I have a 1986 Volvo 240 I love (you know the kind, boxy but good). It developed rust on the…read morefloorboards, to the point my mechanic said they would no longer work on it because it wasn't safe. I must have called and stopped by at least 15 body shops all over the Twin Cities before I found Bona Bros. Name a shop you've heard of, I went there and was told no. Body shops that work on rust are a dying breed! I get it-- rust is the cancer of the car. But we still treat cancer. The folks at Bona primarily work on specialty vehicles, like ambulances, delivery trucks, etc., where it is worth the money to do body repairs rather than totaling the whole vehicle. Al said he would take a look and send me an estimate. When he did, he gently suggested I should consider finding a new car, instead. But he also quoted out the whole job and said they were happy to do it if I wanted. I'm emotionally invested in the car, so it was worth the price. Al and his team did a fantastic job replacing the floorboards for me. He kept me in the loop with updates as they worked, and the final total came in under the initial quote. If you have a car with rust, this is the place to take it.

From the owner: Collision repair and refinishing for everything from family vehicles to commercial fleets — plus…read moreindustrial sandblasting and protective coatings, with one of the largest paint booth in the Twin Cities metro. We handle insurance claims, fleet body work, and the oversized vehicles other shops turn away. Because we're part of the Bona Bros. integrated operation, a truck with both body damage and mechanical issues from the same incident gets repaired in one place: body work here, mechanical next door at our truck shop. One timeline, one invoice, one accountability structure.

My hyundai sonata had a banging sound coming from the rear of the car when driving on a uneven…read moresurface and also had starting issues. Stinson Automotive fix them both and their charges was very reasonable. I know this because I have gone to many places and have experienced how they over charge you. This place is honest, their work great and people super. Re comment this place, yes yes

Kudos to Dave at Stinson Automotive (33rd and Stinson). My Check Engine light came on and the…read morefirst thing he said was "Check the gas cap." Turns out there is an oxygen pressure sensor vent that's part of the gas cap. I had recently switched out the original one for an after-market one and apparently the seal wasn't exactly right. I put the original back in and the Check Engine light went out. Some other repair techs might have charged an awful lot to "investigate and diagnose" that problem. (It is a stupidly severe warning for something so simple.) Dave's been up front and fair in all my repair assessments so far. Highly recommended!

Amazing, genuine service at reasonable prices. I've recommended this shop to many people for car…read morework and will continue to do so!

I've been going to Nelson's since 2016. I have been to the Uptown location off Lyndale as well as…read morethe Green Garage! I LOVE NELSON'S! They treat you like family, never talked down to me or patronize me (a big thing for a female who is used to others trying to make me feel badly or take advantage of me). This has been my experience at all their locations. Most recently, I was heading back to Wisconsin for a family wedding. Long story short- I had car issues and Nelson's was the first call I made. They told me to bring it by and looked at it immediately. They were so kind, quick to act, and empathetic--I truly felt seen and valued. They helped me learn what I needed to do, and worked with me to get the job done right. I had to come for a follow up, and they took care of me again with such kindness, efficiency, and care. Cannot recommend enough!

I had my car towed to UI 12/30. I had the computer module replaced on my Saab for a second time at…read moreUI (first time 9/2023). I had to replace the computer because we are going to sell it and also a few other items...almost $2,100. I picked it up from their parking lot and the power steering is so tight I can hardly move the steering wheel To drive it onto the road. I drove it across the road to Holiday to see if I needed to buy power steering fluid as I had a 25 mile drive home. Power steering level good. I got to Plymouth and called the shop before they closed Tuesday night. John called Wednesday about 3pm. I asked if the mechanic drove it. He said yes around the neighborhood. Literally, steering was almost locked, front end sounds like a dinosaur yawning. A tense 25 miles home. How could this be missed post computer fix as they parked it in the lot? i could have had them either diagnose and fix the issue at UI (saving me a ride in rush hour downtown) or towed to my other mechanic in Eden Prairie. Friday it's being repaired in EP. It is most likely either a power steering pump or seal issue or possible cv joints. Frustrating.

I am going to post my complaint to the BBB, the owners response, and finally my rejection of his…read moreoffer to make good on this transaction. Judge for yourself, but I'm sharing my story so not one more customer is defrauded by this shop. Seriously. Be warned..... I brought my car in on 12/20/22 @ 8:30 am and advised Dana, 'I hear a grinding noise coming from the front end. It occurs when I accelerate and when I'm moving at all. I had the vehicle last serviced with Hoover Wheel in August and they replaced parts. I have the detailed work order of what they've already done and it's on the passenger seat.' She had me sign an estimate that showed $738 for a wheel bearing replacement, which I signed saying to her, 'I want the grinding noise to be fixed.' She said 'no problem, we'll get you taken care of.' Dana calls me around 4pm to tell me that I can pick it up. I arrive and the bill is $938.77. I paid it even though it was a lot more than originally quoted. I just wanted the noise gone and they said they could do it. I drive the car away and the grinding is even louder. I called and they didn't answer my call. The next day, I waited for a return call because I did leave a voicemail at 5:22 pm. No call back. I called her and said they didn't fix it. She said bring it back and we'll get it fixed. They charged me AGAIN for doing what I had asked in the first place! I was told that the drivers side wheel was hanging there by the owner. I asked how that was possible when I just paid $938 for that to be fixed. They fixed the WRONG SIDE OF MY CAR AND THEN CHARGED ME AGAIN FOR WORK THAT DIDN'T NEED TO BE DONE. I never signed anything agreeing to pay them extra to do the job correctly. This garage has scammed me! I'm out now $1913.25 on a repair that should have costed me less than $500! These people have to be stopped! I told the owner everything and he did not have any sympathy. He gave me $100 off the second bill. I was defrauded by this garage. I understand making a mistake but to blame me and then make me pay twice is outrageous! I want the second bill repaid to me because I shouldn't have had to pay for something that didn't need to be fixed. Again, there is serious fraud going on here and I'd like the BBB to investigate please!!! The owners response: Let me start by saying I am truly sorry about Daniel's experience. He wanted a wheel bearing replaced. We asked which bearing he wanted replaced, He replied "I believe it to be the front passenger side" (call file at 40 sec). Dropped off the car and gave us paperwork from another shop. He did not ask to have anything confirmed about the bearing. Told Daniel that if the hub needed to be replaced with the bearing it would be extra. Parts were replaced per request no diagnosis was performed. A new hire performed the work he did not test drive prior or after the work was completed. Our repair process states to drive before (if driveable) & after repairs. Tech is NOW aware that EVERY vehicle is to be test driven before and AFTER repairs. The 2nd day we looked at the driver side & found the nut was loose. We tightened the nut, the bearing still was noisy. We told Daniel how much it would be to replace the driver side bearing & hub. Finished repair test drove the noise was gone. At pickup he said it was a lot of $$. Gave a $100 discount. I gave him both bearings. I turned the passenger side bearing and said that it felt notchy. Called Daniel twice on 12/30/22 to resolve this. He didn't answer or call back. My solution is as follows. Bring the car back, I will provide a loaner. I will remove the passenger side bearing and install the old bearing. Document taking the new bearing and hub assembly off and installing his old bearing. If there is no noise I will reimburse him for the 1st repair. If there is still noise we can work something out for the passenger side bearing/hub assembly. I am not going to give Daniel the new bearing/hub for free. I need the parts so I can return them and be reimbursed by my supplier. I also want Daniel to take his review off Google and the BBB too since I am accommodating him. I am providing the recorded phone call file from 12/19/22 and a screenshot of the call log showing the times I called Daniel on 12/30/22. My response to the 'solution' offered: I no longer have faith in this business to handle absolutely anything with my car competently or honestly. I reject the 'accommodation' offered. It's simply insufficient. As far as removing my reviews; absolutely not. As a matter of fact, I have told everyone about the scam happening here. John, your response is unacceptable. I complained of a grinding noise. Your website falsely advertises it fixes grinding noises right the first time! Excuses is all you've offered. I will accept the labor costs if you're okay with my continued protest that I should not have had to pay twice. You and your staff are perpetrating fraud by falsely claiming you've done work you didn't do! You even admitted-see BBB

Once I found this little gem, After I totaled my first VW, I actually hunted for another VW so they…read morewould be the people that worked on it. Family owned.

Excellent mechanic shop specially when you are 1200 miles away and your younger adult son needed…read morehelp.

I called to schedule an appointment for a flat tire. They asked me to drop off my car and said…read morethey'd fit it in between appointments--and they had it done within 2 hours! The staff was super friendly, and the pricing was very affordable. Highly recommend!

I went there recently because of a staple in my van's tire. Right from the first phone call, they…read morewere amazing. Very honest about how busy they were and the timeframe needed. When I went the next day, they told me what time they could take me and had me come back rather than waiting. They took the van promptly, did the work quickly, and went way above and beyond to make it an amazing experience. I am already recommending them to everyone. They are honest, kind, and more than fair. I was also impressed that they seemed to know everyone who called them by name and personally. This is the kind of auto place everyone hopes for! You won't be disappointed.