Let me preface by saying this review pertains to one individual at this shop...and may not reflect the character of anyone else at this place of business. About (2) months ago I came in to this store simply wanting them to replace some cams and bowstrings/cables. I met (and, unfortunately, have only dealt with Rob (Teegardin). Long story short (and $140 later), I picked up my bow and went out later that week to shoot. Unable to keep the timing consistent, I returned to the shop and asked Rob to inspect the bow. After review, he insinuated that I may have "dry-fired" the bow as he was unable to figure out why the timing was such an issue. Upon further investigation, it was revealed that Rob, in fact, put on the wrong-sized strings, which, in turn greatly affected the shooting...and potentially compromised the bow itself. Rob was the first person to push the blame on everyone except himself...for his own failure to install the correct materials on my bow. I asked that he send the bow back to the manufacturer so that they could verify there was no compromise to the bow, based on, again, his failure and neglect. My bow was sent back to the manufacturer, my attempts to keep in contact with Rob were almost all but ignored...and I had to keep in contact with the manufacturer so that I knew what was going on with my bow. I received word from the manufacturer this week the bow had been sent back to this shop...and, subsequently, I was contacted by Rob advising that the bow had been received and that I needed to bring in the money (that he had paid to ship the bow to the manufacturer.) Despite not feeling that I should have to incur ANY expense, based on his mistake, I agreed to pay the cost...feeling that he would, certainly, hold my property until I had done so. I did pick the bow up this morning. Fortunately, Rob was not present and I did not have t o deal with him or his very negative attitude. I did speak with Steve and another older gentleman, who were both very nice and understanding of the situation. They conceded that I should not have to incur any shipping cost...and Steve waived that. I left with my bow...and will NEVER return to that store again. If I want or need my bow to be adjusted or repaired, I would go to Pelligrinos. At least their tech knows what he is doing. I would not let Rob put shoestrings on my teenage son's sneakers...in fear he would mess that up too. There are too many shops out there...that want your business and treat you like a valued customer. Rob, unfortunately, does not treat his customers this way. Horrible experience....! read more
