurance representative got some of it waived. Summary... I go in for an insurance covered physical. They end up charging me over $200 in claims.

I love Virginia Premium Medical! Dr. Palagiri and her staff are very professional. If I have a…read morequestion, they will email me right back or call! Even Dr. Palagiri! She spends the time and listens to my concerns. My son and I will never leave the practice even if we move miles away. They have truly helped us in many ways.

I live near Seattle WA and was called this AM and told to reschedule an appointment I missed…read moreyesterday. Well I don't know how I could make an appointment in Virginia from Seattle and the fact is, I made no appointment. The person would not tell me his location but, judging by his heavy accent, I don't think he was in Virginia.

An Exceptional Experience -- Truly Caring and Compassionate Professionals!…read more I have visited this emergency room twice this year, and I can honestly say that my experience today was exceptional. From the moment I arrived, I felt genuinely cared for and treated with kindness and compassion. The nurse who took care of me was wonderful and even brought me warm blankets to make me feel more comfortable. The CT scan staff were also incredibly nice, professional, and reassuring. I especially want to recognize Dr. Kent and Nurse Timothy, who were truly outstanding. Nurse Timothy is honestly one of the best nurses I have ever met in my life. He was caring, professional, patient, and exceptionally kind to both my husband and me. The way he treated us made such a difference during a stressful and vulnerable moment. Sometimes, emergency rooms can feel cold and overwhelming, but this experience was completely different. Thanks to Dr. Kent, Nurse Timothy, and the entire team, I felt like I was surrounded by true professionals who genuinely cared about my well-being, rather than just trying to get through their patients. Thank you for reminding me what compassionate healthcare should look like. Your kindness, professionalism, and humanity did not go unnoticed. I am incredibly grateful for the care I received today, and I hope this team receives the recognition they deserve!

After a 9-hour breast cancer reconstruction surgery, my surgeon prescribed immediate hyperbaric…read moreoxygen therapy and sent all of my records to Inova Loudoun before I returned home. I was told I could begin treatment as soon as I arrived. Instead, one week post-op--with multiple incisions and a surgical drain--I spent nearly two hours filling out paperwork and answering questions only to be told they could not treat me. I was told the chamber had not yet been cleared/certified for use and that there were issues related to technician certification. I left without treatment despite having traveled there specifically because I had been told I could be seen. A couple of hours after I got home, I received a call saying they could take me after all. By that point, I had lost confidence in the facility. The entire experience felt disorganized, communication was poor, and the recommendations I later received conflicted with my surgeon's instructions. When you're dealing with time-sensitive treatment after major cancer surgery, patients deserve clear, accurate, and consistent information. Unfortunately, that was not my experience here.

I had a wonderful experience with the people at CT. They took their time, explained everything,…read moreresponded to emails and appointments were easy to get. The staff at CT also took measures to ensure my little one and I felt comfortable during the virus and did not miss a beat. Thank you to everyone at CT for all you have done and continue to do! Your care and compassion can not be beat! Stay safe!

Front desk/receptionist where very kind & patient. Michelle (the c-tech)was rude & unkind to my…read morefamily/child! She was judgmental/fault-finding instead of educating us how to keep my baby body cool& take care the helmet. She keep making statement such as "if you keep dressing your baby like that, she will keep getting a rash". I do feel her strong negative energy every time she look at me. We are still in the process of fixing my baby-head & I will go to other place if I could.

Formal Complaint Regarding Unprofessional Treatment at Urgent Care…read moreTo Whom It May Concern, I am writing to file a formal complaint regarding my recent visit to your urgent care facility located at: 20070 Ashbrook Commons Plaza, Unit 104 Ashburn, VA 20147 I visited your facility because I was experiencing several health concerns, with my primary complaint being significant pain. From the beginning of my visit, the receptionist and the nurse treated me professionally and respectfully, and I appreciate their assistance. Unfortunately, my experience with the treating physician was completely unacceptable. When the doctor entered the examination room, she asked what had brought me in. As I began explaining all of my symptoms so she could properly evaluate my condition, she interrupted me before I could finish. She stated in a rude and dismissive tone, "What can I do that you can't eat? I'm here for the pain. Tell me about the pain." I tried to explain that I wanted to provide the full history of my symptoms so she could understand what was happening from the beginning. Instead of allowing me to speak, she continued to display an unprofessional attitude and made additional comments that I found disrespectful and upsetting. Her behavior made me feel dismissed rather than cared for as a patient. The interaction became so unpleasant that I left the examination room without providing any medical evaluation, diagnosis, treatment, or plan of care. I left the facility feeling that my medical concerns had not been addressed at all. I waited approximately 30 minutes for this appointment, yet I received no meaningful medical care. Because no treatment or evaluation was provided, I do not believe I should be charged for this visit. I am requesting the following: That this visit be reviewed by your management. That any charges related to this visit be removed. That I receive a written response regarding the outcome of your investigation. That appropriate action be taken to ensure patients are treated respectfully and professionally in the future. I remain concerned because I am still not feeling well. If my condition worsens and it is determined that my concerns were not appropriately evaluated during this visit, I reserve all rights available to me regarding this matter. I hope this complaint will be taken seriously and handled promptly. Sincerely, Fawad Wahedi

Been a while since I had to visit this location. Very quick pre-registration and once I arrived…read moretaken back for an evaluation. Heidari, Rezvan, FNP was thorough in her exam and ordered up an in clinic treatment , then ordered meds to treat me. Great service. Only advice was my aftercare note had some more OTCs to take and I wish I had been told those before leaving so I could have picked up at Harris Teeter. Strong recommend though with this FNP.