Have had our organic mattress from this place for 6+ years now and it's still going strong. We…read moremoved recently, so we rolled up our mattress (fairly easily) and moved it. No problems. We will likely order softer foam soon as my wife would like to go softer from the medium. But we will stick with this brand and mattress type. It does hold up well over time. Oh yes, and the customer support has been stellar. We even called into the shop (four years after our purchase!) and the owner cheerfully walked us through how we could take the bed apart and pack it for our move. Not many businesses continue to support the product years after purchase. So Kudos! :)

We spend quite a bit of time trying to decide between the organic mattress, a tempurpedic mattress…read moreand other ones as well. We read reviews, spent a lot of time with Tomasz and finally decide to move forward. We were not really happy shortly after it was delivered and they promised to make it right. It is the only mattress company that we looked at that did not offer a return policy. Most all companies offer a free return after 30 days but that was not the case with the Organic Sleep Shop. I seldom write reviews but after about 6 months I feel that I need to make my feelings known. The mattress we purchased is very high; this was a mistake in a couple of ways. I am 5' 2" tall and even with a reduced size box spring I have to slide into the side. This quickly makes the sides break down. Secondly, we purchased the mattress cover and it does not fit properly. I can attach photos. Lastly, the mattress is very heavy and I have a very difficult time making the bed. I cannot life the mattress to tuck in the fitted sheet or the top sheet. I have come to hate this mattress and although it was expensive I really hope to replace it soon with something that is easier to handle. I take responsibility for purchasing this mattress but I also feel that they should have advised me differently. Although I have never returned a mattress, I would have returned this had that option been available. Think twice before you purchase The Kink Plush Suppor Coil, FIrm Latex, Soft Latex Mattress and the King NatureSoft Mattress Protecor ($179.00) - We paid over $6,900 for this mattress and I truly regret it. Make sure you are aware that this is not one that can be returned if you are not happy. It supposely has a 20 year full replacement warranty - but not quite sure what that means since they would not return it within 30 days.

I have been searching for an mattress that I was not able to find locally but I found this company,…read moreout of state, that would ship the item I needed. Tina was very helpful and friendly and with her help I was able to get my item in a timely manner. She went above and beyond with a very willing attitude. I am very grateful for her kind assistance and a great deal. Thank you Tina.

When me and my husband walked into this store, John Randall immediately got our attention and made…read moresure I came out happy and pleased with my purchase. He explain to me about all the different mattresses and help me pick out what was best for me and my husband!!!!! He said you to lie down and make sure it's right for you. If you need a good mattress go to mattress warehouse in gastonia and ask for John. You will thank me later. The price is phenomenal.

I gave a one for the salesperson who was excellent. The quality of the product is poor. The…read morewarranty is a scam because there is no warranty. I wasted 4 months waiting on a response so I requested the store manager to come out and do these ridiculous instructions. The manager said it good but the warranty says it wasn't. I'm a senior and couldn't afford the high end beds so if they don't replace the less expensive beds, they won't replace the higher end ones. DO NOT BUY!!!!!!

Very helpful staff. We haven't purchased anything yet. We just obtained quotes on furniture we are…read moreinterested in perhaps purchasing.

Liz was wonderful and so helpful- she explained everything in thorough detail, making sure that I…read moreunderstood everything I was about to do. The customizable nature of the couches made selecting a couch to suit the room where it is going very easy!

I was referred to this place by my Hair Stylist. I am new to Charlotte and have been here less than…read more1 month. I came here as a result of a horrible experience with Ashley Furniture Outlet which happens to be just across the street from this place. I had been waiting for over a month for a mattress and some Furniture which was mysteriously cancelled by accident due to the customer service team at Ashley's I came to this place in the pouring down rain desperate for a King Size Mattress of great quality. I had been to all the major stores and the selections I made were on back order. I couldn't bare to go another night sleeping on an air mattress. This place is very small but has HUGE customer service! I not only was able to find a perfect mattress but they keep a large part of their selection in stock right there on site!!! They delivered my EURO TOP PLUSH MATTRESS THE SAME DAY! Unbelievable! I recommend this place to anyone looking For quality products and AMAZING SERVICE! Nicest people I have come across so far in my home Furnishing journey!

I went to the store to purchase a queen boxspring. They rang me up for the transaction and then…read morewent to the back to see if they had it. The item that I wanted was out of stock, they offered a item that did not meet my needs. I asked for a return and no one knew how to process the return but they could process the payment. They try to cash app me the money and that failed as well. They then told me to come back and they would for the refund and I said I was not driving back. They told me they were gonna call me to apply the refund. They have not and will not return my calls. Please be aware of this place. I'm not sure what's going on, but it's not good. Beware!!!!!

This place was AMAZING!! The first thing I noticed was that it was massive and incredibly…read moreorganized. Fast Design Furniture is a furniture and home goods liquidation store that sells brands from Wayfair, Costco, and Target. This means you can get items from hearth and home, Casaluna, and so much more at insanely discounted prices. I spent $120 and got an umbrella for my back patio, a waffle maker, a mirror, a milk frother, a hearth and hand kitchen playset all practically brand new. They are family owned and operated and located right in lower south end. The whole family was there to help and were incredibly wonderful to work with. They get new stuff in almost every week so recommend if you go back and like what you see keep going back cause you might see something

My husband and I decided to buy a new refrigerator before Thanksgiving. We went on Sunday 11/13 and…read morelooked around to see what we can find. They had a lot of selections to choose from. I fell in love with the Samsung Bespoke 4-door refrigerator. After inspecting the refrigerator for damages I felt comfortable purchasing it. It had a couple of dings on each side which I was completely cool with because no one would see them. JT gave us a great deal on the refrigerator. JT advised us that they will call us on Tuesday to set up delivery for Wednesday. I guess the first inclination of a problem is when I didn't get a call on Tuesday. I called JT on Wednesday morning to see what time my delivery would arrive. He advises me that they are still working on a schedule and he will call me later. About mid-day still no call. I called JT yet again and asked what time my delivery would arrive as I had some running to do. He advised me to do what I had to the drivers would call me when they are on their way. Well, the call NEVER came! My husband called on Thursday to find out what was going on. He was advised that the driver hurt himself and was at the emergency room so they were trying to get help from other stores to assist them with the deliveries. We advised that our refrigerator would be delivered towards the end of the day. Nope...never happened!! Towards the end of Thursday, my husband was informed that the helpers quit and that we would not get our refrigerator till Friday morning. Friday morning came and went. The drivers got to my house around 4 pm to deliver my refrigerator. As they were taking measurements I asked if I could see my refrigerator. The delivery guys were very friendly and had no problem showing me the refrigerator. As I am looking at the refrigerator I notice more than a couple of dings on each side. I am now looking at long scrapes on the bottom, the refrigerator door dinged and damaged, draws scraping as they are being pulled out, and the back of the refrigerator is completely indented in two areas. I advised the guys I am not happy and do not want the refrigerator. I called the store and spoke with JT. JT was insistent that there was no damage. I asked to speak to the manager. Ernest gets on the and I start telling him about the damage. We didn't hit it off very well as he rebutted that the damage was already there. I know it wasn't. He wasn't even in the store when we bought the unit..and I took pictures of the whole refrigerator. Pictures were taken in the excitement of the option to change the panels. Needless to say, I was pissed that he had the gall to tell me I was lying about the damage. I told Ernest that I was sending back the unit to the store. He advised me that he had another unit however he couldn't have it delivered until Sunday. I told Ernest that my husband and I would come in on Saturday to see what our options are and wanted it delivered on Saturday. As I walk into the store Ernest was helping another customer...however he did acknowledge our presence and advised that JT would help us. So the original refrigerator I picked out and sent back was 29 cu ft sitting right in the front of the store. JT was trying to convince my husband and me that the 23 cu was the same size as the one we sent back. I refused the first option of the Bespoke he gave us. It was more dinged up and it was way smaller. I walked around the store for a few with anxious feelings. I need a refrigerator and needed it asap as I had family coming in from out of town. As my husband and I went back over to the refrigerator we sent back to take an inside measurement I pulled Ernest over to go over the new damage. As I showed him all the damages..he admitted that they were not there when we purchased the refrigerator. So now we are hunting to find a 29 cu ft refrigerator. We came across another Bespoke refrigerator with a tablet in the door. JT had shown it to us the first time we were in the store. We decided to take that refrigerator however it didn't have all the panels on it just the one with the tablet. Ernest agreed to put panels on the refrigerator so we agreed to take it. He did tell us that he only had 3 white panels and one blue. I was ok with that. He advised us that he can't have it delivered till Sunday. I told him that the trust is gone and I needed my refrigerator asap. Ernest promised that if he couldn't find anyone to deliver it to us he would deliver it himself by noon. So I took another chance. Ernest and one of his employees were at my front door by 11 am with my refrigerator. They delivered and installed it. I was so happy. I must say Ernest kept his word which is really important to us. We are repeat customers..and will continue to shop there since Ernest made a bad situation better.

Glad I went to American Freight. Got a great refrigerator. Alex's Check out was quick…read moreand easy. Loaded my truck and zoom. Well carefully zoom anyhow. Appliance works perfectly.

Cheap furniture and delivery costs extra. But if you're in a pinch and need a box spring, then I…read morecan recommend anyone else. Plenty of parking. Room for negotiation. But selection is dated. For emergencies only...

I went into Factory Direct on North Tryon looking for a mattress and box spring Paul my salesman…read moretold me if my box spring was in good condition I could just buy a mattress and save $100.00 And that's what I did I found the perfect pillow top mattress and then told me that he could hand tie the mattress on my car so in all Paul saved me a delivery fee plus the $100.00 on the box I didn't need THANKS PAUL FOR SAVING ME LOTS OF MONEY!!