i would not do business with this company. I placed an order for a gold chain as a gift. My VISA…read morecard was charged the full amount. I did not receive notice of mailing of the item, which was needed by a specific date. When I went on line to check the status of the order I found it had been cancelled the same day as the order was made, but my VISA had not been credited. I called the company and also notified the Ruby Lane website, where I had found the shop. Ruby Lane customer service responded quickly and said they were working with the individual shop on my refund. The shop responded and said they had cancelled the order because the item was no longer available. They did NOT explain why my VISA had not been credited for almost a week - until both Ruby Lane and I had contacted them. All I received from the shop was an email saying they "regretted the incident." This is NO WAY to run a professional business. Go elsewhere for your jewelry needs.

Brilliant Earth told me it was impossible to resize my engagement and wedding rings and I'd have to…read morebuy brand new settings. Winnie resized them both in just a few hours and they look absolutely perfect!! Thank you!

I walked in, and they replaced 2 leather watch bands for me, at a very reasonable price. So…read morepleasant and helpful -- thank you!

Best jewelry and services . Excellent jewelry. I have even…read morehad a custom made mother's ring Leo had made for me . My husband surprised me and I can't even imagine how beautiful a ring could be. The design was so different than I ever seen. I love it so much.

Old world service is alive and and well! Stig offers world…read moreclass traditional wind up watch repair,and is a first class gentleman as well. Paul M

I went into this store today for a new watch battery. I spoke with the owner. He was incredibly…read morefriendly and helpful. The jeweler was able to switch out my watch battery within 15 minutes. They also were able to adjust the clasp on my watch, which was very helpful! I would highly recommend this store! Very affordable. Very helpful and friendly as well!

They are quite negotiable so that helps. Honesty is out the window because of all the markups. I…read morethink you need to sell used cars somewhere in the past before you can work there though.

I saw great reviews, I learned that Joseph Gann Jewelers is a family business, in business since…read more1933. So when I wanted to take my and my parent's wedding rings and redesign them, I visited Joseph Gann Jewelers. I had some ideas and Josh added his expertise and ideas and listened to me. The result is a beautiful ring, more beautiful than I imagined. I am so pleased with the ring and the entire process. Beautiful showroom also. Highly recommend these kind, patient and expert jewelers.

My wife's wedding ring dropped a diamond. I brought it in to have the whole ring refurbished and…read morereplace the lost stone. The work was excellent, price was reasonable, and I will bring everything to them in the future.

Owner is nice and goes out of his way to be accommodating. Spent a lot of time with me for a…read morerelatively small job. Great experience!

Kenny is so amazing. Thanks for your assistance. A true character. Very passionate about his work…read moreand incredibly knowledgeable.

Doug Marcou is not only a jeweler but he is a friend! He helped my husband design my engagement and…read morewedding band there and the compliments are never-ending. Doug made designing and choosing the right rings for us an exciting and stress free experience. His pieces are superior quality at affordable prices. My husband has also purchased various jewelry pieces for me. Doug treats his customers with the up most care and respect. He will bend over backwards for his customers. He is our life long jeweler and I can't imagine being happy with any other jeweler for such sentimental pieces. If you are in the market for jewelry...go see Doug!

Staff and owner are very kind and courteous. They are very…read moreknowledgeable and they are not trying to rip you off Don't waste your time going to the jewelers building. This is the place to go.

In a word everything! I was told a week to get a watch…read morerepaired and it was almost 3 weeks and my calling them 2 times before it was finally done. It's a small shop that seemed sketchy and I didn't get a good feeling from the start, wish I never went there.

This a nice store and the owner moved from Chinatown boston to Arlington. They moved from 44…read moreKneeland St Boston about two years ago. I can find all kinds of things here, including hand crafted jade, stress relief toys and table games. The owner is very friendly and very knowledgeable about the jade. He also showed me a lot of his own collection, which are very rare and hard to find nowadays. Plenty of free street parking for 2hrs on weekdays. And bus stop is also in the front of the store.

Very attentive customer service. A clean well lighted space, as well. Staff was super helpful.read more

We always enjoy interacting with the staff! Patty, Kathy, Jamie, and all the staff are extremely…read moreknowledgeable and super friendly! They go above and beyond to make sure that you're happy and completely satisfied. We highly recommend this establishment. And look forward to our next shopping spree. They have a knowledgeable jeweler on hand to make any alterations necessary. It is always a fun experience, even though it's a long drive/trip for us.

Amazing owners and such nice people. I came in for a luxury watch repair. It needed new batteries…read moreand shortening for a unique band and he did it in 10 minutes for a great price! Will be back for future repairs and shopping for unique vintage jewelry.

High quality work done efficiently and at a very good price. Dvin is also very knowledgeable and…read morehelpful. 5 stars!