Wish I could give them 0 stars. I would not recommend these people. RUN and don't look back! Boxelder prepared my 2023 tax return and included two W-2s from the wrong year (2022) while omitting my actual 2023 W-2. The tax year is printed right on the form. Because of this, the IRS disallowed my withholding credits, my refund was never issued, and my account was flagged for lien/levy action. When I notified co-founder Tom Conradt about the errors, he responded that my email was "not sufficient in terms of credibility or specificity" rather than investigating his own firm's mistake. I've spent months correcting their errors myself, filing an amended return and complaints with the IRS and DORA. They market themselves as having tax lawyers and CPAs, but my return was prepared with apparently no CPA review despite a CPA being CC'd on my emails. AVOID THIS FIRM! read more

Love this firm. Use them for my accounting every year. My taxes are actually quite complex... and this group always 'knocks it out of the park'. Thank you to Big Tom Conradt and the Crew. read more

I had a horrible experience due to their employee Tom Conradt. Everyone else I talked to was nice, helpful, and very pleasant. I had a phone call with tom earlier today, and he let his ego go wild. He had told me on boarding was $750. I simply asked questions about that payment, as I didn't know if it was going to be applied later or not. I just wanted to understand everything before I gave $750 to them. He got extremely aggressive saying "this isn't a negotiation" yet I wasn't trying to negotiate. He then raised his voice and asked why I'm arguing with him. I simply said I never argued and only asked a question to why I'm giving so much for on boarding. We went back and forth for a bit, then I hung up. Completely unprofessional and dude seems to run off ego when someone asks a simple question as to why I'm giving him nearly a grand for on boarding. Hey Tom, take a deep breath and let your ego go. read more

I cannot believe that I am doing this since I am of the school of "If you have nothing good to say then don't say anything" BUT the brief (14 minute) phone call with Tom Conradt and near IMMEDIATE dismissal e-mail minutes after the end of the call... here I go I feel that all he was interested in was $ with a $2500 "ON BOARDING" fee, with barely an explanation of what it was for. He said he was late for a pending appointment limiting the "Free Consultation" and that was it. I did not even get a chance to fill out an application before being terminated. I could go on, but I feel the short of it was that there was not enough blood in the water and I was going to make him work for his money and he was not interested. Free country. read more

Truly and utterly the worst. Full stop. If you want your tax documents prepared incorrectly, this is the spot. If you want them to overcharge to correct their mistakes, this is the spot. If you want a place to call an "onboarding fee" a "retainer" and falsely represent their services and fees, this is your spot. If you want a team who provides no guidance or insight and acts as if simple questions is a massive burden that they shouldn't have to deal with, this is your spot. It is mystifying that this place has any positive reviews given the exorbitant price and piss poor service. Even when proven to be wrong and to have failed in their stated duty that we hired them for, they still had the audacity to charge us MORE. Crazy expensive, terrible service. What's not to love? read more

Zero stars -- they say they're going to "help you resolve your tax issues" and "negotiate a settlement or at least a payment plan". What really happens is they sucker you into paying their (outlandish) fees and then they file everything and then YOU'RE ON YOUR OWN!!!! They do not help you deal with the IRS or the State as far as reaching a settlement or payment plan, they just say, "Good luck, you're on your own" -- So why bother paying them to do anything for you? read more

I needed assistance with my tax situation and looked into Boxelder. I was told to pay $500 for an initial appointment as well as to gain access to my IRS records. After the appointment, I was told they needed to examine my previously filed tax returns for another fee of $300. After that appointment, I decided to seek out another firm as I felt as though I would be slowly bled for fee after fee and that no defined plan as to how they would work with my tax situation was ever presented as stated on my receipt for the consultation. Approximately two years later I found they were continuing to file documents to the IRS without having communicated with me. I was disappointed at their lack of transparency and communication during that two year period. When I contacted the firm about my findings, it took three days for me to receive a return call. During that call, I was talked over, berated and cursed at. read more

Tom, Mason and KD have done everything they said they would do and continue to perform as they said they would. Tax relief is definitely a process that takes time but I'm seeing the light at the end of the tunnel. I would recommend their services to anyone who needs a team to help them get thru this daunting process. read more

They completed the work as agreed upon and the result was satisfactory. My only complaint was their lack of communication and the amount of time it took them to accomplish what was not that complicated of a task. read more

Had a far-less-than-stellar experience with Dave, who was extremely responsive before I signed up, then vanished into thin air once he had made some money off me. My 2018 returns were reviewed by 3 different CPAs, and was consistently told they had been done very poorly/incorrectly, and when I tried repeatedly to contact him to get help, no reply. So I am now having to pay to do it all over again. One of the CPAs that reviewed the return stated "whoever did this return should have his license revoked". I ended up overpaying by $20,000 on my 2018 taxes - and the return was so sloppy that even my date of birth was incorrect. RUN, don't walk from this gaggle of dishonest incompetents. read more

I learned of Tom after listening to him on the After several calls with tax professionals, I finally connected with Tom. He was honest, knowledgable, professional and empathetic. I was so worried about my situation but he connected me to the right resources. He's all about servicing you and helping you navigate without all the jargon and overcomplicating. Efficient and Effective; I would highly recommend. read more

Tom Conradt was extremely unprofessional AND used profanities on two separate calls! Called to clarify cost of their services since he rushed me off the phone the first time stating he had an "important" call to take both times. The second call he DID NOT want to clarify anything before I paid $250 for previous year tax review. stating "You need to make payment". Why do I need to make a payment before finding out cost of filing the return, what services are available, etc. Seems his focus was only to rushing me into dropping money before making sure the customer was informed enough to make a decision. Definitely do not want to work with this firm after this experience! read more

They are very professional, making sure you know you're first when it comes to business. When I arrived they made sure to give me a tour of their office, offer me something to drink or snack on before we got down to business. I liked that, on top of that while they were doing my paper work they made sure I was comfortable at all times. I'm glad I came here for my taxes an I honestly see myself only going to Boxelder Consulting for now on. Thank you, an it's a pleasure doing business with y'all! read more

Tom Conradt was very condescending in his approach when we were attempting to solve a miscommunication between Bench Tax and Boxelder Consulting. I would not recommend working with him. I'm not a tax attorney, but I did receive my degree in Economics from UC Berkeley and currently have 24 employees under my care. I'm an intelligent person, but my knowledge in tax resolution is limited and rightly so. It's not my field of expertise. I was looking for guidance through a miscommunication between Bench Tax and Boxelder and was responded to in rude and condescending way. When I requested another Associate, Boxelder dropped my case entirely and without much thought before doing so. That should be a huge red flag for any potential client. I'm not certain about the professional habits of the other employees, so I'll yield judgement. Boxelder might be a great firm, but I'll never know because my experience with Tom Conradt was not a professional one. I think that he has to realize that clients are paying him for his services and deserve to be treated in a more tactful way, regardless of the money that he believes we are wasting by putting him "On the Clock". That's what we pay him for. His in-depth counsel. Boxelder might be a good fit for some, but Tom Conradt is not easy to work with. If he approaches you for your business, I'd be cautious. There's also this: https://www.wsj.com/articles/twist-in-an-insider-trading-case-1463352330 read more

If you're looking to simply be a number. If you're inspired by condescending conversations. If you welcome repeated micro managing the accuracy of documents... Like...what state your filing in...If you can't the basics right, what else are you doing incorrect -ly?? Well now, you've just irritated them, and you better sign off on those corrections IMMEDIATELY, or you're chastised like a petulant child. If you have time and energy to review ad nauseam what you know to be the previously discussed issues and timeline, without ANY progress, and endless zoom meetings to "reset". If you are willing to accept YOU are to blame for any and all delays. If you appreciate being told that accountant leadership is "Very busy" during tax season, and unless you have"signed" there may be delays"-Despite paying $500 fee to begin process- BTW, no delay accepting the fee! If your employer allows you you unlimited flexibility to leave work for said Zoom meetings, where key players are MIA...Incidentally I'm a frontline healthcare worker, who like so many, have become punch drunk over the accumulated stress in the past 2+ years. Lastly, if you desire to have your " file closed", without warning, or any updates as to the status of your case processes... Then this is the PERFECT agency for YOU!! The only consolation is that, I've since learned this is a resounding theme, for others who have shared the same experience. Sigh..So, I guess I shouldn't take this personally? Don't worry, if you have second thoughts, the dismissive/ patronizing termination letter, invites you to reach out with any questions or needs! Next, BBB and anyone I know in need of related services. read more

Spoke with Tom the other day and was given excellent information relating to my tax problem. I would highly recommend their services.

Tom and Dave and their team make taxes not only easy and stress-free, but actually fun. Tom and Dave are such warm, helpful, engaging personalities, who make the entire tax process seamless and approachable. They got me my maximum refund, making sure I understood the entire process and was comfortable the whole time, while always going to extra mile in service and care (smoothies and puppies!). I'm sure that however complicated or unsettling your tax situation, Tom and Dave and the Boxelder team will lead you through it with confidence. I am sending everyone I know to them, and couldn't recommend them more highly. read more

Tom's a joke and rude. Stay away from this firm. I was late and called in to reschedule and his partner said no come in now. So I drove about 30 mins away and when I got there I apologized to Tom and Tom in his great wisdom says time is money. And I said if it's a problem then we can part ways now and he said ok. read more

I was beyond stressed out about our tax situation before we were referred to Boxelder. I just wanted to give up & sit in a corner & cry. My husband was stoic and pretty hopeless as well. All these feelings began to melt away as soon as we entered their office. We were introduced to the whole staff and received so warmly I almost felt it was a social situation. I started to calm down a bit. Once we began spelling out the mess, the guys were positive and asked great questions. Their demeanors were warm, yet take charge and I knew we had come to the right place! Their efforts in ascertaining every conceivable piece of even potentially helpful information was thorough, to say the least. There was a lot of brainstorming happening and I couldn't get over how hard they were trying for us! Their combined level of experience, education and problem solving skills is outstanding, magnicent, impressive, remarkable and I could go on with more superlatives! Every company member has been extremely professional, helpful and non-judgemental. We are not at the end of iour journey with Uncle Sam or Boxelder, but it isn't due to anything Boxelder didn't address. I cannot express my gratitude to them strongly enough! You guys are the epitome of professionalism. I think of you as our own cavalry! Thank you! read more

Alex help my 2015 tax return. He is very easy to talk and knowledgeable. The staff is very friendly and helpful. I totally recommend Boxelder Accounting for your tax services, espacially for small business. read more

These guys called us over and over asking us to use them to settle a tax issue we had with a business we manage they said things would go smooth and that they would settle all our issues and not cause us any more problems, unfortunately that was not the case after we paid them we had about 3 other people contact us saying they work for the consulting firm and that they were going to help us settle everything, all we needed to do was send over a power of attorney form and they would take it from there well we send the power of attorney over and don't hear from them for a day or two then I decided to call them at which time I was advised that it would take 30 days to process our power of attorney and that they would contact me when it was done I about lost it at this point but she started saying we could call the state with them on 3 way and give authorization to discuss our case we tried 3 times but unfortunately we were unable to get him on the phone, so she says we can try later and to give her a call back, well when I called back I guess the attorney that's runs the place answers and I start asking him what's going on and trying to explain my issues at which time he starts giving me a analogy of going to a doctors office for a broken leg and before the doctor can check your leg he has to take your temperature BS and tells me that I should not be so defensive I'm like these people are crazy what do you hire a lawyer for to protect you right?? Anyway he says that when things start off like this he knows it's not going to go so well and that he would just refund me my money...well here we go again I guess now I don't get my $625 back they want to give me $250 with the advice that I contact another firm to help us with the issues.....I'm going to contact the bar association and report these guys to the BBB...word of advice steer clear of these guys they are not organized and they will talk down to you if you let them no damn respect.. read more

Tom and his staff have been fantastic. I have a tax problem and have tried to deal with it on my own for over 8 years. The IRS kept running me in circles, which is frustrating and depressing. I felt like I would never get my life back, worrying about garnishments, increasing interest and penalties, and what it did to my credit score. Tom and his team are professional, very knowledgeable on tax laws, IRS rules, and accounting practices and easy to speak with. Everyone I've dealt with at Boxelder Consulting has been wonderful. I just can't say enough good things about them. Their fees are very reasonable and I'm even able to make monthly payments. I can truly see light at the end of this tunnel. I'm recommending Boxelder Consulting to everyone one. Sincerely, Sandy R Flint MI read more

I know lots of people have good accountants, friends that are accountants or handle things by themselves. Which I have done in the past but now I have found an amazing team of people at BoxElder. Saving me thousands of dollars is a huge deal! I would much rather pay a small business (which is all tax deductible anyways) and less money to the IRS. I know it's cheaper to just file on Turbo Tax and I ended up paying the IRS thousands more than I should have. Before I was paying the IRS what I thought was "normal". What makes them better than just "an accountant" is they are a team of people with different set skills. They seem to genuinely care about you getting the best out of your tax situation and return. I am working with them for business consulting, delinquent taxes and plan on using them for my 2018 taxes and future filings. It was something I put off for a long time, 3 years of having that worry in the back of my mind and luckily I was referred by a friend. Very nice group of people, friendly. Probably the nicest attorneys and accountants you will ever meet. I would recommend them for personal taxes, business taxes and business consulting even if you are not having any issues. I spent some time working with Dave on business consulting and he's really sharp and knows his stuff. Tom, Mason and Audra are really great too. read more

David is awesome, truly! I got behind the eight ball on some state returns only to find out that they changed the form after 20 years and the fields on the new form were utterly foreign to me. I literally had only a few hours to comply with a filing deadline and was desperate for help! Someone recommended David, so I took a leap of blind faith and it PAID OFF! David listened, asked for 20 minutes to review the form and study compliance, called me back in 15 and held my hand throughout the entire process. He's not even based in my state and helped me when I even couldn't get my accountant on the phone. Customer service just doesn't get any better! Very impressed. Seriously considering sending all of my business accounting all the way to Colorado to get treated the way I treat my own customers You won't be sorry read more

I was struck by how quickly Tom responded to my call. I had been putting off getting the help I needed with my taxes. I only wish I had called Tom sooner. He took the time to really understand my tax problem. I instantly felt so relieved to be getting the help I needed and I felt like he really understood the problem and came up with a cost-effective solution. He was professional and he holds himself to the highest ethical standards. I am so grateful to be working with him! read more

Best accounting firm ever! I had a pretty complicated tax situation, and they went out of there way to make my wife and I comfortable. The explanation of my issue was top notch and Alex and Melissa walked us step by step through the process. Communication was fantastic throughout and I would highly recommend this firm for everything from basic tax preparation to complicated auditing situations. Thanks again guys! read more