I had been there a couple times for routine care. I called today to find out when my appt was next…read moreweek because no one had called to confirm. Found out my hygienist was no longer with the practice and I no longer had an appointment! They hadn't bothered to reschedule me with anyone else or call to tell me I didn't have an appointment. I guess when she left they just tossed out her upcoming appointments. Great business practice, huh? I won't bother to give them any more of my time since apparently it isn't worth much to them. **(And don't bother telling me to contact your office directly, because I called your office and this is how I found out I didn't have an appointment!)

If I could give this dental office--especially Dr. Griffith--zero stars, I would. This has been the…read moreworst experience I've ever had with a dentist. I originally went in for a simple procedure to repair a small chipped tooth. During my visit, Dr. Griffith said additional work was needed, including replacing several fillings that were not causing me any issues. Unfortunately, after the fillings were replaced, I began experiencing significant tooth sensitivity that I had never had before. Despite the time that has passed, I still deal with that sensitivity today. Stay away from this office and Dr. Griffith!

I love this practice they are wonderful with people with a fear of dentists. I drive abour an hour…read moreto see them .

Dr. Bradshaw and every member of his staff are great. Sure there are newer dentist offices with…read moreall the little gadgets so you don't get bored while you're mouth is being poked and prodded but you really can't go wrong at this office. Not to mention they are great with my son and are very accommodating with appointment times and working around my schedule.

I have been to 2 other dentist in the last 3 years and felt the most comfortable with them.In the…read morefirst 30 minutes they did more than both the other dentist did in the 3 years I went to them.They are super attentive and talk you through what needs to be done.If you are looking for a great dentist they are the one!

they won't even answer the phone.... ive called multiple times over the past few weeks and nobody…read morewill pick up

I was fine with this practice until staff wanted to play calendar games. I didn't appreciate being…read moretreated like a cash cow. The doctors are fine with cancelling on you if they are sick, have an unintentional issue.... It's ok for you to take time off from work for it to be wasted as if your time isn't just as valuable, but if you unintentionally miss your appointment they will charge you $100 for each hour missed. I've decided to move in and take my business elsewhere. You can have your $200 but you won't make the $10K off me and my insurance.

This place is the absolute worst. Anytime I had to get a crown I would have to go back several…read moretimes for the permanent because they couldn't get it scanned right, lost the info, or it just never fit when they sent out for it to get made. Not only did they not fit I have had several permanent crowns crack or just fall off the tooth. Save yourself some pain and frustration find a different dentist.

It's always something with this place! The first time (last year), they gave me incorrect…read moreinformation about cost and tried to blame me or my insurance, when apparently although one office, they have completely separate systems and billing for general dentistry and orthodontics. The girl on the phone was very rude & they "banned" me from the location because i said i didn't want to come back to this office. I only found out while trying to schedule an appointment at the greenbrier location.I spoke with the manager and settled the issue. TODAY: I called the Greenbrier location Friday to set an appt to have my retainer checked, they scheduled me for Monday (today) and i asked to confirm it's at the greenbrier location, i called this morning to confirm appointment time. I drive 25 minutes here and am told all ortho appointments are at suffolk location now. Nobody told me. The number on google that i called is for the greenbrier location and when you go through the phone prompts you choose which location you want, i chose greenbrier. The greenbrier location is very friendly, but again they don't do orthodontics any longer. I don't know if it's organization that is lacking, communication, or if this is just how things are done here but i am not a happy customer. Nobody seems to care about the inconvenience caused either! I've wasted too much time and money here!

We've been with LWSS for 20 years and really enjoyed the dentist and hygienist but the front office…read morecan be unprofessional if you have a concern. I've experienced this first hand on multiple occasions. If you're considering the practice, please be aware that they aren't top tier for customer service. For example, I called to share a concern about a rescheduled appointment, our original appointment was canceled because of sick hygienist. When the associate took my call her tone relayed that she was not interested in hearing me out or making adjustments to remedy our inconvenience. So, instead of continuing with the call I asked for her email. The office associate told me her email and said it is spelled like "mascara" but with an L. What if I couldn't spell mascara.

We had a preexisting relationship with Dr.Boyd. My husband has done work for her and he's been her…read morepatient for dental work. Another member of her family was near and dear to me through my early adulthood and through the loss of our son 6 years ago. My husband recently had a crown come off which uncovered significant decay. This was work she had previously done for him. He went in to see what could be done. He needed an extraction, bone graft and resin. He did not want a full work up as he wasnt having issues with any other teeth. Dr.Boyd does not take our insurance so we pay out of pocket and he wanted to keep things reasonably priced. He left that day with a price to get the tooth fixed and made a brief statement of "hey let me know if you guys need any work done and we could work out a barter". Again...preexisting relationship, he's done work for them before. Not really a weird thing to say from one business owner to another. He calls a few days later to schedule the work after looking into some holistic dental options and decided he would rather go with who he knew. They weren't able to get him in for a month but he committed to scheduling anyway. He asked out of consideration of their business what the cancellation policy was in the event he found someone to do it sooner should the pain worsen. This is a tooth that is infected with no crown to cover it. They immediately met him with a refusal to schedule because "he has another dentist". He explained he doesnt have another dentist but was simply stating that in the event the tooth gets worse he may need to get in sooner somewhere and wanted to be considerate ofntheir cancellation policy. The girl on the phone stated she "did not believe him and they werent going to see him as a patient at all anymore." She was incredibly unprofessional and ugly. In any other professional setting she would have been fired but this was Dr.Boyds relative. I went up to the office in hopes to speak with her or Dr.Boyd and remedy whatever miscommunication had occurred. I ended up speaking with the male that works the front desk. They painted my husband in a such a demeaning light because of his barter statement and unwillingness to have all of his teeth worked up. He is one of the most honest, kind, filled with integrity persons you'll ever meet. A successful and well liked business owner. When I went to the office I honestly thought there could have been miscommunication between the relative and Dr.Boyd who supposedly supported the discontinuation of seeing my husband. I found out there was none and it was in fact decided by Dr.Boyd. I remained very kind and calm because thats how you should treat people. The man at the front desk would not look me in the face. He wouldn't answer what he meant by "muddy legal waters". I asked what they expected someone in pain to do if Dr.Boyd can't get to them soon enough because the response on this date was literally we refuse to see you as a patient anymore ever, but it had already been decided they would not see him or justify or reason anything else. We have been wildly caught off guard by this experience. It honestly felt like they elevated themselves above my husband. Like they cared more about lining their pockets than the pain the patients are in or honoring peoples medical choices for themselves. This has not been our experience before so understand that you could also be treated this way at some point. Regardless we're relieved to uncover this truth so we can find somewhere else with more integrity and compassion for their patients.

My last review was removed. I came in for a cleaning. Never…read moregot it. Felt like I was scammed. They do all the insurance chargeable tasks and procedures. Then refer you out to "deep cleaning". The next group does all the same chargeable tasks and procedures then sits you down to set up payment plan Dr Boyd's depth measurement on the gums were twice what The next office came up with, although I was assured that I would need deep cleaning and regular cleaning for the rest of my life....and an appointment can be set when payment plan is signed,but not sure how much insurance is going to cover...scam It would be a total of 6 months by the time I would make it in to the chair for a cleaning. My teeth are fine. Somebodies have collected insurance payment but offered no real service to patient. This feels a lot like a scam We shall see if this gets removed

Very welcoming staff. Corinne office manager is amazing. The gentleman in the front was very niceread more

If you have Tricare, beware. I went there for a checkup and cleaning. I hadn't been to dentist in…read moreover a year. They did X-rays and the dentist checked my teeth. After she left, I was told they didn't have anyone to do my cleaning. They said they were in the process of hiring someone. They didn't tell me this information when I made the appointment. A few weeks later, I get a bill for $162.00. They said Tricare didn't cover the total amount of my X-rays. This is the first time I received a bill for X-rays. I will not be going back.

I am a former Midget Family Dentistry patient and when Dr. Midget moved out of town, our family…read moremoved to Eastern Virginia Family & Cosmetic Dentistry. We have had nothing but the best experience since coming here. If you need an EXCELLENT dental practice, look no further.

Another great visit. Greeted with big smiles early this morning. Always starts the day off great!…read more Courtney Proctor, my RDH, is meticulous and so kind. She is an ODU graduate and I love her professionalism and knowledge. She also goes the extra mile. Squeaky clean teeth, dropping knowledge on cleaning tips to improve my flossing routine and helping me decide on dental products. I love trying different tools. Dr. Clay is warm and pleasant to interact with. I liked the way he engaged me in determining the course of action for my dental concerns. Bravo! Customer service is amazing here. Billing is always exact and timely.

Beware when you are a new patients with insurance. I scheduled what I thought was exam and…read morecleaning. I had recently done panoramic and several other X-rays at another dentist. No one mentioned obtaining copies of records prior to appt. They wanted to redo all my X-rays instead of communication with patient about need for transfer. Then the dentist claims it is "illegal" for him to get a cleaning done without them. What law?!! Communication with client is key and none was done in advance. I walked out with nothing.

I originally became a patient under Dr. Hamilton, who was amazing--thorough, kind, and truly…read morelistened. When she left, I was reassigned to Dr. Lee, and unfortunately, my experience changed for the worse. Per Dr. Hamilton's recommendation, Suffolk Complete Dental Care referred me to Carson Endodontics for an evaluation & root canal retreatment. The endodontist there determined (after retreating my root canal) that another tooth, #13 was not salvageable and would likely need to be extracted. Dr. Lee followed up later (by personally calling me himself) and confirmed this, explaining we'd plan for the extraction and possibly a bridge. However, when I later called the office to schedule the procedure, the front desk said I was only booked for crowns--no extractions. I explained what Dr. Lee and the endodontist had told me, and the assistant said she'd check with Dr. Lee and get back to me. She called back and reassured me that no extraction was needed. I even called again--specifically stating I would not be happy if I showed up for the appointment and was told I needed an extraction. Despite that, Dr. Lee remained adamant: no extraction necessary. I paid in advance and came in expecting the agreed-upon treatment. Instead, I was blindsided. At the appointment, Dr. Lee suddenly tells me that tooth #13 absolutely needs to be extracted--and now #12 does too. I was completely caught off guard and unprepared, mentally and financially. What made it worse was the complete lack of empathy. No accountability. No apology. Just a cold, matter-of-fact delivery like this was just another day for him. But for me? It was incredibly upsetting. Now I'm left in pain, swollen, and struggling to eat while figuring out next steps. The front office staff has always been helpful--no issues there. But the communication breakdown and dismissive care from Dr. Lee were unacceptable. Dr. Lee completely mishandled my care. I was told one thing, paid based on that plan, then showed up to a totally different story. Now I'm in pain, frustrated, and honestly shocked at how this was allowed to happen. The front desk team? Amazing. Polite, helpful, professional. The office itself is clean and welcoming. But none of that matters when the dentist there is someone I can't trust. I will NEVER return. If this is how Dr. Lee treats his patients, I seriously hope corporate steps in before it becomes something bigger.

Awesome dental practice in harbor view Suffolk. This office is located across river stone…read morerestaurant and the new shopping center with Lidl and other restaurants. The staff here is super friendly from beginning to end. My dentist, Dr. Sagun was wonderful. I hate going to the dentist but he was so friendly and gentle. He told me exactly what he was gonna do before doing it to put me at ease. The hygienist are all super friendly too. I've had Ashley, Heather and Jessica for cleanings and they do a through job. I always walk out of there with clean teeth that I hate eating after cause I want it to be that clean everyday. Lol. If you're like most people and hate going to the dentist, be sure to check out this practice and ask for Dr. Sagun. He always cracks jokes to help you not think about the procedures and make you feel comfortable.

This was my first time visiting this practice and it was a pleasure. My hygienist, Heather did an…read moreexcellent job with my check up and cleaning. No unnecessary digging and scrapping. I've been looking for a new dentist and I think I've definitely found a place that works for me.