Our car happened to take a poop in the middle of the night. Was able to drop off our car here with…read moretheir 24/7 drop off service. They called us the next day saying they can give it a look the day after due to staff. (Which we didn't mind) got a call I believe the same day letting us know what happened and how much it would be (pricing was great) our car was ready to be picked up right away. I think the call and service was great!

Emery and his son Austin are great people and mechanics. Been taking my truck for the past year…read more The entire staff is honest and hard working. Highly recommend them.

Traveling from Arizona to Ohio, I noticed one of my tires was getting low on air. I stopped by…read moreReiselman GMC and asked if they could help me out. They took care of it right away and aired up the tire at no charge. Everyone was friendly and professional, and the General Manager was especially nice. It's refreshing to find a business willing to help a traveler without expecting anything in return. Great customer service and good people. Thanks for helping me get safely back on the road.

I originally left this dealership a 5-star review after buying my vehicle, but after my experience…read morewith the extended warranty they sold me, I can no longer recommend them. I paid nearly **$5,000** for what I believed would provide meaningful protection if something major went wrong. Instead, when I actually needed to use it for a mechanical issue, I found myself dealing with a warranty company that has been an absolute nightmare. The claims process has been frustrating, communication has been poor, and getting answers has felt like a constant battle. After doing my own research, I was extremely concerned by the warranty company's reputation and the number of consumer complaints. Had I known that before purchasing, I never would have agreed to buy the warranty. For nearly $5,000, I expected a company that would stand behind its customers--not one that makes it so difficult to obtain the benefits I paid for. My biggest disappointment is that this warranty was sold through the dealership. I trusted their recommendation and expected them to offer products that provide real value to their customers. Instead, I feel like I paid thousands of dollars for coverage that has been far less helpful than I was led to expect. If you're buying a vehicle here, read every word of the warranty contract, ask detailed questions about what is and isn't covered, and research the warranty company yourself before signing anything. I wish I had. The dealership has yet to reach out to me regarding this matter. Beware!!

Truly baffled by my experience today. I've been to this location a few times, even brought my…read morefriends car in too. But after today I certainly won't be back. First and foremost everyone in store was fine - no issues and I wasn't upset with the situation. The car needed an oil change and I forgot to bring in the mailer stating their oil change special of 39.95. I told the lady at the counter but she wouldn't honor it because I didn't bring it in. Okay- annoying but whatever right? WRONG. They drained the oil but then couldn't get the filter out. I know this can be a common issue but to quote me nearly $400 PLUS the $80 oil change seemed insane. I called the last place that did the oil change and they completely took care of it/me. Now I paid the $80 thanked them and left. But I found the mailer and read every single word - nowhere does it state it needed to be brought in for redemption, it actually doesn't even say it's a coupon it says "oil change special" So I called the manager Blake, he was immediately rude, condescending and disrespectful. When I mentioned the tech drained the oil before taking out the filter he instantly remarked how "That's the ONLY way to do an oil change." (Truly, almost any mechanic can give you a different answer on what's right or wrong but that's neither here nor there). It was the immediate rudeness and talking down to me that really took me by surprise. I told the manager all I was asking was a partial refund since I had the ad and it doesn't say it needs to be brought in. He essentially told me too bad and again "EVERY store requires the coupons in person." He then offered that the coupon doesn't expire so I can bring it in next time. I told Blake frankly I don't know that I'll come back if this is how they treat customers. After a few minutes of back and forth regarding the coupon Blake told me I can bring the mailer in, he will write me a check for the difference, and to never come back to his shop again. P.S I called Amerifix of Franklin - I said I totally forgot my mailer at home can you still honor the coupon, they told me yes. I also asked if they usually drain the oil first or remove the filter, he said they remove the filter first. What a terrible way to do business and a terrible way to treat customers. Shame on you Blake.

Had my brakes done over a years ago with Dan's rotors and…read morepads . My wife drove the Car a few times a week . Rotors warp they said it only had a 12 month warranty on it we were over 7 months over . But they wanted to charge full price and if it wasn't it was a few hundred more then any other shop around Whitehouse. I don't know what happened to them. But I'm not going there again.

Northlake is a great buy here pay here dealership. The staff at both locations is very helpful and…read moreknowledgeable. I purchased a VW Jetta there and haven't had an issue out of it. It's been my second Jetta and my favorite thus far.

Their customer service is not good as far as honesty with their customers . They would not let us…read moredrive their cars without running our credit . This business is bias and and is should not be in business . We got the run around on a car that we liked and this dealer in Gallatin kept telling us Jake at the Hendersonville store was working with my wife and needed to know our down payment and we told them we had more that what was required . It got a little irritating to say the least and a little disrespectful to us. So we left with them having a copy of her driver's license which now we regret doing .The salesman at this Gallatin establishment states , the vehicle we wanted was the most expensive and it was only a 2014 Jeep and we could not run it without Jakes approval but they both were co-owners . This was a frustrating day!

DO NOT USE THIS COMPANY - SCAMMERS AND EXTORTIONISTS…read more I called to order towing services to move 2 motorcycles and 1 safe from my trailer into my garage (screenshot of the message attached). I was told the price would be $300 for 2 hours of work (minimum charge). I agreed and said I would pay cash. (Receipt attached). When the crew arrived, we successfully moved the 2 motorcycles. However, the safe needed to be emptied first, which would take 15-20 minutes, and it was physically blocked by the motorcycles, so it couldn't have been moved beforehand. As soon as I told the guys to wait a little, their manager began calling me nonstop from different numbers, insulting me, threatening me, and demanding more money, saying they couldn't wait. At that point, they had only been at my address for 20 minutes total (screenshot of the repeated calls attached). I reminded him that I had already agreed to pay for 2 hours of work. Instead of honoring the agreement, he continued to threaten me personally, saying he would come and "deal with me." In the end, I even offered to pay the workers right away so they would see I am an honest customer. But after taking my money, they simply drove away, refusing to move the safe. I was forced to hire other helpers to finish the job myself. Avoid this company at all costs. They are racketeers and scammers.

Great service!! Definitely keeping and staring this towing service number for family and friends!!…read moreVery quick, professional and polite!!

We went to get a window motor fixed and they were way over charging us to get that done. Went to…read moreanother place and saved over $100.00.

Bobby Hunter is an amazing mechanic and the salt of the earth. He and his staff are efficient and…read moretechnically qualified to repair any of your automotive needs. Look no further... no hear guys are the real deal!

They fixed my baby faster than I had hoped and did a wonderfully job. The rates were good and the…read morestaff was so kind. I will definitely be back if any more repairs are needed.

Very professional, knowledgeable and friendly. My check engine light came on when I was driving to…read morework. I turned around and looked online for a auto shop close to me and Brant Jones came up. I drove there and explained my issue. The looked at my truck, explained what the issue was, how long it would take and how much it would cost. The fixed it promptly and it runs great. I would highly recommend this shop. David, the manager, is awesome!

My husband's and my car broke down two days after moving to Nashville and we had it towed to…read moreseveral different places before bringing it here. Mr. Transmission wanted to charge us double for LABOR ALONE and didn't even really know the issue, only that it wasn't an electrical issue. Jimmy Upchurch Transmission had our car for just under a week and we paid half of what we would have paid at Mr. Transmission for both parts and labor! We are so relieved and grateful! Definitely check this place out for your transmission related issues!

My car was checked in Nashville needing Trans rebuild.When I took it to Jimmy he called and told me…read moreall you need is a part that cost 200. He could easly chrge me for rebuild after I was told by 3 shops in Nashville. Great folks