My grandmother was admitted here for short term rehabilitation after a stroke. She was supposed to…read morestay about 20 days, but we chose to transfer her early because we did not feel she was receiving the level of care she needed.
She became paralyzed on the left side of her body and came here specifically for therapy and rehabilitation to regain movement. During roughly 13 days at this facility, she only received therapy a few times. It reached the point where my family had to step in and do much of the work themselves like massaging her, helping move her limbs, applying lotion, changing her socks, and trying to keep her comfortable because staff did not seem to be attentive to these basic needs. For a rehab center, this was extremely disappointing.
My grandmother is diabetic, non verbal after her stroke, and fully dependent on caregivers. We were told she would be checked every six hours, but this schedule did not feel appropriate for someone in such a vulnerable condition. She spent long periods bedridden and developed significant discomfort, especially from not being repositioned frequently. Watching her in pain was heartbreaking.
There were also interactions with staff that felt unprofessional and dismissive when we asked for help or clarification. Instead of compassion, we were often met with rude tones or comments that made it seem as if our questions were an inconvenience. This made it very hard to trust that our grandmother was being treated with patience and respect.
We also observed other concerning situations in the facility. For example, we repeatedly saw residents sitting uncomfortably in wheelchairs without assistance, including two residents who had to push each other because staff were not helping them. These kinds of things raised serious concerns about overall attentiveness and staffing.
To be fair, not everyone here was uncaring. Michael, Wanda, and Becky consistently showed kindness and compassion toward my grandmother, and Wanda helped arrange additional care and testing when we voiced our concerns. We are truly grateful for them. Unfortunately, not all shifts had staff like them, and care depended too much on "who was working that day."
Based on our experience, I would not recommend this facility for loved ones who cannot advocate for themselves or who are fully dependent on staff for movement and communication. Vulnerable patients deserve consistent, gentle, and attentive care, not minimal check ins and families doing the majority of the work.
We ultimately transferred my grandmother to another center, where she is finally receiving the care she needs. I hope this facility seriously improves staff training, professionalism, and basic patient care, because the people who live here deserve better.
