My paving company recommended 2 companies to remove a tree before they could start the installation of my back patio. I was told by Cory on 2/4 that they would work with me on the timeline because it was a quick job only a couple of hours. I liked both companies but his was a bit cheaper. We set it up 3/10 (demolition), 3/11 tree removal and Monday 3/14 paving company was going to start. The paving company set the timeline.
My bad luck it was supposed to start raining on Wednesday, so the paving company called on Monday 3/7 to demo it earlier. I called Braddock, that afternoon to tell them that the deck will be removed on Tuesday morning to see if they can work me in early if possible because of the rain. She said she would talk with Cory. I reiterated the timeline and the job start date.
Nothing, no call back till I left a message on Thursday morning. She called me back Thursday afternoon to say that they couldn't come on Friday or Saturday because the weather. I assumed they would come Monday morning knowing that the pavers were to start on Monday, remember this is a QUICK 2 hour job. She said she was booked and couldn't move the other customers. I said what about me I'm a customer and it wasn't anyone's fault about the weather! She kept blaming me, that I picked the date, which was out of my control, the paving company gave me their availability! I explained again about the situation and that they were recommended by the paving company, she said she would call me right back once she talked with Cory (Thursday afternoon)
Nothing till Friday 4pm. Sorry, we can't do your job till 3/30!!! Obviously my job was too small and/or they just don't care that they put me in a real jam!
The good news is the other company (Tree Work by Mitch) said they would work me in Monday morning and will be done by 930ish. They are busy too but actually care about their customers. I would NOT recommend Braddock's Tree Service. read more