Having waited until my loved one was properly and completely removed from this facility before…read morewriting this review, I can now write it in good conscience. Put succinctly, this place is woefully inadequate for an elderly home in 2013.
A nursing and rehabilitation center should feel warm and homey, but this place has the feel of a hospital more than anything else. This is partially due to the fact that the building was used long ago as a nursing home. We're talking the seventies here, people. Kindred: it's time for an upgrade.
While you're at it, you need to employ more staff to care for the residents. One gets the impression, judging by the gauntlet of poor souls forced to sit on alarm-tripped chairs in the hallways, that the nurses at Kindred are enacting this cruel, degrading protocol to cut down on running about from room to room. From the central desk they can keep an eye on more of the heavier care residents as they sit drooling and moaning in the hallways, and so they can manage the place more easily with less people. They wouldn't have to do that, of course, if there was more staff present.
Speaking of the staff, I'm not entirely thrilled with them, either. Outside of delivering very cold, condescending communication, I'm not convinced they are particularly skilled or interested in the art of thoughtful care. I called early on Father's Day to let the home know ahead of time that I'd be picking up my father for a family gathering. When I arrived a few hours later, I found him sitting disheveled in that lovely hallway, his pants reeking of urine (he has a catheter they need to change out every so often and somehow they are spilling fluid on him, no doubt due to being rushed). While we are on the subject of urine, I should point out that the halls and rooms invariably smell of it from one degree to another.
In speaking with him on that day, I came to learn they don't let him walk around, either. He is forced to sit in a chair or lie down, even though he's not a fall risk. So much for him being allowed the freedom to go outside into the court yard. That was the last straw. A plan was made to get him out of there.
The management of this facility--a corporation, of course--obviously has no interest in giving quality care. The objective can only be profit as they warehouse these poor, miserable souls in outdated hospital-like rooms. There is no warmth, no quality care, no passion, and no real comfort to be had here for the one you care about. How many of these elderly patients have been forgotten by indifferent relatives, condemned to rot in this horrible place? Avoid this facility at all costs.
I'd further like to reach out to the company behind this operation and invite them to consider changing their ways. There is no excuse for a nursing home to be operating this way in this day and age.
