Showed up for my appointment on time and the Doctor had left for the day. I even called an hour ahead of time to confirm the appointment as it is about an hour roundtrip. Had previous negative experience with staff misrepresenting what my insurance would cover when they made a mistake on the heart monitor I had requested. She told me the Zio Patch monitor wouldn't be covered by Blue Cross PPO. This wasn't true, insurance company said Dr. Brackett's office never contacted them and this device was in fact covered. Dr. Brackett is very nice, but the staff and office is very much 'warehouse' care. When you arrive for an appointment, they don't know you are or why you're there. New Doctor has private practice and is actually treating me for a condition that Dr. Brackett completely missed. read more