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    bp

    3.7 (3 reviews)
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    12 years ago

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    Pennington Citgo

    Pennington Citgo

    (3 reviews)

    Friendly fast service…read more Clean and quiet Gasoline, food and drinks Highly recommend !

    I've been coming to this convenience store every week for about a year to buy my vapes, and until…read moretoday I'd never had a single issue. Earlier today, I purchased a vape that turned out to be defective. It would work intermittently and then stop. I returned about two hours later, politely asking if it could be exchanged since it was clearly a brand-new purchase. The battery and juice level were both still full, showing it had barely been used. Instead of being treated like a valued, loyal customer, I was immediately met with an aggressive attitude. The employee took the vape from me, blew into it to prove it worked at that moment, and told me it was "made in China" and that it wasn't his problem. I explained that I've been a regular customer for the past year and have never once asked for a replacement or had any complaints. I simply asked if he would honor an exchange this one time. He became increasingly irritated, threw the defective vape aside, grabbed another one, and insisted that I open it and test it in front of him while two other customers stood behind me. The entire interaction made me feel like I was being treated as if I were trying to scam him, when all I wanted was a replacement for a product I had purchased just a couple of hours earlier. It was embarrassing and completely unnecessary. What stood out most wasn't the defective product--it was the way I was treated. Everyone has bad days, and I usually try to give people the benefit of the doubt, but I've never been spoken to or made to feel so humiliated over such a reasonable request. The interaction was uncomfortable enough that another customer even seemed concerned by how I was being treated. Unfortunately, after being a loyal customer for the past year, this experience has convinced me not to return. Customer service matters just as much as the products being sold, and today I felt neither respected nor appreciated.

    bp - servicestations - Updated August 2026

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