I ordered five t-shirts. Three of them were incorrectly advertised as 100% cotton.
I returned the items and contacted the company to ask them to pay the return postage. Company policy is that they do not pay return postage, however The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, and all costs of returning the item in such a case should be met by Box Clothing.
Several emails:
1) I politely advised them of their error, and asked that they pay the return postage cost.
2) Box advised that they could not do anything until they received the items.
3) I asked them if they would process my request when they did receive the items.
4) They said no, I would have to email them again.
5) I emailed them again when they had received the items.
6) They replied that I would need to send them proof of postage.
7) I pointed out that the item had the cost written on the stamp, that it was sent by Royal Mail, and gave them a link to Royal Mail's pricing, confirming that I had used the cheapest possible method and their own packaging.
8) That was no good, they still needed me to send them proof of postage.
9) I pointed out that that would mean another postage cost, and would they agree to pay that too?
10) They ignored me, so I emailed them again.
11) They decided they would accept a scanned proof of postage.
So after 11 emails, all stemming from their original error, I now have to get access to a scanner. All for a measly £2.60.
Not to mention the inconvenience of getting to the Post Office to return the items in the first place.
Would I use this company again? Absolutely not. read more