I was cruising back roads and ran over an item that put a hole in my tire. I googled tire repair…read moreand thankfully your shop was near. I was losing air quickly but could drive a few miles. I parked my car just outside your shop. I was not certain that your Gardner Illinois shop worked on cars. I was parked less than two minutes wondering my next move (my tire now flat) when you, Jeff, came outside your shop, walked towards me and said, "I can help you." Even typing those words I can feel all weight lifted from my shoulders. What a gift. Thank you. I said, "How do you know?" and you replied, " You look a bit lost." We chatted, Jeff grabbed a patch kit and he patched that decently sized tire hole. My day was saved. I am grateful for you- the owner- being so observant and breaking from your busy routine to check on a stranger. It has renewed my faith in the kindness of others. Thank you for your instinctually kind self. I bet I could visit 40 different shops and probably never meet the owner, they may not even be in the building. I will share with others about how kind and fair you are, Jeff. I wish you the most wonderful success in your business.

The owner is shady & unfit to work on a tricycle. Can't understand how he has 2 business. Must be…read morebecause he overcharges for everything. I was warned about going to him but took my chances. Boy, did I make a huge mistake!! He'll ruin your vehicle or say he fixed something that didn't even need fixing & charge you a huge amount. Can't believe he's still in business with all the bad things I've heard & experienced first hand. You're foolish if you go to him for ANYTHING!! I wouldn't trust him to fix a flat tire!

The volunteer staff was very friendly and kind. My children loved a vintage fire truck and enjoyed…read moreringing its bell. A nice stop for the Route 66 themed trip.

The lady that took care of us was the best, our car broke down and she actually used her own car to…read moregive us a jump so we could be on our way. and then a few days later we stopped in , but heard a man that seemed like her boss berating her because she wasnt wearing what he wanted her to and THREATENED HER saying he was going to fine her 250.00 dollars. Im sorry but that is wrong for that superior to threaten his employee when she is so pleasent and smiles all time . BP should look into this matter.

We stopped in late around 10:30 p.m. Place was bright and clean. Bathroom was clean…read more Cashier was nice and friendly. I don't think it's 24 hours. I think he said they close around 11:30 p.m.

After searching for months, my husband finally found the exact used truck he was looking for. BJ…read moreand his team @ DeLong were great to work with. Patient with us for needing later appointments (we live about an 1 1/2 hours away). The day we came to pick up the truck, it was as simple as signing our name to the paperwork and we were on our way. Highly recommend DeLong!

Unfortunately, my experience here was deeply disappointing and, in my view, very concerning --…read moreespecially for women. Based on how I was treated, I would strongly caution other women to bring someone with them, as I did not feel taken seriously despite being the buyer. While things started out friendly during the sale, the tone shifted drastically once the purchase was complete. I encountered what felt like arrogance, evasiveness, and a lack of accountability when I needed help after the sale. My questions were ignored, even when I followed up multiple times, yet I continued receiving promotional emails urging me to return. I also had a disturbing interaction where an employee called me unexpectedly and made false accusations that were not only unfounded but easily disproven. It was aggressive and completely inappropriate -- and I was forced to consider legal action if it continued. I regret completing my purchase here and truly wish I had gone to a different dealership for the same vehicle. I found another nearby location that has been much more helpful and professional, even though I didn't buy the car from them. This dealership's customer service appears to end the moment they have your signature. It was a complete shift -- overnight -- and unfortunately, their focus seemed to be entirely on the sale rather than any real commitment to customer satisfaction or follow-up. I have a strong credit profile and substantial car-buying experience, and I can confidently say this was the most disappointing dealership interaction I've ever had. If you value respectful, honest service -- especially as a woman -- I'd strongly recommend looking elsewhere. There are other Ford dealers in the area that are far more professional and worthy of your business.

I have brought my cars to Robert over 20 yrs now and he always makes sure my cars are fixed right ..read more

Pfaff ripped us off. They claimed my van needed brakes and rotors I told them not to change the…read morerotors, and when I checked out the rotors, there was absolutely nothing wrong with them. This then made me wonder if the brakes were as bad as they claimed. They showed my wife brake pads that were metal on metal, which would have at the very least been squealing or grinding, and neither was happening. Furthermore, as bad as the pads were, they showed my wife the rotors would have shown damage, and there was none. My wife went in there to get one tire replaced that was supposed to be $130 by the time she got out of there the bill was $600 they are ripping people off. I met another young lady who told me what Pfaff's told her what was wrong with her van before they could do an alignment. She said they told her the wheel bearings were bad, the tie rod ends were bad, the struts, were bad, the rotors and brakes were bad. I jacked up her van the Wheel bearings were tight as could be, the tie rods were tight as could be, the struts showed no leaks and I asked her if her van floats she said no. Her brake pads were still 90% and there was no wear on her rotors.

service was good, came here with some friends to get some snacks, and every time we have came here…read moreto get snacks they always have nice food and customer service. 5/5 stars

Usually everything is amazing and the staff is friendly and helpful! Today we got supreme pizza and…read morecheesy bread. The bread was a huge disappointment, tasted like it was burned but it didn't look burned, the pizza was good, spicy which is not usual. Not sure what happened today but usually it's a five for us!. Maybe an off day

Bought a cheap van, needed a new battery. Stopped in and Dave helped right away. Got the new…read morebattery in quickly, great service and good prices!!!!! Will definitely be back again!!!!!

Rick is a very gifted, talented mechanic. I have an older model Chevy and this mechanic is a…read moregenius! Highly recommend!