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    BPS Southeast Flooring

    5.0 (4 reviews)
    Closed 9:30 am - 5:00 pm
    Updated 3 weeks ago

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    Services - BPS Southeast Flooring

    Floor installation

    Floor restoration

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    Stanley Steemer

    Stanley Steemer

    2.2
    (9 reviews)

    horrible service, i paid for a full room and noticed dry spots while he was still there, im asking…read morehim you not gonna clean the whole room he said he did, so the other guy goes no he didn't we both felt dry spots mind you nothing got cleaned it looks exact the same way as before they came so the other guy cleaned it complained that the water pressure was low smh i mean nothing was done they sent out a lazy guy who didn't wanna clean im so upset dont use this service

    I am also emailing the Corporate Office since the Gastonia location does not seem to be committed…read moreto customer satisfaction and customer service. We utilized your services on 08/13/19 order #175216 for our master bedroom and they upsold us to spend $400 instead of what we originally wanted done, but ok, we're suckers, I guess. That left our floors looking dull and dry and stripped. So, we contacted SS and they send the same guys out on 0817/19, order #175467 to do something, which honestly, it did work. We noticed what looked like water drops in our living room where the guys had gone through to get to our bedroom as explained above and that weekend, I did my usual cleaning by sweeping and I had intented to mop to get up those dried water spots on my hardwoods....except they wont' come up! I've gotten down on my hands and knees trying to scrub, but nothing is working! So, we report this to the Gastonia location who has refused to come back out to rectify this situation. Something about it had to be the same guys, Brian the "Manager" said. What a crock?!? You didn't clean up your mess and now I'm stuck with this until YOU are available? Now, it's been 3 weeks and I'm LIVID! NO............I don't want the same guys back at my home EVER! NO....I'm not going to take time off of work to meet you! We have been MORE THAN PATIENT WITH YOU PEOPLE! I honestly can't understand why I'm reaching out YET AGAIN for you to fix what you've done! Brian? Do NOT call me! IF ANYONE ACTUALLY DOES CARE, it had better be a District Manager or someone higher who actually gives a crap. I spent $400 for 1 room and ya'll can't get it right?!? I'm blasting on Facebook, Yelp, everywhere because this is crazy and I've had it!

    BPS Southeast Flooring - flooring - Updated July 2026

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