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    Braddock Glen

    3.0 (2 reviews)
    Open Open 24 hours

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    4 months ago

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    4 years ago

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    Elder Options Senior Care - Located near Fair Oaks Mall in Fairfax, VA

    Elder Options Senior Care

    5.0(3 reviews)
    5.5 mi

    My husband and I recently had a family member who required immediate care. We called Elder Options…read moreSenior Care late on a Friday night expecting to just leave a voicemail. Instead, we were put in direct contact with the owner Josie that night. She could not have been more supportive and compassionate with us when we explained what we needed. She immediately sprang into action and came up with a care plan for us that enabled us to keep our family member at home. The quality of care that was provided was top notch and I cannot recommend it enough. I gave them 5 stars, as the top rating on this site but I would gladly give them 10. If you want to get top notch quality care for your loved one, please contact Josie and be assured that you are getting them the best care available.

    I was put in touch with Josie by a social worker in a nursing home in Woodbridge Va. with regards…read moreas to caring for my mother. I can't express enough the overall care and compassion Josie had for my mother and I when we met. She was so incredibly helpful in getting everything set up for mom's home care. Her amazing staff of nurses are absolute angels in my opinion. They were so kind and gentle in caring for my mother, Especially Sally. Josie was so easy to reach and when I had a last minute change in nursing needs for mom, She and her staff made it happen seamlessly and immediately. If you ever find yourself in need for in home care, and if I ever require it again, Josie will definitely be my absolute first call. I believe there are some people in this world that are the best at what they do and Josie and her staff are exactly that!

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    Elder Options Senior Care
    Elder Options Senior Care
    Elder Options Senior Care

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    VITAS Healthcare

    VITAS Healthcare

    2.2(9 reviews)
    1.8 mi
    24/7 Availability
    Available by appointment

    Avoid this hospice at all cost! Absolutely chaos environment, lack of management skills, lack of…read moreknowledge, unsupportive, unreliable. Does not pay as expecting work from employee, Staff resign all the time after short period of time. Not loyal managements from top to bottom. As you can see how to respond to families' complain in this site, even that is ridiculous. No patients, no families, no employees are happy with this disaster place.

    Update: (I was contacted by the general manager, Beverly, after she was made aware of my situation…read moreand promptly made it right. There was a misunderstanding in regards to who was responsible for the ambulance service and it was not made clear to me at the time hospice was started. She sounded very sincere and assured me that all of my concerns would be brought up with staff and training would be done to reduce the chances of mistakes like this from happening again. She did NOT ask for my review to be changed; but I feel that it needs to be updated to include the entire interaction so far. I appreciate her prompt handling of the situation and went beyond what her company was contracted to do to try and make amends for this unfortunate situation.) Original post: Used this service for my terminally ill brother. The hospice nurse that came for the 4 days he was in hospice were caring and kind for the most part; but the nurse who recorded his time of death was TERRIBLE - especially at a time like that. Now, their records are WRONG so they say I am responsible for the ambulance that transported my brother from the hospital to my home. The ambulance that they coordinated with the hospital. They said that he was not in hospice at the time he was transported. Hospital would not discharge him until he was in hospice and the equipment was delivered to my house. Vitas ordered the medical equipment (bed, oxygen, bedside commode, medications) BEFORE he left the hospital and it was all there. How can he not be in hospice if all the equipment THEY ordered was delivered to my house hours before he was transported by ambulance? I would avoid this hospice provider. I certainly regret it now - for several reasons!!!

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    VITAS Healthcare
    VITAS Healthcare
    VITAS Healthcare

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    Heartland Hospice

    Heartland Hospice

    1.8(5 reviews)
    4.3 mi

    I have put this off for a while, waiting for the white hot anger to pass before writing this…read morereview. I did not have time to research hospice choices, so I took a recommendation from the facility where the family member was living. They took a long time (more than 2 days) to coordinate with the hospital for release back to the facility. By the time the coordination was done, it was very late in the date (after dinner) when the family member was finally settled back into the facility. We spent over an hour filling out forms with 2 people (a nurse and the case manager). This information was then input into their system and all of the information was mangled. Half of one person's phone number was mixed with someone else's phone number. The address for the facility was typed in with the wrong city, other information was missing. After we were done filling out forms, they nurse called the pharmacy to order medications. At one point while on the phone she asked me if it was okay to order liquid morphine. Why are you asking me? You're the nurse and you're doing the ordering, what do I know? They were supposed to order supplies. They use Amazon. I have ordered supplies to be delivered to that facility for 3 years. It does not take Amazon 3 days to get products there. The person who met with us that first night indicated that they had some supplies in their car. When I reminded them about that, they were hesitant to get them because they didn't want to have to walk back into the facility, so we sent someone out to their car to get them. They could never give us a schedule, a window of time, a day when they would come by to check on the family member. It was always, "we're in the area all the time," "they don't have a set schedule," "they will come every other day or every third day but more often when it gets closer to the end." It was unfortunately a holiday week at the end. Before the holiday I was told they would now be coming out every day. Except they didn't come out every day. They didn't come the day they called to tell me they would come out every day, or the next day which was the holiday or the third day. At 3pm I arrived at the facility to check on things and was told it was the end and called the phone number. They said they would call the nurse. 30 minutes later the facility called the hospice and were told the nurse was on the way. 30 minutes later the director of the facility called and was told the nurse was on the way. 2 hours later the nurse finally showed up. She had never done a pronouncement before, so on her phone, ON SPEAKER, we all had to hear the instructions as they were giving them to her. I ended up calling the funeral home myself. Even though they had this information from the intake, nobody could seem to find the information in their system. I will stop here. Do not use this company.

    They came and saw me when my dad was very sick in the hospital to solicit their services. I…read moreresearched hospice for a long time because I knew he was gravely ill. I knew what services hospice should be providing. My dad did not last very long; maybe two weeks. I received one phone call after a nurse visitation on how he was doing. I saw him every single day. I knew he was gravely ill and yet hospice never called me and told me or my family; Come see him, he will not last the night or provide my family and I status updates after they came to do wellness checks on him. I was not called by hospice the morning he passed. I was called only by the skilled nursing facility where he was staying. And after three weeks since he's passed, they finally called to offer bereavement support. Too late. I had to find it elsewhere. You learned that when you have a loved one dying that death is a business. It's sad, but it's true. Compassion in finding people that truly care and look at your loved one as a human being is harder than you think.

    Braddock Glen - assistedliving - Updated May 2026

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