made a deal with these guys, traveled 3hrs,spent $40 in gas for them to back out of it! I…read moreunderstand they can change their mind but when I asked for at least the cost of the gas money for the trip... the ass running the place tossed me out. not only very rude but unprofessional to boot! would never buy anything from jerks like these guys.

I have purchased several cars from the Used Car Factory. Each experience I have received…read moreoutstanding customer service. I would highly recommend them to anyone.

Absolutely not!!! LIAR!!!! Do not deal with this guy at all!…read moreI was going to look at a car this afternoon planned my day around it, and he messaged me and stated he's now holding the car and then left the group so I couldn't even respond. THE FACT THAT HE ENDED THE CONVERSATION SO ABRUPTLY IS SUPER RUDE! SO INCONSIDERATE!! He told me I could look at the vehicle this afternoon. He outright lied!!

Additional update: Sean, the owners son, continues to harass my husband regarding this review…read more After again refusing the $100 to "be adults" and take down the review, he called us assholes, called me a "Karen" and said that we are on drugs. Told us what goes around comes back around. This is the absolute most unprofessional behavior I have ever seen from a business. Please DO NOT GIVE THIS BUSINESS YOUR MONEY. Update: The individual who sold us the car contacted me after reading the review. Instead of offering an apology or trying to find a resolution with us, I was sent 50+ text messages and accused of lying, given multiple reasons of why everything was my fault, sent messages full of capital letters yelling at me, and then threatened to write bad reviews of my husband's business and have several of his friends do the same in retaliation for leaving a truthful review. Claimed I was illegally slandering him. Then texted from another number after i blocked him to continue arguing with me. Offered me $100 and got upset when I said it wasn't about the money. When I blocked the numbers and stopped responding he texted my husband calling us "pieces of sh*t", "scumbags" for ruining his business and told us to "go f*ck ourselves". I attached screenshots below. If he would have just apologized and owned up for giving us the run around instead of blaming us for our impatience waiting for him to do it (2 weeks from date of sale before we just paid for the parts and labor elsewhere) i probably would have taken down the review but after all this people need to know the integrity of this business before using them. Very unprofessional way of doing business. I understand you buy a used car as is. However, when you buy a car from someone representing themselves as a mechanic of a reputable shop that "stands behind their word", you take that into consideration. I really question all these good reviews. During sale I noticed it was missing a wheel well which he stated they knew & were ordering a replacement. After dark that night realized the headlight was out. We were assured that if it was something other than a bulb, he would fix it. Go to register the vehicle the next day and find out we were not given the correct title. Realize its been title jumped. Said he was selliing the car for a friend (never mentioned during sale, he had us meet him at his shop to test drive and complete the sale) and gave us number to contact them for the right title. The previous owner responded by saying "You bought a car from j&s auto sales not me contact them". 2 weeks later we were still being told the issues would be fixed with no resolution so fixed ourselves. Now having issues with the car starting. Nothing but the runaround on everything if you even get a response. Buyer beware, they do not stand behind their work or their word.

Today we purchased a certified Honda Pilot. Our salesman Isaac, went way above and beyond for us…read more The sales manager, Eugene, gave us a no nonsense deal, with a good rate. I have been researching this vehicle in 3 different years. Honda of Rock County beat the price for very similar miles, same trim, but one year newer than every other dealership I spoke with. My significant other and I both told the dealership this was the best experience we have ever had buying a car. I wouldn't hesitate to purchase from them again.

My husband and I had an amazing experience today with our car purchase at Rock County Honda! This…read moreis our fourth car purchase from Rock County Honda, and we've been very pleased each time. We drove down from La Crosse WI just to purchase our vehicle here. They made the entire car purchase experience quite smooth and stress-free. Even after I changed my mind last minute and decided on a different vehicle, they were so very understanding and said they just wanted to ensure I got what I wanted. A big shout out to my sales associate Dan Stetson, Vulcan the manager, and Scott in finance. They were phenomenal!! We highly recommend purchasing from Rock County Honda. We will continue to be repeat customers for years to come.

My wife and I recently met Dave at Riverside in Janesville in late June of 2023 when we drove out…read morefrom West Bend look at a 2009 Corvette. We quickly discovered that Dave is a top notch class act. He took all the time we needed for test rides and inspections. He put the car on a hoist so we could go under it. He was open, honest, transparent and fair. He addressed all of our questions and concerns. He even pointed out the weak struts on the hood and trunk and ordered replacements and after we purchased the car he sent them to us. The whole operation here is low overhead with no "Dealer Document Fees" or any other nonsense. We are very happy with our purchase and extremely pleased with how Dave handled the sale. It is clear that he loves what he does and is passionate about his work. He said we could call him with any questions and he meant it as I have done so and he is eager and willing to help.

Don't use this company. They appear to represent the opposing insurance company over the vehicle…read moreowners best interests. After only getting an estimate Carstar Utzig, with no authorization to perform work, with no authorization to release information or photos, releases information and photos to insurance companies before you've even decided to use them for the repairs. Something about their relationship with insurance companies doesn't pass the smell test. And now, because of their actions the insurance company is refusing to repair all the damages.

My daughter's car was repaired here after she was hit by an intoxicated driver. The damage was the…read moreother driver hitting her car no the back passanger side door, quarterpanel and rear bumper. The front office staff were pleasant to deal with and the car was done when they said it would be. We had a rental car while the car was being repaired. Everything seemed to go well, until 6 months later. The car has no rust anywhere else on it yet suddenly there is all kinds of rust in the area that was repaired. I contacted Carstar again and sent them photos. Their response was that the car was already rusting when they got it and that they repaired the collision damage, not rust. Clearly whatever repair they did made caused more of an issue or maybe it is what they didn't do?. I'm attaching photos from immediately after the collision, zoom in on the wheel well, during repairs, and now. I would hesitate to use them for my next collision repair due to this issue .

This business has been in Janesville from generation to generation and is well known for its…read moreintegrity and superb knowledge in auto mechanics. Highly recommend! Freda Treder

I highly recommend mcanns to anyone needing auto work they have a very friendly knowledgeable staff…read moreI made an appointment dropped my car off it was fixed very quickly and with great quality at one of the lowest rates I found in town dedinatley go there for any car repairs you need really happy customer here!!!!