I would like to express my regret that Mike from the BP Station at
9111 4th Avenue, Brooklyn, NY is no longer affiliated with the
station.
Mike has offered unprecedented customer service throughout his
ownership of BP in Bay Ridge. His numerous accolades for his
station's outstanding service, and credibility is something one rarely
sees in the industry. The success of this franchise, was solely based
on his partnership alone. He was BP Bay Ridge, Brooklyn, NY.
Anyone can purchase a franchise, however, not everyone can build a
business. Mike is one of the most honest businessmen I have ever met.
He will be gravely missed. To begin, he never ever overcharged for
any service. As a woman, I was so confident that I was given the
respect and honesty when quoted pricing for service. I was never
misled. Unfortunately, his partners did not offer the same service.
BP Bay Ridge will never be the same. His partners overcharged, took
advantage, and never offered the confidence that the customer would
receive excellent customer service.
Customer service and consumer confidence is the most critical
component of building a successful business. Excellent customer
service, yields positive financial gain. The name BP is nothing
without proper and honest franchise ownership and representation.
I do wish Mike the best in his endeavors. I am not sure where I will
bring my car. Unfortunately, now that he is gone, I cannot say I will
be a customer of the station. His honesty and respect for his
customers will not be easily replaced if at all. read more