I had a deeply disturbing experience with this business. The customer service crossed a serious…read moreline into unacceptable behavior. My wife visited this location and noticed a pricing issue. I was charged nearly double for the same items I drop off every two weeks, while she, a Caucasian woman, was quoted less than half for identical service. When she questioned this and took a public photo of the owner and another individual, the situation escalated. The owner or manager became aggressive, snatched her phone out of her hand, and threw clothing at her. This is not poor service. This is assault. She chose not to call the police at the time, but that does not change what happened. No customer should ever face physical aggression for raising a valid concern about pricing. If you plan to operate in this community, you need to treat every customer with respect and fairness. This experience reflects a complete failure in both professionalism and basic human decency. I will not return, and I strongly advise others to be cautious before doing business here.

Service is horrible... finished product is not up to standard. Find some place else, do yourself a…read morefavor.

After going to Chris' Dry Cleaners for 35 years, I moving on. My whole family used the business and…read morewhen an issue arose, only one time, Chris was kind enough to correct it. In December, I took in a beautiful $1,600.00 dress to be cleaned and it was destroyed. I met with Chris and his manager and they were going to try to fix it, but it looked just as bad. Another woman took in her exact dress and Chris did a beautiful job. The owner of the store I bought it from showed him pictures of both dresses after cleaning and Chris said they weren't the same dress, but they were. Mine looked so bad after they cleaned it,, they didn't look near alike. Chris lost a lot of business today!

Never again! I have taken a few items here and they are definitely more expensive than other…read moreplaces. I had a dress that faded so badly after the cleaning and they took no responsibility for it. The owner Chris was very rude. Sadly I read the reviews on here far too late. More bad reviews than good. Chris told me that the people who leave reviews here are losers. So I guess that's what we all are, Losers. He lost too, my business and references.

Just left and the WORST customer service i have had in a long long time. my second visit (first…read morewas to drop off) I pulled in under the drive through sign WITH ARROWS(!!!!) to pick up. The girl inside looked at me and went in another room, came out looked at me again, went around the corner turned around to the carosel and started spinning it. Not once did she acknowledge I was sitting out side. Waiting. I finally got out of the car and went in where she promptly told me I was in the drive through line improperly. I was supposed to come in the opposite way. There is a SIGN on the Starbucks side that says DRIVE THRU WITH ARROWS. I don't know why I thought I should enter that way. I told her that I had only been once before to drop off and that where I dropped off - no one told me that I was not dropping off properly. I am flabbergasted that this is how they treat their customers. I will not be back.

I've come here twice, and twice now I've had to take my clothes to an alterations shop. Broken…read morebuttons, torn stitching, and when asked for light starch on my shirts I didn't mean I want them so stiff they can stand on their own. I folded one of my $140 shirts today so I could take it to have 2 broken buttons fixed from the last visit and it felt like I was folding a piece of cardboard. Also, rather than a safety-pinned tag, they iron on a barcode to your clothes that is super difficult to remove. At $8 per pair of pants and similar for shirts, I'll never be back here again. One star for the nice crease they put in the pants - that's it.

I like them; I bring my shirts, some of which need dry cleaning; my trousers, mostly khakis, and…read morethe occasional suit or tux to them. Costs are literally a fraction of what I'd pay at other cleaners, and I've had no problems with the results I get. They have an efficient, low-fuss way of operating, which i appreciate, and I have noticed a sly humor in the folks whom others call "rude". I don't do a lot of reviews, but I felt that the comments were likely unfair, and wanted to tell my own true story for balance

Would never EVER EVER COME HERE!! Unless you want to be completely scammed. I came into this…read moredisappointing establishment on Saturday and was told my dress could be dry cleaned to take out a few minor stains on the bottom. She told me to get it dry cleaned but did not specify she could spot stain. This is my first time ever going to a dry cleaners alone since I am a freshman in college so it's unfortunate that she did not disclose important information that could have saved the dress. Instead she took off embellishments, glue was everywhere and she stapled my dress. It LOOKS HORRIBLE. I asked if she could give me a refund and she said since I signed a piece of paper from a notebook that I couldn't get my money back. This place is shady and I would never ever ever go again. If I could do negative stars I would. Save your money and go somewhere else. This place should not be in business.

Bottom line-- Not many cleaners in Charleston. If you're going to come here, be sure to plan on…read moreadvanced accordingly. They will up-charge you for quicker "rush" service. They quoted us 3-4 days for 10 pounds of fluff/fold laundry. We paid extra to have it ready in 2-3. No bargain. It did the job. Nothing great.

Dropped off a suit, sweater, silk shirt, and linen blend dress for dry cleaning. Service was…read moreexcellent, turn around good, and everything looks well cleaned. It cost $80 for the five pieces, which while not cheap, I believe it would have been a similar rate at other dry cleaners in the area.

On the spot patches sewn onto a vest. Very friendly and had a cute dog to chat with in order to…read morepass the time.

Jenny is kind and generous. I went to get a quote to fix my husband's leather jacket and she fixed…read moreit no charge; "it will only take a minute", she said. My husband will be so pleased for Christmas! I recommend Jenny's!

Simply put the owner is rude and can care less about customer service. I'd pay more for a simply…read moresmile - sorry never again!

Every time I come here I have a wonderful, curated experience that is personal. They are an…read moreabsolute pleasure to work with and work their hardest to give you what you want. They will also be straight up with you if something is not possible. Really just great humble people that love their craft and are good at what they do. Come here for your alterations!