KK was absolutely wonderful! I bought the most beautiful bed and he was very nice and helpful…read more Super friendly. He took the bed apart and had everything wrapped and ready to go for us. It ended up not fitting in the truck we brought so he followed us in the company truck (for a small fee, which I happily paid because it was strapped down and secured very well. Much better than it would've been in my truck.) He sent me pics of the catalog so I could find more specific specs of the bed so I could make sure it worked before I bought it. Plus, he even answered a question five days later when I was setting up the bed and couldn't remember one detail. I would highly recommend going to this store! He's constantly getting new things in stock so it's always new!

My friends, family and I have bought furniture from this store multiple times. If you want the…read morevintage shopping experience and good customer service this is the store to go. Staff is very helpful and patient when you go to choose furniture. It is always a pleasure to see that good customer service still exists. I will recommend shopping here. Service and delivery are exceptional.

When we entered we enjoyed being able to walk in and was able to look a minute before we were…read morewelcomed in by Susie. She was so friendly and explained everything to us and told us about the sales. We live how the had so many options to choose. I ask about the fabric on a couch she told us that one could be changed and showed us all the options they have. I noticed they had little drink stations and some ice cream yumm. I think the price was good. Their customers service is top tier.

Everything went well until delivery. Not the delivery crew they were great. The furniture was…read moredamaged (fabric torn) and the delivery crew caught it before loading and turned it in so they wouldn't be blamed. Someone sewed it up and shipped it. now we have to have another piece made and swapped out More waiting and wondering. Let's see how this goes and if they call me or I have to call home zone.

Gabby provided great customer service and helped me through the entire process! The value was great…read moreas they price matched and I got a great deal. They have a variety selection here. I definitely recommend coming by and asking for Gaby if you are looking for something she will take care of you.

Isabella help us out, she was friendly and took her time with us. I would highly recommend this…read moreplace. Customer service was excellent. Give it a 10+

I can always find unique, reasonably priced furniture here. They also have great decor to accent…read moreyour home. Their designers are very helpful as well. I recently moved out of state, but was visiting Ft. Worth and stopped in. I found a great coffee table that I absolutely love and it fit in my car for the return trip. I highly recommend this store.

Stopped in while visiting from San Antonio and was greeted warmly by Abby and Helga! Abby has…read morecarefully curated her space and there truly is no other place like this. I will be coming in every time I'm in town!

Came here to purchase a bed frame and since I already knew what I wanted the process went seamless!…read moreI selected my product, made the purchase, and set up delivery for a later date. This location is fairly large with an outlet center, play area for children, and coffee bar. The employees were helpful and didn't hound me as I was looking at other items. I look forward to receive my order and will update regarding that experience.

I spent $1,500+ on a mattress from Living Spaces and it is already sagging after what should have…read morebeen a fraction of its lifespan. I went through their formal inspection process, which confirmed one inch of sagging, and was told that does not meet the warranty threshold of 1.5 inches. So apparently I need to keep sleeping on a failing mattress and wait until it gets worse before they will help me. I offered to pay the difference toward a replacement. I offered to accept store credit. I asked for a partial refund. Every option was declined. I have now spoken to multiple people, been escalated twice, and received the same answer each time: not our problem. At no point did anyone make a genuine effort to find a solution. I was told to come back in three months when the sagging gets worse. That is not customer service, that is stalling. The math here is simple. I am either stuck with a $1,500 mattress that is falling apart, or I buy a new one and I am out $3,000+. Living Spaces has made it clear they are comfortable with that outcome. If you are considering a large purchase here, especially a mattress, think carefully. The product warranty sounds good until you actually need to use it.

courteous service from sales staff and delivery people. Super fast delivery. Excellent!read more

Purchased a new bed for a guest room. Staff was wonderful, reasonable prices and setup on delivery.read more

Really good store, I came in for some furniture and they did help me find the right mattress for my…read morebedroom and hook me up with some really good prices

Update: The owner of the store called me the day after I posted this review to apologize and he…read moretried to locate a new sectional. There wasn't a full set available so he refunded my money with no issue. Thank you for your quick response and resolution.

I had a very pleasant experience with Sam's Furniture, in large part thanks to Jackie, and the…read moredelivery guys, Mike and Charles. When I first arrived at Sam's I was greeted by Jackie. She simply said "welcome," and waited to approach until it was apparent I was ready to be approached. I was a bit worried going in that it would be like the car lot experience. Thankfully, it wasn't. I saw the couch I wanted, and Jackie handily provided this information (anyone considering this place will find this helpful): Since I was a first time customer, I could get fres shipping on my items. (I didn't spend this much, so shipping was $79.99). They do finance (but I paid outright). The do not deliver on Sundays or Mondays (Yes to Saturdays). Generally speaking, the furniture is not available on site, same day. You purchase your items, and schedule a pickup or delivery. The warehouse is on Beach Street in Fort Worth. If they deliver they move in the item (even if you are upstairs like me). You can also pay to have your old item moved, $20 per item (as I did with my old couch). The game killer may be for anyone considering this place that you can't do same day. Also, if you need a Saturday delivery, you may have to wait even longer. Mine was delivered 30 mins ago and I ordered it 2 weeks ago. I have never heard of a "sofa emergency," so that shouldn't be an awful thing. The prices were very reasonable. My super swell sofa was $349. They also had a "Clearance Zone" with some good stuff! Jackie was able to communicate with me via phone following the process during business hours and handled all of my questions with ease. When the item arrived, Charles and Mike delivered, moved my old one, set up the new one, did a walk by with me to ensure quality, took photos and asked me to sign. You could tell they actually enjoyed their jobs. Thanks Sam's for making the little time I have off comfortable!

The location is awesome! The selection is a little scarce, but the prices and quality of what they…read moredo have keeps me going back.

Best deals on quality furniture! They sell the same furniture you would find at big name companies…read morefor a much better price. Right when I walked in I was greeted by a kind young man who helped me go through the catalogs they have to find a dinning table. He was very patient and did not overly push me to go over my budget. Will continue to buy any future furnishings I need from here.

From the moment I walked in the door the staff was absolutely amazing. I consider myself a tough…read morecritic when it comes to customer service but I can not deny that I was treated phenomenal by everyone who works here from my sales associate, to members of the staff who politely offered me something to drink while I shopped, all the way up to the two young gentlemen who delivered my furniture. I recently moved and needed furniture right away. They were able to provide same day delivery in my case. I highly recommend this place if you are in the market for new furniture.

Purchased my couch right before covid shut everything down. 5 years later (last year) my couches…read morebegan to fall apart. the hinges fell off so they no longer latch, The power brick connectors no longer stay attached, and the sagging and frame damage is HORRIBLE. I would not recommend these at all. We purchased a protection plan. Within the time frame of this protection plan our dog decided to pee on the couch. We called them to clean it and the tech brought a little green machine. Which I have. It didn't feel professional at all as I had already cleaned it with my machine prior. Don't buy their plans because they won't give you the service you pay for or protect your furniture. I also bought a dining room table. counter height with 6 chairs. the screws are constantly falling out and some of the wooden parts just completely fell off. We spent a lot of money on these pieces for them not to last. I would recommend going elsewhere.

The entire process was smooth from the store representative to delivery. I love my new dining…read moretable! The furniture is of good quality. Come here instead of Ashley Furniture. I had the most stressful experience with them for the last couple of months. No I do not work for Home Zone.