40 years old and every dental appointment through my mid 30s I was told no cavities and that my…read moreteeth were super clean! Then a few years ago I went in for a cleaning and the doctor berated me for my vegan diet, told me to come back in a couple weeks because for evaluation of a potential root canal something he should've known that day. He guilted me and made me very scared. I decided to do research and had read on healing cavities naturally, and gave it all I had to attempt to remineralize myself. Then in the past week I had an abscess start on one tooth and another tooth chip. My perfect teeth down the drain. I was emotional. I thought for sure I was going to need to have dentures. I'm still single and never married, so my possibility of finding a man who would accept my dentures was going to be out the door. I have had one skeleton in the closet that no one other than me knew about. My teeth look beautifully white when I smile, but inside my mouth they have been more than an embarrassing mess. I was praying and praying the Lord would heal them so that nobody would ever have to see how disgusting they were. So when I arrived and learned that I only needed a root canal and essentially a partial prosthetic tooth my fears of dentures were resolved. But a root canal? Doesn't that mean they pull my tooth from the root and that will cause some major pain? Dr. Johnson explained exactly what it was to me but I knew it was going to require an anesthetic. The last time I had one of those shots I couldn't help but let out a scream. Medicine has changed so much that there are now topical numbing agents that make it so you barely feel the needle. At the end of the day there was no pain. I'm passing through Iowa on my way home from several months of travel. Dr. Johnson made every accommodation possible to get me moving along. He didn't judge my chosen vegan and alternative natural lifestyle and was willing to work with me on other options. I think that's what we all want. Someone who gives us their professional opinion then gives us the freedom to make our own decision. Those decisions may turn into poor choices but at least all of the information was laid out on the table. Thanks to Dr. Johnson there is hope for me! I might not have to die all alone after all!

They charged me $45 for a missed appointment. They said it was for sanitizing the room. $45? I…read morecan see maybe $5. Wouldn't me missing my appointment save them $45 from having to do it for the next patient anyway? The oral hygenist was good, but I got a different dentist each time. The billing was alyways off so it just seemed very unorganized. And the $45 is just annoying. I will not be going back.

Provide full services but always fills like money grab. We have dental insurance and have never…read morehad an outstanding balance for the services my family has received. I attempted to schedule an appointment for small cavity filing but they want half to full payment before they could even schedule appointment. I even offered to pay the day of the procedure, even before insurance claim had been filed. They would not schedule without money deposited first. I guess we have to pay for fancy office and their bragging ability about what they give back to the Altoona community. Not impressed and this is while half of my family has chosen to dentist elsewhere.

When your overpriced, ill fitting crowns start falling out, they will make a big deal of what a…read morehuge favor they are doing for you not making you wait two weeks to get them reglued. Then they will charge you a hundred dollars for a five minute fix.

I'm so glad i switched dentists! The is by far the best dentist I have ever used and will continue…read moreto use. All of the staff I had contact with was helpful and pleasant. Everything was made easy for me the receptionist was easy to work with, they were will to find my insurance information when I forgot the card. Things were explained in a way they were easy to understand making me feel very comfortable. I will be recommending all my friends, family and anyone who listens here.

cleanings last for 15 minutes not cleaned well at all gum disease, never got better in 3 years, i…read morehave had two different offices tell me they cant beleive i was on a 3 month plan , received a crown not even 2 years ago now has to be replaced due to a cavity she left to space i was told, be aware of there fast service.

Nice people. Very friendly. Good with kids.read more

I've been going to Dr. Fuller now for about two years and have to say I am impressed! Every aspect…read moreof this Dental practice, whether you're at the Altoona location or the East Des Moines location is competent without any pretentiousness. I've never had to wait and I've never received anything except exceptionally good and patient care. You're never treated like a number or a second class citizen and you're not "handled". They just serve you! If you're looking for a dentist, choose Dr. Fuller. You'll be glad you did.

From the owner: Two locations: Des Moines & Altoona…read more Fuller Associates is a family run business and thrives to provide excellence and the newest technology to our patients. New patients are welcome by appointment only. We have two locations one in Des Moines, Iowa and the other in Altoona, Iowa. We provide preventive dentistry for the entire family, including children and adults. We also provide cosmetic dentistry options too, such as teeth whitening. Services: Cleanings, Tooth Extractions, Bonding. Crowns, Bridges, Root Canals, Implants, Dentures, Partials, Digital X-rays, Fillings, Sport Mouthguards and Bruxism Devices. Most Insurance plans are accepted! Dentemax and Care Credit are also accepted. Feel free to call to set up an appointment today! Steven C Fuller, D.D.S.

While their services are fine, the follow through in dealing with prior approval from the insurance…read morecompany before completing a product did not happen as it was assured that it would. 5 years later, a credit bureau statement comes to me for a product I didn't authorize because the insurance wasn't going to pay for it (they would have known that if itd been pre-approved) and without verifying that I wanted to go through with the product. Product was never picked up from them.

Highly recommend this dental group. The receptionists are friendly and super efficient. The…read morehygienist team are all very good at cleaning teeth and being friendly. The dentists are highly skilled in their work. Their dental assistant is exceptional, as well. I recently had two crowns done, at one visit! The dentist explained everything she was doing as she went along. I thought that was just great! Helped calm the nerves and see that the procedure was almost done! I would recommend anyone selecing this group as their family dentist!

Great care, and understanding staff. 10/10 for friendliness, cleanliness, attitude, communication…read more(billing, procedure, and care options) and willing to work with us financially and mentally. LGBTQIA+ friendly, and reccomended by One Iowa. If you are up front with dental anxiety or the amount of money you can spend, Downtown Dental Care bends over backwards to do what they can for you. Anecdote/Example time: My partner has had many teeth degrade due to depression/fear of dentists, so much so that another dentist told her she'd lose all her teeth. However, when my partner was in incredible tooth pain, we went to Downtown Dental Care as it was recommended by One Iowa. We explained that she had dental anxiety, and when we arrived, everyone (from Joni at the front desk to Dr. Riley himself) was kind, understanding, and patient with my partner. No guilt or blame were given for the state of her teeth. There was only a focus on "get you better" and looking to the future-- no shame or chiding! Prodecures were explained to us step-by-step, all matter of fact without judgement. All tooth care has been presented with options and explanations of each option for us, like the cost physically vs financially for a root canal vs a tooth pulling. Not only have we been given options for treatment, but when Dr. Riley cannot do something himself (either due to his practice (like pulling teeth) or due to cost (root canal), he recommends the best place to go- a surgeon who also understands dental anxiety, or Iowa City Dentistry School for cost. One additional thing to add: My partner has Delta Dental, and the staff, hygienists, and Dr. Riley, have all helped her navigate her insurance and pointed out the next steps she needs to do when they cannot do something for her. It is incredible, personal care. Needless to say, despite my partner's dentist anxiety, she loves the team at Downtown Dental Care!

Did five fillings all of them had cavities underneath I found this out because one broke off and I…read morewent to a different dentist.

on october 18 2023 i paid 95 dollars for, an x-ray just so they could give me a referral for a…read moredifferent dental group. After the x-ray, I sat in the room for 15 minutes while the doctor supposedly looked over my paperwork and then he came in for five minutes and examined me for two of those five minutes told me I didn't need any treatment and then excuse me from his office.

I had a mess in my mouth, a combination of cavities between three of my front teeth, and chips and…read moregaps from my younger days when I nervously chewed on a metal tongue ring- my mouth was busted! I went in for fillings and we fixed the chips and oh my goodness my mouth doesn't even look like it belongs to me. Such an amazing job, and all the staff were super nice as well. I work as a hair dresser, and a nice smile goes a long way!!!

My husband and I have been going to this dentist for almost 3 years now, and it is great. They are…read moreall very friendly on the phone and in person, always send text reminders for us and are really good if we need to reschedule. Very nice staff, and very clean. Would recommend to anyone!

one of the worst places I have ever been. Did awful cavity work that caused damage I will have to…read moredeal with for the rest of my life

Have been going here for years! Dr. Lyle and his staff are great. He does amazing work, and they…read morealways make me feel so comfortable. By far the best experience I've ever had at a dentist!

I've been going to East Des Moines Dental for quite a few years and have never had problems. They…read moreare attentive to their work and staff is friendly. But there is room for a lot of improvement. Their ability to answer phone calls and or to reach out to their patients for billing is exceptionally low. Recently I was served with papers at my residence for an over-due bill from 4 years ago. I have been going to this dentist for over 10 years. They have all my contact information including my phone number, email, home address and my mothers phone number and email, yet out of the 4 years that this bill was due, neither one of us were reached out to or notified of this issue. Due to them choosing to reach out to an attorney instead of me I had to pay my over-due bill and a $100 attorney fee. I've always been on top of bills and whatever fees I have due so this situation could've gone so much better for myself and them. But I had to learn that unfortunately East Des Moines Dental does NOT care for their patients they are treating for and are only caring for what money they can get out of people. Just a warning for first time patients and or patients who have been loyal for many years, they WILL NOT have you back on financial terms.