I have purchased several mattress over the year's with Mattress Warehouse, all from the previous…read moreowners- who I loved! I was so pleased that the new ownership is just as great as Doug was! I want to thank Cindy for her work with me on replacing my old mattress I got from Doug. She honored the warranty and helped me in getting a discount on a new mattress even though they don't carry that brand anymore. She was so polite and helpful, she even responded to emails within minutes on a Sunday morning! I purchased my new mattress from Jason at the UNCC location, he was so much help! He took time to explain the showroom layout and gave me time to look. He came back and was very helpful answering some of my questions and giving honest recommendations. I appreciate the no pressure environment, his knowledge of the product and his help after the sale. Besides having the best prices of any mattress store I've seen, they have good products and make you feel good about what you're buying. He set up my free delivery and I was done with paperwork in minutes. I would encourage anyone looking for a new mattress to visit Jason at UNCC location-- prices are the best I've seen and he made the buying experience so easy. Thanks again!

We have exchanged our mattress every 3 to 6 months yes it does cost me 100 bucks but I'm not…read moresleeping on a piece of cramp after I paid $4000 for. They only replaced the boxspring if you highly demand it sometimes that is the problem. Sometimes it ain't. Here's a picture of our. If you're looking for customer service number call this number 301-941-3778 this is at corporate office and ask for Rebekah

Felt very welcomed by a nice elderly man, helped me what i was looking for. Great quality beds i…read morewould definitely recommend coming here. Will be coming back soon!

I bought 2 Mattress' at the Gastonia N.C. store, 1 was delivered the next week and the other was on…read moreorder, the first one delivered was NOT the one I bought. They tried to tell me I didn't know what I was talking about and even sent their ignorant delivery boy out to check it out in my home. His only comment when asked if it was the one I ordered was " how the hell should I know, I don't know anything about mattresses". The numbers on the mattress tag finally proved me right and they reluctantly took it back. 2 weeks shot to hell. The second mattress? Yeah, it was wrong too. They said once it comes into your house it is YOUR'S, no returns. Don't be fooled, there's a lot of BULL there, go to a reputable store, we did. By the way, these 2 mattresses were NOT cheap, close to $4,000.

This was the best mattress shopping experience!! The customer service was amazing and the mattress…read moreis really comfortable!!! Scott & Dori went above and beyond. We are now lifelong customers.

Dilworth Mattress has amazing service and white glove delivery and set up! I live in Charleston,…read moreSC and still buy from them and they deliver. The owner always schedules the delivery with other deliveries in the area so the delivery fee for a 500 mile round trip from Charlotte and back is small. The customer service is only surpassed by the great mattresses and I have back and neck issues. A while back, I bought one mattress at a big box store, that was a mistake. It didn't last and the customer service was lousy once I bought it. Dilworth is a family business and they always take care of you. The owner even sent a custom mattress topper for my elderly mother who is terminally ill to put on her hospital bed at no charge when I asked him if he could make one. That is way to do business! I'm usually a lawyer complaining about lack of service and quality but not with this company and its mattresses!

From the moment we walked in to the showroom to select our new mattress and box spring, Jay Sloan…read morewas so friendly and courteous. He explained all products to us and answered all of our questions. Our mattress set was delivered when promised and the delivery men were just as courteous and respectful of our home. Should the need arise for another mattress set, we will look only to The Original Mattress Factory and Jay Sloan.

Great response to an immediate need. They crafted a mattress for us to meet a special needs…read moresituation and delivered it in one week. Now that's what I call customer service!

Cheap furniture and delivery costs extra. But if you're in a pinch and need a box spring, then I…read morecan recommend anyone else. Plenty of parking. Room for negotiation. But selection is dated. For emergencies only...

I went into Factory Direct on North Tryon looking for a mattress and box spring Paul my salesman…read moretold me if my box spring was in good condition I could just buy a mattress and save $100.00 And that's what I did I found the perfect pillow top mattress and then told me that he could hand tie the mattress on my car so in all Paul saved me a delivery fee plus the $100.00 on the box I didn't need THANKS PAUL FOR SAVING ME LOTS OF MONEY!!

My fiance and I had low expectations for Mattress Firm since we've only dealt with wholesale…read moremattress shops where no experience or knowledge of product is needed. From the minute we stepped into the store, Mattress Firm, and our genuinely friendly and knowledgeable salesman Jim, exceeded our expectations and raised the bar. Jim gave us excellent customer service, talked us through good, better and best and had an actual strategy for matching us with the perfect bed (and pillows! ). He helped us understand why we were investing in a great bed and the differences between the products. Working with Jim was great. He didn't make us feel pressured into buying, was great to chat with during our 2 hour experience and we left with more excitement about our new bed than we expected. We were able to get next day delivery as well which made things easier on us. I would recommend Mattress Firm, and Jim to anyone in need of a restful night.

Jon was super helpful and knowledgeable!! He helped us find the best mattress for us in our price…read morerange.

My mother in law got an adjustable bed frame and new hybrid mattress. A week later I got a memory…read morefoam mattress on sale. Both were delivered with in 2 days. All the people working there really know their mattresses and have great customer service.

If you read my previous review they are a great company and did return my previous beds . However,…read morethis review is not about the company , it's about the memory foam bed smell . I actually got rid of our $3,000 bed due to the strong chemical Smell of Formaldehyde that would not go away ! There's a process where companies have to make the beds flame retardants and some law was past years ago . Now we sleep in these chemicals that harm our bodies . I wish they told me about this before I bought it .. the smell subsided a little bit I could still smell it along with the memory foam pillows ... I will admit , it was a comfortable bed and I slept great but I just don't feel safe sleeping with a strong nail polish remover smell every night .

10/10 experience. My fiancé and I just moved from San Diego and needed a new mattress for our first…read morehome together. Stopped by Sweet Dreams and were so glad we did -- Damiam made the whole experience amazing! He was kind, honest, and super helpful without any pressure. He took the time to understand what we both needed (which isn't easy with two different sleep styles!) and helped us find the perfect mattress without pushing the most expensive option. As a newly engaged couple starting fresh in a new state, it meant so much to be treated with genuine care. We left with a great mattress and even better vibes. Thank you, Damiam -- you're a gem! (Also, the others working were equally as helpful and supportive to the shopping experience).

Liam was great to work with! Very patient and walked us through many options. Delivery was…read moreexceptional as well! Beds are very comfy!!

We had some initial issues with the Mattress we wanted but the assistant manager Marriott (I…read moreapologize if that's the wrong name!) helped us get the mattress we loved at a great price!

Beth was an amazing Sleep Expert and was extremely patient and helpful. She is great with people…read moreand was extremely knowledge about all the beds! Will definitely recommend her to people!

I stopped in here to look at a new mattress and wow Kym was exceptional! She was so kind, patient,…read moreknowledge and helpful. I had a lot of questions and she answered everything and more. There are a lot of options but you're in good hands with Kym - thank you for making the process easy!

Ordered my mattress online 1/20. Its now 1/31 and no one has any idea what is causing the delay. It…read morehas said 7-10 days since I put the order in! Worst experience I've ever had ordering a mattress.