Mattress stores aren't particularly exciting, but we had a great visit (and buying experience, but…read moreI'll get to that later). Basically, it all came down to Jeff, who was our Sleep Expert according to the title on his business card. This particular store is a better one to visit than most because it has a lot of the clearance items from other stores in-house in addition to all of the normal (read: new) items that you'd see in all the other stores. Rather than look at any of that, or even talk prices, my experience began with a lay-fest to get a feel for the different types of "firm" (my term, my request) mattresses they had. For the self-service folk, Mattress Firm has colored body pillows across the top of each bed. Red are on the softest beds, usually "pillowtop" or "cushion firm" mattress styles. Then, oange cushions lay across the tops of the medium-firmness beds, while yellow cushions mark the firmest third of their beds. We tried out nearly all of the yellow-pillow beds (not in order, but as a guided tour by Jeff) along with about half of the memory foam and all of the "hybrid" beds. Hybrids are basically traditional mattresses crossed with Tempur-Pedic... they're a completely different feel from both and will be experienced differently by everybody :: think of it like when the Simpsons intro is done by a Guest Animator. Back to the story; while we were trying all these mattresses, Jeff gave a brief explanation, expanding on it when asked, and waited either standing or sitting two about beds down while we experienced the different feels. This distance was a very important detail for me -- he stayed involved but did not crowd. Points. Ours was a rather long visit, but he showed no impatience, possibly something from his time serving in the Marine Corps. Once we had decided on 2-3 "finalists" (in terms of style, not specific model), Sleep Expert Jeff opened the conversation to different levels (quality and price points) under each, giving very relatable examples (e.g., fully-loaded Avalon compared to base-model Lexus; I drove up in a Lexus, btw). He also told us about all of the different options in terms of working the store's various promotions to our benefit. Needless to say, we were well taken care of, and things ended with a purchase that was very much win-win. This brings me to my last point, MESSAGE ME if you're going to go so I can get you a card he gave me which will give you a nice discount (and hopefully get me something if you spend enough, haha).

Sean and Dorian were great today! very knowledgeable about every product and mattress. We purchased…read morea mattress the day before from the mattress firm in Highland Village (also excellent service) and when we walked in today they were very tentative even with other customers and treated us the same even with just buying sheets. Sold us the sleepys sheets (Sean) and little later in the day came back and bought temerppedic protector and very happy with all of mattress firm. Great prices and they do everything right. Don't do Nebraska, Ashley's, living Spaces ETC. I like that mattress firm has kept to just mattresses and bedding because they do it better than any other competitor.

Joel was very friendly, punctual, knowledgeable, and had a great selection of mattresses. With an…read morehours notice, he was able to bring us to his warehouse and deliver the mattress the morning after communicating with him. I love the mattress that I purchased, and the other mattresses that he had were for all kinds of lifestyles and budgets. He also offers a five-year warranty for the mattress that we purchased.

I had the best experience with Joel! This is the place to go if you want quality at a great price!read more

Amazing! Great service and we got a phenomenal discount! We just moved into our apartment and…read moreneeded a mattress as soon as possible. Phil helped us with our mattress and same day delivery!! $2,000 mattress he got it down for us. They have 70% off right now and are moving beginning of 2027. Highly recommend!

Pillowtop Phil is the BEST in the business. He made a great deal for me and my family selling three…read moreamazing quality mattresses for a fraction of the cost and time of what it would have been at a regular mattress store. I was in and out of there with a mattress I'm excited about and will be getting it the same evening I bought it. Unreal customer service!

I bought a bedframe from them a few years ago it still is in perfect condition. They sell quality…read moreFranich or at affordable prices ... I just purchased a dining room table from them they were very helpful even tied my dining room table on to my car so that I didn't have to pay for delivery. They also have a great selection on furniture. They listen customers and are not pushy sales ppl. if you are looking for a great dealGo here they always have sales and are willing to negotiate. thank you guys you're awesome!!

I had a great experience here. The ladies were very patient with me as I called back a few times…read more They were able to special order me a box spring to the exact measurements I needed. The box spring fits like a glove

A major disappointment and even more with regard to care for the consumer…read more I bought from them years ago and had no issue. Was a satisfied buyer. I recently bought a mattress and having been going back and forth to resolve an issue for almost six months. I tried and tried. Did everything suggested and asked and still no resolution. Reaching the corporate customer care is like talking with the man in the moon. No one; silence; refusing to reply. However, I will say they will upsell and continue to upsell and charge for something for which there should be no charge. II would suggest you are certain of your selection and hope no issue comes up.

How quickly this experience went from amazing to horrible. The day before my mattress is to be…read moredelivered, we are informed that it has been delayed by four days. Now we need to block out another entire day to stay home for delivery. (The window is 9a-9p). Since we won't be home the day they are now telling us the mattress is coming, they want to push it out more than a week. Unacceptable! Your store staff are friendly and knowledgeable, but they are salespeople... that's the job. Your service is terrible. We now will not be getting our mattress and have to find another store with better service. But mattress firm likely doesn't care since they have a monopoly on mattress sales. Sad we went from a great experience that we would recommend to others to now warning everyone we know to stay away from mattress firm. Once they get your money the service ends. Go to Macy's instead. Also, the "five star" review entered below by the salesman who works at this location is a bit tacky.

This place is absolutely amazing. Great quality furniture at fantastic prices and even better…read morecustomer service. We got an entire living room for $2k with coffee table, end tables, area rug and 4-recliner sofa/love seat with storage and power. Very pleased and highly recommended.

So far, my review is 1 star. I ordered thousands of dollars of furniture, rugs, and wall decor…read more They SAID delivery today, between 10 and 1 PM. I took the entire day off. This morning, I get a call that says only part of my order will be delivered. It's now past their window and it's still not here. So I gotta take another day off work for this delivery... IF IT COMES THEN. And NFM offered me a $125 in-store credit. What a joke.

Rob is a kind and take his time with you kind of a guy!! We were so grateful for his…read moreprofessionalism and knowledge of the mattress we came in to replace. The veteran that I assist was very happy with his experience today. Barbara from another state who also works for this company, made sure everything was covered and ready to go for our in store experience. Thank you both so much for caring and serving our US veteran!!! DFW store. Lee and Mr. S

Bought expensive Love Sofa 4 months ago. Cushion is nearly flat and uncomfortable to sit on. Haynes…read moreFurniture who sold the Furniture to The Dump won't do anything about it. Don't buy from any company that gets furniture from Haynes Furniture. I can't believe this company won't stand behind their furniture.

Ok here is a few things before I get into my review…read more 1.I have purchased a mattress from here before years ago and it was perfectly fine. 2.I support small business. Now for my review, I recently purchased a matress with an adjustable from this establishment. The mattress in the store felt different from what was delivered to me, it felt soft but firm and this mattress has no support. The mattress feels like I am sinking in my bed and I have to go the the chiropractor this weekend because of this bed. My back hurts every morning so I am sleeping on an air mattress which is said to get a decent night sleep which is sad. The adjustable is a whole nother beast also let me say they do not set this up for you but charge 75$. The adjustable instructions is just bad and we had issues screwing the screws in the correct location because the inside was not done correctly because it stripped the screws. Then.certain pieces needed to be screwed together was painted over to the max, we had to take scissors and trim the paint to get the screws in which was a pain. Then on top of that the adjustable will just shut off by itself not like we are using it. My fiance call about these issue to the owners and was told we cant do anything about the matress and the adjustable is under warranty but you have bring it here. I am selling my matress and adjustable and I repeat when I say this I will not be back going a bigger business that takes better care of their customers.

Thank you for letting us try all mattresses in the warehouse and we found the one we love! The…read moresales are not pushy at all. We got the bed in a box online retailer brand and this warehouse is the only place in dfw to have sample to try on. Thanks the sales rep to be helpful. We got a good quality pillow from there as well. Finally my neck and back doesnt need to suffer!

My husband and i came in looking for a new bed and Jin assisted us. He is incredibly sweet, knows…read morehis beds and funny! He talked to us like real people and not just another sale. Thank you so much Jin!!

I purchased a mattress here today and cannot say enough amazing things about David O! He was very…read morehelpful and made my mattress firm experience great. Knowledgeable, helpful, and kind. I definitely recommend this mattress firm if you're looking for great mattresses at great prices and salesmen that aren't pushy and just trying to drain your wallet!

Huge shout out to Tom who not only helped me every step of the way, but time after time went above…read moreand beyond customer service to ensure I was completely satisfied! When dealing with an online furniture company, youll understandably have reservations about placing an order for items that you haven't seen in person. And even though the prices are ULTRA competitive, let's face it, they are by no means cheap. Tom understood this and stayed in communication with me whenever I had a question or concern either via text or email. He updated me on new inventory with pictures and links. Answered follow up questions quickly. He even worked with me on delivery as I had issues reserving the freight elevator in my building. The delivery guys were professional, careful, and courteous. They assembled the pieces and discarded the trash. The furniture itself is amazing quality. I HIGHLY recommend anyone in the DFW area strongly consider DFO as an option for furnishing your home. You will be glad you did.

I bought 8 dining chairs from Dallas Furniture Online (dallasfurnitureoutlet.com) and am very…read morepleased with my purchase. I initially contacted them on Friday and Tom was very quick to respond to my email and talk me through some selections. I placed my order online a couple hours later and he had me scheduled for delivery Monday morning. Part of the reason their prices are so low is that they don't have a huge amount of inventory sitting in a showroom. This had me a little apprehensive since I wouldn't have a chance to try the chairs out first or see if I liked one of them in my house before buying 8. Tom offered to have his guys bring the chairs over, assemble one, and bring it in to see if I liked it. If I wasn't satisfied with how it looked in my dining room, he said he'd just take them all back, no problem. So that worked out great and put my mind at ease for the online purchase. The delivery process was also very smooth. They called in advance of heading over like Tom said they would, then assembled the chairs outside in the truck to avoid getting styrofoam bits all over my floor. I will definitely look to Dallas Furniture Online first for my future furniture needs.