We had an excellent experience at this orthodontist office when my son received his new braces. The…read morestaff was very knowledgeable, organized, and efficient throughout the entire process. They took the time to explain the treatment plan, timeline, and proper care instructions, ensuring both my son and I fully understood what to expect. The office was clean and provided a very positive environment. We are extremely satisfied with the quality of care and professionalism.

2 of my sons got their braces from here and they always provide great service. Yvonne was amazing…read moreon this last visit. Very helpful and full of information.

If I could give zero stars I would. Spent three years and tons of money to move teeth. I am missing…read moretwo teeth which Dr Depew told me my best options were too make space for implants but after treatment I don't have enough space for implants so I'm stuck with two large wholes in my mouth. After trying to talk to him and find a solution he simple backpedaled and tried to point the blame elsewhere. And even avoided talking abt any financial topics. All they care about is your money. Don't not use go to any other orthodontist in the area! Update: After seeing the review they tried to pay me to take the reviews down and after I refused. I asked for my records of treatment which I got non original copy of. Then they posted this lovely reply below don't be fooled by them. Feel free to message me I am a real person not a bot and it's a true story.

Absolutely amazing practice!…read more Everyone who works there is happy, knowledgeable, smiling, and happy to spend the time talking with you that you need. The kids are comfortable, in addition to their parents, and I have seen a good deal of adults attending the practice as well. Billing was well explained and not rushed, many payment term options were available without interest charges. They even offered great referrals to dentists and doctors in the area if needed. Recently I was having trouble with the expander not lining up, and a phone call got me in (with a smile) to have someone correct and they sent me home with a new tool. Seriously cannot say enough about this practice, and that is with a nervous 7 year old who now loves going.

Is Acworth Dental's Daniel Lee selling Crowns?? If you would not go back, how could you recommend…read moreor give a higher rating than one star. After reading Acworth Dental's lowest google review from 4 years ago by Caitlin Conn, it was like Deja vu. My wife and I moved to the Governors Towne Club in Feb 2023 and after settling into the community we eventually began to select businesses and various medical and dental practices to serve our family needs. We landed on Acworth Dental and Dr. Daniel Lee for routine cleanings. My wife is fortunate enough to have little or no issues with her teeth. On the other hand, I have had a few fillings, a root canal and a few crowns along the way. I have been lucky enough to have had excellent dentists who have provided what I have considered only necessary and quality dental work. After reading the biology professor's, review of Acworth Dental I felt a very uncomfortable feeling come over me. I had the same experience of Dr. Lee putting a "watch" on a tooth. The next thing I know he recommends drilling out an old filling and crowning the tooth. The drilling went on for hours. And I left with a temporary that lasted for a day. I returned and they reinstalled the temporary. If I had researched Dr. Lee's reviews (Caitlin Conn's) I would have gotten a second opinion prior to allowing Dr Lee to crown my tooth. Dr. Lee took x-rays and pictures of my tooth to give me confidence that the crown was necessary. I am the type of person who confides in a healthcare provider until I feel I have a reason not to. Dr. Lee stated prior to starting the procedure that I had a "Hairline crack" in the identified tooth he had been "watching". He never mentioned or recommended having a 3-D CT Scan of the tooth to confirm the severity of the crack in my tooth. Since I obviously have no dental training, I had no idea that there was another type of X-ray available that Dr Lee had not and could not provide because he did not possess the proper equipment until after the procedure of drilling out my tooth and installing a ~$1,500.00 crown. After returning home from Acworth Dental and the numbing wearing off, I immediately felt sensitivity to cold water. Hoping it would eventually improve, I waited a couple of days before calling back for advice. Dr. Lee had his assistant recommend I go to an Endodontist outside of his practice for. 3-D Scan to determine if the tooth was cracked all the way through. I was horrified to say the least to find that he had drilled away a significant part of a tooth as well as left a sharp edge on an adjacent tooth with a gold crown without first confirming the full condition of the tooth. I was also told that the 3-D scan would reveal to the Endodontist whether or not the tooth was cracked beyond repair and identify if it would require a Root Canal or Extraction. I called the Endodontist to inquire about the cost and to make an appointment. They quoted over $300.00. I decided that before spending an additional $300+ on my newly crowned tooth, that I would speak with Dr. Lee at Acworth Dental to confirm that he would refund or apply the $1,500.00 I had just spent with him a week or two before, to the remedy cost of a Root Canal or Extraction and Implant if was so deemed necessary by the Endodontist. Each remedy procedure would be in great excess of the $1,500.00 I had already spent. When I sat down with Dr.Lee yesterday to discuss his decision not to conduct a 3-D Scan of my cracked tooth prior to the Crowning procedure he said he didn't normally do that. "Not the right answer" by my standards. I asked why he recommended it after the fact, and then he reversed his recommendation and stated he didn't think it was necessary and I would be wasting $300.00. I asked him if I had the 3-D CT Scan, and it was determined that the tooth required one of the aforementioned procedures to remedy the situation, would he refund or apply the $1,500 already paid. I believe he gambled with my tooth and pocket book to ensure I bought a crown. He stated he would NOT refund and he had to pay "his girls", lab, supplies etc. the most he would agree to do wold be a $300 Extraction if necessary in less than one year. That's only 20% of what I have already spent. It is my understanding that this practice does crowns "all day long every day"!

Dr. Daniel Lee and his staff is truly a blessing! They have worked with me the past years and I…read morealways feel like family! Taking care of my teeth, I trust fully with this dentist! There are no words to really fully express my appreciation for their patience with me, any fears that I had for a dentist are totally gone! Thank you Dr. Lee, and staff for my new journey of having teeth! I am so glad you guys are part of my family! Love you guys! Kathy

I was a little nervous about what to expect with my first needed dental crown, but the minute I…read morewalked into Cedarcrest Dental, my anxiety went away. I was immediately greeted by a welcoming, kind smile at the front desk and the office was immaculate and beautiful. It even smells good there! Dr. Lim is warm and engaging and what I appreciate most is his gentleness. My crown looks EXACTLY like my other teeth! What kind of witchery is this?!!! lol. It was a sincerely lovely experience.

Dr. Lim and his staff are the best! He is honest with you and explains options. He won't do…read moresomething unless it's necessary, and his work is excellent. He's kind and gentle, and he and his staff really makes you feel comfortable. I would travel distance if I had to just to go to him. Thankfully I don't have to. I highly recommend.

This is the best dental practice I've ever been to Crystal. The hygienist is very gentle and…read moreknowledgeable. She will give you great information. The dentist is fabulous. He doesn't try to upsell you and the whole office. Staff is very pleasant. Helpful and I enjoy going there.

BEWARE! Before my…read moreappointment, I specifically called and asked if this dental office accepted my insurance and was told they did. They accepted my insurance, told me what my portion was, and I paid it. Later, I received an additional bill for $241 and was told they were actually OUT OF NETWORK. I called TWICE asking for someone to call me back about this and never received a call. I had been with my previous dentist for over 25 years. I only left because they were HONEST with me and told me they were out of network with my insurance. Had this office been equally upfront, I would not have gone there. Even more concerning, I later learned my husband had essentially the SAME experience with this office last year. When the same thing happens to two people in the same family, after specifically asking about insurance, it certainly has the appearance of a con job to me. My advice: Get confirmation IN WRITING that they are IN-NETWORK and what your total cost will be before having any work done. Based on our family's experiences, I would not return!

Very good people that are there to help you out. Very professional and helpful !!!!!read more

I came here during there initial few weeks of opening. I can tell they are still working through…read moresome kinks since they're just starting out. i.e. Ongoing construction, pathway to the office, etc. I decided to go ahead and switch from my current dentist anyway as this was a more convenient location and have seen great reviews about Dr. Cole. Dr. Cole has great bedside manners and is patient and thorough. I was satisfied with my visit and will return. I hope they provide dental goodie bags soon.

My entire family goes to Westside Dental. They are very personable, professional and have a very…read morenice facility. They make great efforts to provide a pleasant environment and experience. They discovered a comfortable method to help my teeth sensitivity during cleaning and that has changed my cleaning experience forever. I no longer dread going to the dentist! They have helped direct us in caring for my children's developing teeth needs to prevent adult concerns. I highly recommend Westside Dental.

Great dentist Knowledgeable…read moreFriendly Explained everything Very concerned Modern equipment

Dr. Mitchell is an excellent dentist, but unfortunately the same cannot be said for the front…read moreoffice and billing staff at his new office. I really wanted to overlook those issues and continue bringing my family here, but when there are problems almost every time we visit, it becomes too stressful. If you're a new patient, my advice is to verify that the office has confirmed they are in-network with your insurance BEFORE your appointment--even if your insurance company lists them as in-network. The office says they verify insurance the day before your visit and will contact you if they don't accept it. Naturally, you assume everything is fine if you never hear from them and no one mentions anything at check-in. However, in our experience, they sometimes verify your insurance while you're already there, only to tell you at checkout that they don't accept your insurance and that you're responsible for the full balance. In all fairness for this instance, the balance was finally written off after I complained about it. The same applies if you're having anything beyond a routine cleaning. Make sure they've verified whether the procedure is covered by your insurance BEFORE treatment begins. I repeatedly expressed my concerns and was always reassured that things would improve, but issues continued to happen. The office considers it a courtesy if they don't collect payment at checkout and offer various payment options to make your payment. I don't see that as accommodating when the situation could have been avoided with proper insurance verification beforehand. In one instance when my husband was given the "courtesy" to not pay at checkout, the moment he left his appointment, I received a text with photos of his invoice, the balance due, and a payment link. I was also told that because the insurance policy is in my name, I am responsible for his bill and I will be sent to collections if the bill is not paid, which I found frustrating. I understand mistakes happen, and I know times are difficult for many families. That's exactly why clear communication and accurate insurance verification are so important. Unfortunately, I was told I am the only one having these issues with the office, even though they kept occurring. It's disappointing because Dr. Mitchell is a great dentist. Sadly, the ongoing problems with the front office and billing have outweighed the quality of the dental care for my family. I'll be relieved once this final bill is paid and we can move on.