I think Dr. Urban is a very nice person with a good bedside manner. She was sympathetic and…read moretreated the problem with appropriate care. The quibble I have is that a moderate complexity initial visit was $661.00, (CPT code 99204 should take 30-45 minutes of the specialist's time) the amount of time spent with me was 10 minutes, and the office did not respond appropriately to my request to forward my scans to the specislist. The billing amount was not appropriate.

Terrible bed side manner! I had just gotten thyroid surgery and my surgeon was out of town, so he…read morehad Dr. Urben come in and check on me. I was waiting to see if I was going to be discharged, and we waited all day for her to say that I wouldn't be. She basically said she was in no hurry to tell me. Why make me wait? Just tell me I won't be discharged.

This man and office do not deserve your business. In 2014 he performed a complex surgery using old…read moretechniques that left me bed ridden for a month where I lost 25% of my body weight and have still not recovered muscle mass. He then kept billing my parents over $300 a month for followups that he told me where covered on the surgery/etc billing. He was happy to take my parents money while I spent 2+ hours per visit in his waiting room, long my lunch and hours at a job I needed. Then of course the 'required' monthly follow ups he was billing weren't needed for his 1-2 month trip to Spain or whatever in August. Turns out the same $25k+ surgery can have a recovery time under 2 days. And when I had to repeat the surgery due to James poor work and old technique, another $25k, there was minimal need for followup monthly to have my sinuses cleaned out because THEY WERE ACTUALLY CLEAR. This man cost me a massive amount of physical capacity, billed my parents for thousands of dollars he said wasn't required, wastes patient time by ignoring appointment scheduling, is happy to leave you for months to vacation abroad, and needs to get with the times. His practices are dated and his knowledge behind the times. Do yourself a favor and DO NOT start with this office. Visit one with multiple ENTs who can stay up to date on practices and medications. I'm now seeing a doctor who actually can hell me instead of bulking my medical condition to pay for his Spanish villa. And if James would like to ask me about it I'd like to secretly bill his wife for my time. My parents cared and he took them for a ride.

This office is run like an assembly line. If you want caring personalized service, I would go…read moreelsewhere.

I have been getting treatment for cancer and other issues from WVCI for over a year. Everyone that…read moreI have had the pleasure to work with has been beyond reproach. From the always friendly front desk staff, to the wonderful nurses who accommodate me special needs, to my personal doctor who is extremely knowledgeable and a pleasure to work with, each and every person has been FANTASTIC!! They have also referred me to other specialists (I am new to Eugene) that have also been great. I am a very particular person, and I have ZERO complaints with WVCI. Highly recommended.

What happened at Willamette Valley Cancer Center is they gave my dad radiation. They overshot the…read moreradiation on his shoulder and destroyed his lungs. When he had his visit they told him that the cancer had spread to his lungs, which was NOT true. He then received world class cancer treatment out of state and that's where we learned this horrible truth. The cancer itself (skin cancer) could have been treated but the damage on his lungs made it too difficult for him to fight and he did not survive. He went to WVC for help. He trusted them and felt comfortable letting them treat him. And in return they were careless and killed an otherwise very healthy and active man. It was shocking and incredibly painful. WVC, there is nothing to discuss. Please do not ask me to reach out to you. We are devastated.

Saw this doctor for tinnitus. He was very brusque and acted like I was just wasting his time. The…read morefirst thing he said was "what do you want?" He asked a few questions, looked in my ears, told me he couldn't help me and showed me the door. Very unprofessional!

Hidden gem if your sick. Free Parking really easy smooth check-in today there's no people in front…read moreof me for that I'm greatful. Front desk lady's are so nice helped me right in even though I had bad history due to being addict I was blocked from being seen they got me in anyway. 6 minutes later I'm in back with nurse. I'm thankful for this urgent care!!

I called three times to schedule an appointment with the Ear, Nose and Throat clinic at PeaceHealth…read moreMedical Group, University District. This appointment was on behalf of my elderly father. Twice, I called during business hours and had to leave a message (no live person answered the phone). Once, I called just after business hours, spoke with the answering service, and left a message. The result all three times: crickets. Not one call back. On my first attempt to call a crosstown competitor, I received a friendly voice who booked my father into the next available appointment and gave me complete instructions on what to expect during his visit. I had also tried to book my dad with a PHMG primary care provider several months ago. That also took three calls, but I was successful on the third attempt. PeaceHealth has long rested on its laurels as the biggest fish in the pond, and as a result, their customer service has steadily declined over the years. They should be waking up soon to find their competition, big and small, far ahead and leaving them in the dust.