Just stopped by here for the first time to pick up Hookah pens. They have a HUGE selection of…read moreeverything you can think of relating to smoking or tobacco use. Staff member was really knowledgeable of everything. And there is plenty of parking space. I dont usually go to these type of stores, but I had to pick up some stuff for a friend.

Place not open here anymore. Hole mall on one side empty. Only one thing open on this part of…read moreparking lot

Dope lounge I found while visiting the area. Humidor is massive and they got good sticks!! Lots of…read morefavorites I enjoy but I smoked my favorite stick of all time. Plasencia is my forever favorite because someone got it for me as a gift once & it turned out to be the best cigar I'd ever smoked. This place has a dope lounge with full bar! Absolutely plenty of seating and chill vibe that I expect at cigar lounges. It's a gentlemen's hangout and of course ladies as well. I totally recommend especially if you're from out of town like me. Dope spot, dope lounge, dope selection, dope people & dope prices! I spent three hours playing chess with a local. Freaking fantastic time here.

This a great place if you want get your cigar and drink on. Definitely a welcoming spot as soon as…read moreyou walk in the door. They also have a great selection of cigars.

Naomi was amazing I don't now much about vapes but from the vague description of what I wanted she…read morewas able to get me exactly what I wanted and exceeded my expectations with great customer service!

Awesome selection of high quality e-liquids. I will be driving 20 minutes out of my way to pick up…read morea few more items. Great layout, smart staff, easy parking. 5/5

Visited Titan Cigar Lounge & Shop while hosting a friend and left a bit underwhelmed. It seems more…read morelike a neighborhood or members-only lounge, as the space for regular guests felt very small. There's also an outdoor patio, but since it's winter, that's hit or miss. They don't offer flavored cigars, which was a bummer, but we tried what was available to support and the prices were reasonable. The cigar had a great pull, though the aftertaste wasn't great. That said, the space was cute and the staff was very nice. Glad we tried it, but it's probably not a must-return for me.

Nice chill place to enjoy a cigar and a drink. The selection is nice and the prices are reasonable.read more

The store is an amazing store and the owner is awesome. I love that they have all kind of lighters…read moremy favorite late 30s torch lighter Windproof lighter. They have it for very cheap price. I will definitely come back and shop more at the store they give me water for free.

It's a really nice place if you need a quick cigar fix if you can't make it to your normal place…read moreand the customer service is absolutely wonderful

I bought a vape from the on 5/8/24 around 2pm. I get home around 7pm and try to charge it and it…read morewon't charge. I remove the charger and the entire charger port of the vape is stuck to the charger. I went in around 11am the next morning to express my issue. The employee only offered to give me 1/2 off. Why would I spend more money after receiving a defective product?

I really liked this spot it was quiet peaceful no lines it was a in and out job and they had all of…read morethe cigars that I wanted to try and they had some Really decent prices so if you are in the area check them out

What I came here for was not in stock but the experience with SS Associate, Matt, was/is ALWAYS…read moreoutstanding. If you have "puff preferences", my only suggestion is to buy 2 of what you like FIRST. Then, Open ONE. Next, replace your home-stocked puff preference AS SOON as you unseal your second product. Customers can buy a spare as "stock" just like any store can run out of stocking your preference. It's just a little smoke shop but it's BIG on 5 star customer service. I respect THAT. Find your buy/home-stock "balance" and keep that buying routine. You'll never have to wait on a shipment coming in or having to return to get what you prefer. Then take pride in giving ALL YOUR business to a local shop that works to earn every customers loyalty. I come to Smoke Shack because of the outstanding customer service that you will not find anywhere else. If they're out of stock I don't mind coming back but I plan around it and shared my method so you can too. Matt was wonderful attentive, helpful and makes excellent recommendations upon request. It's no surprise that this little shop has associates like Matt who are dedicated to a standard of excellence that is palpable. I see pride in Matts performance so each guest has a pleasant experience and he can end each day certain of it. I actually look forward to stopping by when passing through. Even if my preference is out of stock every trip is met with friendly face, swift transaction, a helpful demeanor and a very knowledgeable staff! Love this place, but don't take my word for it. Drop in, see for yourself.

Great place! They have a great selection of vape juices! Matt is always super helpful!read more

This place is probably good for a lot of other things but there cigars are absolutely garbage i…read morethink there cigar humidor can't be working because I haven't gotten a fresh cigar out of here yet come people we have got to do better

-0 stars. Let me preface this review with THIS... my first…read morevape pen purchase was LESS THAN 10 DAYS AGO! That pen stopped working correctly. I thought maybe it might be due to a faulty/defective chamber, so I went to the store Mon 2/8/21 to speak w/owner/mgr, letting them know I must have received a dud. The 2 folks working there ask me to return the following day after 12 noon. That visit, I told them I'd just get a brand new chamber during the interim, just to see if that worked any better, and return later, to address the issues with the owner. They said okay. Once home, I open the package, pop it in, surprise... that brand-new chamber was EQUALLY DEFECTIVE... and literally fell apart in my hands as I was holding it. This brings us to today...Wednesday. I called 1st, to ensure "BossLady" was there this time.(since the entire experience and her customer service was so funky and foul... I'mma just call her B.O.Pun intended!) They tk a msg, w/she'll call me bk shortly. Abt 20 min later I got a call from the same guy, Id spoken w/in person, on Mon. He remembered exactly who I was, told me B.O. STILL wasn't available, but an employee named "Lindsay" could handle the return/exchange, and rectify the malfunctory device issues. I said ok, I'd be there shortly. Once at the shop, Lindsay, recc by B.O., is friendly and helpful, as a vape expert. She quickly apologized for my pen, sold by a diff employee,(who suddenly they say no longer works there) tells me that that was a known faulty device, and wldv sold something entirely different that she uses herself, which also happens to be the very same price as what I paid. Here's the issue. After taking my merch to the bk, to show B.O., who refused to come out and speak to me in person... Lindsey says all B.O. will do, is tk off 5% on ANOTHER brand new device! (now remember...mine is STILL NEW‍) She actually expected me to spend additional $$ patronizing her store for the THIRD time, in less than 10 days , to buy yet another item, equally likely to be defective, for which they undoubtedly, also deny culpability. They currently hv a handwritten sign that says no returns no exchanges...and this sign is new... It was never there initially. Quite clearly, the non-existent policy is NOT bcz of covid., as no one in the store took issue w/handling the very vape pen Id just had in my own mouth. Instead, I'd venture, it's the result of knowing they sell CRAP products, and stale tobacco merchandise, intent on committing FRAUD, theft by deception. Had this been handled appropriately, It's likely, I'd spent an even higher amount on a NEWER vape pen, per recc by Lindsey, as I trusted her knowledge and sound judgment...IF....B.O. had at least given her permission to credit the amount I'd already spent, toward the purchase of a new device. B.O. refused. After repeated failed efforts to coax B.O. out to speak w/me directly, I decided to go thru my bank directly, to have the transaction returned as fraud, since it was. Shameful, given that the onus lies with the merchant who sold me the problematic merchandise. I also found it hilarious, that B.O. wldnt show her face, didn't even want me to so much as know what her name was initially....AND sent Lindsey out to do her job and definitely her dirty work, while she stayed in the office hiding under her desk I guess? I later learned, B.O. has a penchant for abusing the power of the Laurel PD, to resolve her customer service issues, rather than deal with the customer directly. She just literally calls the police on people!! Can you imagine how things could escalate w/some individuals, if that were to happen? B.O. is a trip...and I can't imagine why any non-korean wld ever work for/with her, especially when this chick refuses to do her own damn job, but will sic some "Outsider-Muscle" on customers, in an attempt to do her bidding.... seemingly making them, the scapegoat.(MANY Korean establishments love to do this...as a way to displace the responsibility and blame they know they'll encounter w/their questionable, unethical, and flat-out FRAUDULENT businesses in communities that do not represent their own). So they leave this young lady to deal with a disgruntled public over products they know are garbage, when they alone are responsible for the merchandise stocked in their store. Do not patronize such businesses, owned by ANYONE who employs such unethical practices. They are committing fraud, and theft by deception. Which is illegal mind you. This review was based on principle alone, to prevent others from patronizing them all together. If they cannot honor ALLLL of their customers, and the $ we spend on their products...they do not deserve the honor of receiving our dollars. I guarantee you her business ethics are different in a predominantly white neighborhood versus a black or racially mixed one of Laurel. She does not deserve to make a dime from this community and she needs to be put out of business!